Nathnael Tilahun
Dubai
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in current role.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
SR&B Trading LLC
05.2023 - 06.2024
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Managed high-volume call traffic while maintaining quality service standards and customer satisfaction.
- Documented customer interactions accurately in CRM system for future reference and analysis.
- Provided feedback to management regarding recurring issues to improve product offerings and service efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Trained new team members on company policies, systems, and best practices for customer interactions.
- Collaborated with cross-functional teams to streamline processes and enhance overall service delivery.
Equipment Operator
Emirates Group
06.2024 - Current
- Conducted regular inspections of equipment to identify maintenance needs and enhance operational safety protocols.
- Collaborated with team members to coordinate equipment usage, maximising productivity and reducing downtime during operations.
- Implemented safety measures and adhered to regulations to promote a secure working environment for all personnel on site.
- Assisted in training new operators on equipment handling and operational best practices to foster team skill development.
- Operated baggage handling systems to load and unload luggage from aircraft efficiently.
- Collaborated with ground crew to ensure timely and accurate transfer of luggage between flights.
- Followed safety protocols to maintain a secure working environment during baggage handling operations.
- Developed and implemented cargo plans to optimise loading processes and improve operational efficiency.
Equipment Operator(MCB)
Emirates Group
06.2024 - Current
- Operated mobile conveyor belt systems to transport materials efficiently across various production areas.
- Collaborated with team members to optimise workflow and enhance overall productivity during shifts.
- Assisted in loading and unloading materials, ensuring smooth transitions and adherence to safety protocols.
- Conducted visual inspections of conveyor systems to identify potential issues and report them to supervisors.
- Positioning MCB to the aircraft as per regulation and rule, also after the task is finished, removing MCB outside ERA to designated parking.
Education
Graduate Certificate - Microsoft Plus
Dandi Boru
EthiopiaHigh School Diploma -
Dandi Boru
EthiopiaSkills
- Emirates Group English Level 5
- Safety compliance expertise
- Process improvement
- Extensive english grammar knowledge
- Team collaboration
- Quality assurance and inspection
- Baggage handling operations
- Mobile conveyor operation
- Adaptive strategies
- Time management
- Traffic regulations knowledge
- Technology proficiency
Accomplishments
Emirates Group
English Skills Test Level 4
English Skills Test Level 5
Languages
English
Advanced
C1
Disclaimer
I declare that the information provided above is true and correct to the best of my knowledge.
Timeline
Equipment Operator
Emirates Group
06.2024 - Current
Equipment Operator(MCB)
Emirates Group
06.2024 - Current
Customer Service Representative
SR&B Trading LLC
05.2023 - 06.2024
Graduate Certificate - Microsoft Plus
Dandi Boru
High School Diploma -
Dandi Boru