Oghogho Natasha Iyobosa
Abu Dhabi
Summary
Experienced with strong background in providing exceptional customer service in high-pressure environments with over 5 years of expertise in the customer service industry. Eager to join Etihad Airways as a Cabin Crew member, bringing a strong commitment to providing world-class hospitality, ensuring passenger safety, and maintaining the highest standards of personal presentation
Overview
8
8
years of professional experience
1
1
Certification
Work History
TRAVEL CREATOR AND TOUR GUIDE
FREELANCER
01.2022 - Current
- Lead customized guided group tours of up to 15 people while providing exceptional travel experience by meeting client expectations and ensuring their comfort throughout the journey.
- Handle unexpected situations such as missed transportation or travel delays by staying calm, offering solutions, and ensuring guests' safety.
- Provide clear, informative briefings to tour groups on itineraries, local customs, and safety guidelines, ensuring everyone is informed and prepared.
CUSTOMER RELATION OFFICER
PEOPLE WORK GROUP (PWG)
08.2022 - 02.2024
- Handled 90+ calls and emails daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and cancelling services.
- Acted as the first point of contact, effectively guiding clients through the visa process with a customer-first approach
- Effectively triaged and prioritized incoming calls, escalating issues as needed, resulting in a 19% reduction in average resolution time
- Maintained calm and professional conduct when addressing and resolving visa-related issues
CUSTOMER RELATION EXECUTIVE
RAND INTERNATIONAL LLC
12.2016 - 12.2020
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Served as the escalation point for complex customer issues, resolving problems swiftly and professionally
- Collaborated with finance department on invoicing accuracy for applicable products, services, software, and logistics.
Education
Diploma - Mass Communication
Federal Polytechic Auchi
Benin City, Nigeria07.2008
Skills
- Exceptional communication
- Public Speaking Confidence
- Problem-solving abilities
- Teamwork & Collaboration
- First Aid & CNA Certification
- Travel & Cultural Awareness
- Critical Thinking
- Active Listening
Certification
- First Aid Certified, London, 04/2023, 04/2023
- Basic Life Support, London, 05/2023, 05/2023
- Certified Nursing Assistant (CNA), Dubai, 09/2021, 12/2021
- Cardiopulmonary Resuscitation (CPR) Certification, London, 05/2023, 05/2023
Title
Cabin Crew
Languages
English
Bilingual or Proficient (C2)
Timeline
CUSTOMER RELATION OFFICER
PEOPLE WORK GROUP (PWG)
08.2022 - 02.2024
TRAVEL CREATOR AND TOUR GUIDE
FREELANCER
01.2022 - Current
CUSTOMER RELATION EXECUTIVE
RAND INTERNATIONAL LLC
12.2016 - 12.2020
- First Aid Certified, London, 04/2023, 04/2023
- Basic Life Support, London, 05/2023, 05/2023
- Certified Nursing Assistant (CNA), Dubai, 09/2021, 12/2021
- Cardiopulmonary Resuscitation (CPR) Certification, London, 05/2023, 05/2023
Diploma - Mass Communication
Federal Polytechic Auchi
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