Natia Kupradze
Marketing And Administrative Manager
Dubai ,Marina UAE
Summary
Experienced Marketing, Business Development, Social Media and Communication Executive with over 5+ years of experience in various industry. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Marketing and Administrative Manager (SEO/Admin)
Regulus Consultancy DMCC
Dubai. UAE
09.2020 - Current
- SEO/SEM Management and Marketing
- Brainstorming and developing ideas for creative marketing campaigns.
- Assisting in outbound or inbound marketing activities by demonstrating expertise in various areas (content development and optimization, advertising, events planning etc.).
- Research audience preferences and discover current trends Measure web traffic and monitor SEO Stay up-to-date with changes in all social platforms ensuring maximum effectiveness
- Facilitate online conversations with customers and respond to queries Report on online reviews and feedback from customers.
- Develop an optimal posting schedule, considering web traffic and customer engagement metric
- Oversee social media accounts’ layout Suggest new ways to attract prospective customers, like promotions and competitions
- Extended existing customer relationships through extensive communication and marketing strategies.
- Keeps and records files, documents and other office correspondences in electronic and hard copies.
- Works closely with the team to ensure smooth delivery and accomplishment of assigned tasks.
- Collaborate with marketing and other professionals to coordinate brand awareness and marketing efforts.
- Plan and execute initiatives to reach the target audience through appropriate channels (social media, e-mail, TV etc.).
- Undertake individual tasks of a marketing plan as assigned.
- Plan, develop and implement SEO strategy.
- Work towards organic search optimization and ROI maximization.
- Regularly perform thorough keywords research.
- Identify key SEO KPIs.
- Monitor redirects, click rate, bounce rate, and other KPIs.
- Prepare and present reports regularly.
- Identify problems and deficiency and implement solutions in a timely manner.
- Suggest improvements for process and productivity optimization.
- Work with web developers and marketing teams to properly implement SEO best practices.
- Resolved problems, improved operations and provided exceptional service.
- Conducted research, gathered information from multiple sources and presented results.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Sales and Business Development Executive
Prime Association Management - Owners Association Management Company
Dubai. UAE
07.2019 - 04.2020
- Identified investment opportunities, threats and challenges to accurately forecast company budget.
- Closes new business deals by coordinating requirements, developing and negotiating contracts.
- Locates potential business deals by contacting potential customers, discovering and exploring opportunities.
- Protects an organization's value by keeping information confidential.
- Interface with existing strategic customers to solidify mutual expectations of performance and growth.
- Define and follow up of yearly targets and objectives.
- Develop and implement strategies for new services.
- Determine new opportunities by analyzing business needs.
- Develop and deliver the business plans through carrying out research, formulate market analysis and deliver accurate business reports.
- Proactively initiate and engage sales calls to new prospects.
- Build referral and lead generation network.
- Enhanced marketing exposure through effective website content management and direct correspondence with potential clients.
- Researched client business issues and goals to offer appropriate solutions.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Examined marketing material with consumer perspective in mind to increase sales and expand key client base.
- Negotiated prices, terms of sales and service agreements.
- Uncovered and qualified prospects and sales opportunities in targeted markets using external resources.
- Created alternative business plans to improve customer relationships.
- Presented innovative digital media marketing presentations to executive decision makers.
Guest Relation Officer / Personal Secretary
Smart Creation Facilities Management Services LTD
Dubai. UAE
01.2017 - 05.2019
- Welcoming guests in a friendly and professional way Addressing and escalating customer complaints Providing information about facilities, programs and other services Review arrival lists to welcome guests Attend to special guests (e.g.
- VIPs) and answer their inquiries Help prepare welcome folders with collateral Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
- Performed initial client assessment and analysis to begin research process.
- Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
- Handled guest complaints and queries professionally and effectively for mutually beneficial, positive outcomes.
- Researched and updated all required materials needed for firms and partners.
- Initiated two key partnerships which resulted in 54% revenue growth.
- Supported Chief Operating Officer with daily operational functions.
- Managed front-of-house budgeting, asset management, supplies and purchasing for profitable, high-performing hotel operations.
