Natasha Dube
Harare
Summary
I consider myself an enthusiastic person who believes that I can deliver exceptional customer service in fast-paced environments. I can manage high-volume food and drink orders while maintaining accuracy and efficiency. I focus on creating a positive dining experiences through friendly engagement and effective conflict resolution.
Overview
1
1
Language
Work History
Waitress
Hotel St Patricks
Bulawayo, Zimbabwe
08.2025 - 11.2025
- Kept dining area tidy, clearing tables and resetting them for new guests in a timely manner.
- Delivered meals and beverages promptly, ensuring orders were correct and met customer satisfaction.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
- Greeted new customers, answered initial questions and took drink orders.
- Handled customer complaints with empathy, offering solutions to resolve issues and maintain positive dining experiences.
- Processed customer payments accurately, handling cash, credit card, and contactless transactions.
Education
Certificate of Higher Education - Basic hotel operations
School of hospitality and tourism
Bulawayo 2025
Skills
- Customer service
- Conflict resolution
- Team collaboration
- Order accuracy
- Cash handling
- Time management
- Menu knowledge
- Customer engagement
- Teamwork
- Strong communication
- Organised and reliable
- Patience and composure
- Multitasking efficiency
- Patience under pressure
- Listening attentively
- English fluency
- Cleanliness and hygiene
Languages
English
Advanced
C1
Timeline
Waitress
Hotel St Patricks
08.2025 - 11.2025
Certificate of Higher Education - Basic hotel operations
School of hospitality and tourism