Natan Teklegiorgis
Dubai,United Arab Emirates
Summary
Dynamic and results-oriented professional with a proven track record as a top sales performer, demonstrating strategic sales knowledge and outstanding customer service. Highly efficient in complaint handling, conflict resolution, and customer needs analysis, consistently building customer loyalty through exceptional advocacy. Demonstrated ability to fulfill orders efficiently and manage customer complaints with professionalism. Committed to ongoing improvement and performs well under pressure, consistently meeting time constraints.
Overview
10
10
years of professional experience
16
16
years of post-secondary education
Work history
Customer service representative
Teleperformance
Dubai, UAE
2024.12 - Current
- Contributed to cultural competency training programs, promoting diversity awareness among staff members.
- Maintained up-to-date knowledge of medical terminology, ensuring accuracy in interpretation tasks.
- Supported families during emotionally charged situations through empathetic interpretation of sensitive information.
- Fostered cross-cultural communication within healthcare by providing insights into relevant cultural norms.
- Enhanced patient comfort by facilitating clear communication between healthcare providers and patients.
- Improved patient comprehension of complex medical terminology through proficient translation skills.
- Ensured compliance with confidentiality laws, safeguarding patient dignity and privacy rights.
- Abided by ethical codes related to healthcare interpreting, guaranteeing professional conduct.
Sales officer
Tedros Wholesalers
Dubai, UAE
2024.01 - 2025.12
- Enhanced team productivity by implementing effective project management strategies.
- Manages over 20 call a day, some with high distress.
- Communicate with various big health centers & banks in the Uk, USA and Canada with different requirements.
- Encouraged open dialogue amongst employees for better problem-solving ability.
- Implemented staff rota schedules to ensure adequate coverage during peak times.
- Generated accurate financial reports using advanced software tools.
- Managed financial reporting processes resulting in enhanced transparency.
- Executed comprehensive internal audits; highlighted areas requiring action.
- Covered positions for unattended employees also like cashiers.
Accountant
Tedros Wholesalers
Addis Ababa , Ethiopia
2021.01 - 2024.01
- Prepared monthly and yearly balance sheets, ensuring accuracy.
- Handled complex account reconciliations; ensured consistency in records.
- Ensured timely invoice payments with diligent follow-ups.
- Reviewed and reconciled ledgers to maintain integrity of financial data.
- Managed financial reporting processes resulting in enhanced transparency.
- Optimised financial performance by monitoring key indicators.
- Completed detailed profit and loss analysis; identified improvement areas.
- Efficiently managed payroll processing tasks, avoiding errors.
- Completed reviews of personal or business records in cases of insolvency and bankruptcy.
- Investigated suspected cases of fraud and theft involving small numbers of transactions or complex systems.
- Helped resolve disputed claims as official client representative to tax officials.
Assistant site engineer(Part timer)
Adi Halo Construction company
Asmara, Eritrea
2018.09 - 2020.11
- Improved site safety by conducting regular risk assessments.
- Managed onsite materials for efficient use in construction projects.
- Followed strict health and safety regulations, maintaining a safe working environment.
- Coordinated various site activities for streamlined operations.
- Collaborated effectively with contractors for seamless project execution.
- Maintained up-to-date site records, promoting transparency and accountability.
Store keeper
Asmara Brewery Factory
Asmara, Eritrea
2017.07 - 2017.09
- Ensured smooth day-to-day operations of the store by proactive problem-solving.
- Ensured timely restocking of goods by conducting regular inventory checks.
- Sustained clean and orderly storage areas, promoting a safe working environment.
- Maintained up-to-date knowledge on store policies for informed customer support.
- Organised store layout for improved accessibility and customer convenience.
- Monitoring and auditing general spare parts of machines and cars of the company.
Management and Finance (Part timer)
EOMS stationary and cyber cafe
Asmara , Eritrea
2015.08 - 2016.09
- Carried out day-to-day duties accurately and efficiently.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Monitored the daily activities, prepared balance sheets, received customer's complaints and improved our services.
Education
Engineer's degree - Computer Engineering
Eritrean Institute Of Technology
Asmara, Eritrea 2016.09 - 2020.06
Certificate - Electronic equipment maintenance and satellite dish installation
POLY TECH IT services and vocational training center
Asmara, Eritrea 2016.06 - 2016.09
Common engineering course
Asmara collage of health science
Asmara, Eritrea 2015.09 - 2016.06
High School Diploma - 12th Grade
Sawa Secondary school
Sawa, Eritrea 2014.07 - 2015.07
High school certificate - High school
Semaetat Secondary School
Asmara, Eritrea 2011.09 - 2014.06
Elementary school certificate - 1st - 8th Grade
Fre-Selam Elementary and Junior School
Asmara, Eritrea 2003.09 - 2011.06
Skills
- Professional telephone demeanour
- Complaint handling
- Strategic sales knowledge
- Top sales performer
- Energetic work ethic
- Basic computer knowledge
- Highly efficient
- Order fulfilment
- Results oriented
- Customer complaint management
- Customer advocacy
- Customer loyalty building
- Customer needs analysis
- Outstanding customer service
- Conflict Resolution
- Highly self motivated, respect for time, works well under pressure, result oriented and searches ways to improve my immediate surrounding
Affiliations
- Socializing with people around me
- Reading & listening music
- Playing video games
- Walking & running
Timeline
Customer service representative
Teleperformance
2024.12 - Current
Sales officer
Tedros Wholesalers
2024.01 - 2025.12
Accountant
Tedros Wholesalers
2021.01 - 2024.01
Assistant site engineer(Part timer)
Adi Halo Construction company
2018.09 - 2020.11
Store keeper
Asmara Brewery Factory
2017.07 - 2017.09
Engineer's degree - Computer Engineering
Eritrean Institute Of Technology
2016.09 - 2020.06
Certificate - Electronic equipment maintenance and satellite dish installation
POLY TECH IT services and vocational training center
2016.06 - 2016.09
Common engineering course
Asmara collage of health science
2015.09 - 2016.06
Management and Finance (Part timer)
EOMS stationary and cyber cafe
2015.08 - 2016.09
High School Diploma - 12th Grade
Sawa Secondary school
2014.07 - 2015.07
High school certificate - High school
Semaetat Secondary School
2011.09 - 2014.06
Elementary school certificate - 1st - 8th Grade
Fre-Selam Elementary and Junior School
2003.09 - 2011.06