NATHAN JACOB
Dubai,UAE
Summary
Results-driven professional with expertise in customer relationship management, operations management, and efficiency improvement. Demonstrates exceptional communication, analytical, and negotiation skills to foster strong client relationships and optimize operational processes. Adept at performing well under pressure while mastering time management to deliver consistent results. Committed to leveraging skills to drive organizational success and enhance customer satisfaction.
Overview
11
11
years of professional experience
4034
4034
years of post-secondary education
Work history
Customer Service Representative
Al Masfoot Metal and Steel Works L.L.C
Dubai
02.2024 - 01.2025
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Maintained excellent client satisfaction by providing in-depth support.
- Handled in-person, email and mailed correspondence.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Listened actively to offer accurate information and best solution to their needs.
Detailed Equipment Inspector
Ritchie Bros Auctioneers
Dubai
01.2020 - 01.2024
- Detailed Equipment Inspection using various gadgets (camera, Tablet, iPad/iPhone).
- Accurate equipment/inventory data collection and verification.
- Visual and functional equipment inspection, reporting repairs.
- Collaborated with marketing team for equipment media.
- Promoted health and safety culture.
- Proficient in computer applications for inspections.
- Strong organizational skills.
- Quality control, safety, and record-keeping expertise.
- Troubleshooting complex equipment problems.
- Recommended corrective actions.
- Trained junior inspectors, enhancing team knowledge and skills base.
- Performed risk assessments before commencement of work, ensuring a safer environment for all staff.
Customer Care Representative
Fortune Scraps Trading L.L.C
Dubai
01.2018 - 06.2019
- Fostered trust and loyalty through honest communication with customers.
- Delivered exceptional service with timely responses to queries.
- Set appointments with field teams to carry out service changes or deliver new products.
- Listened actively to offer accurate information and best solution to their needs.
- Managed high-volume customer inquiries in a professional manner.
- Performed cashier duties, including balancing and end-of-day banking.
Customer Assistant
Jacob Tourism & Travel LLC
Dubai
06.2014 - 01.2018
- Booked trips, handled marketing, processed invoices.
- Managed inquiries from customers and vendors.
- Provided customer support and maintained confidentiality.
- Prepared financial documents and improved office procedures.
- Dealt effectively with customer complaints, resolving issues professionally and amicably.
Education
O'levels -
St. Mary's Catholic High School
BBA (HONS) - Incomplete - Sales and Marketing
Quaid-E-Azam University of Pakistan
Skills
- Excellent communication skills
- Analytical and negotiation skills
- Customer relationship management
- Operations management
- Performing well under pressure
- Efficiency improvement
- Time management mastery
- Customer relations
Languages
English
Punjabi
Urdu
Hindi
Arabic - Basic
Timeline
Customer Service Representative
Al Masfoot Metal and Steel Works L.L.C
02.2024 - 01.2025
Detailed Equipment Inspector
Ritchie Bros Auctioneers
01.2020 - 01.2024
Customer Care Representative
Fortune Scraps Trading L.L.C
01.2018 - 06.2019
Customer Assistant
Jacob Tourism & Travel LLC
06.2014 - 01.2018
O'levels -
St. Mary's Catholic High School
BBA (HONS) - Incomplete - Sales and Marketing
Quaid-E-Azam University of Pakistan
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