- Maintain effective communication with all related departments to ensure a smooth service delivery Maintain an up to date knowledge of the hotel and local services and supply information to the guests as and when required.
- Establish, promote and maintain good public relations and enhances sales for the hotel at every opportunity.
Front Office, Senior Hostess / Receptionist
Emaar Property and Hospitality Group
Dubai. UAE
11.2014 - 01.2017
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Oversaw office accounting functions such as AP/AR and payroll to keep finances accurate and current.
- Streamlined office operations by computerizing activities, managing customer communications, scheduling payments and tracking records and documents.
- Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members.
- Established and developed highly-efficient and dependable administrative team by delivering ongoing coaching and motivation while providing opportunities for career acceleration through achievements.
- Consulted with company management to assess requirements and develop operational enhancements to streamline processes and increase team performance.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Organized and booked travel plans and itineraries, including transportation and overnight accommodations for clients, staff and leaders.
- Received, screened and routed incoming calls.
- Provided complete meeting support, including materials preparation and notes or minute taking.
- Corresponded with clients via email, telephone or post.
- Recruited and hired qualified candidates for vacant and new positions.
- Communicated corporate objectives across all divisions through regular correspondence and scheduled follow-up.
- Arranged corporate and office conferences for company employees and guests.
Office Administrative / Executive Assistant
International Corporation - ICR
Tbilisi Georgia
04.2011 - 07.2014
- Efficiently coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation.
- Collaborated with other administrative team members, human resources and finance department on special projects and events.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors and senior executives.
- Maintained and coordinated executive and senior management vacation, day-to-day meeting and travel schedules.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
- Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
- Developed and updated spreadsheets and databases to track, analyses and report on performance and sales data.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
- Conducted research to prepare, gather and proof briefing materials, agendas and decks for executive-level meetings.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Developed and provided ongoing tracking to division-wide customer complaints for annual government audits.
- Managed schedules, events and travel plans for conferences, meetings and seminars, as well as domestic and international trips for almost 12 executives.
Tourist Relation Coordinator/Client Relation
Alpine Sports LTD – Sun Valley
Tbilisi Georgia
12.2010 - 01.2011
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
- Created itineraries, booked travel, and managed expenses for all employee corporate conferences.
- Performed initial client assessment and analysis to begin research process.
- Assisted various business groups with document organization and dissemination during acquisitions.
- Developed a new process for employee evaluation which resulted in marked performance improvements.
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
- Monitored all company inventory to ensure stock levels and databases were updated.
Observer on Parliamentary Elections - Coordinator
Parliament Of Georgia
Tbilisi Georgia
05.2008 - 07.2008
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel as point of contact for office.
- Oversaw expenditures and worked with accounting department to manage budgets.
- Maintained master schedule and set up appointments.
- Codified office structures and processes to promote teamwork and performance.
- Coordinated and executed all elements of stakeholder events including logistics, budgets, venue selection, activity planning, transportation and entertainment.
Education
Master of Business Administration - Marketing And Social Media Communication
University Of Salford International
UAE (GB -Online) 09.2019 - 07.2020
Bachelor of International Relationship And Law - International Relations
Georgian Technical University (GTU)
Tbilisi Georgia 01.2006 - 01.2010
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Administrativeundefined
Timeline
Marketing and Administrative Manager (SEO/Admin)
Regulus Consultancy DMCC
09.2020 - Current
Master of Business Administration - Marketing And Social Media Communication
University Of Salford International
09.2019 - 07.2020
Sales and Business Development Executive
Prime Association Management - Owners Association Management Company
07.2019 - 04.2020
Guest Relation Officer / Personal Secretary
Smart Creation Facilities Management Services LTD
01.2017 - 05.2019
Front Office, Senior Hostess / Receptionist
Emaar Property and Hospitality Group
11.2014 - 01.2017
Office Administrative / Executive Assistant
International Corporation - ICR
04.2011 - 07.2014
Tourist Relation Coordinator/Client Relation
Alpine Sports LTD – Sun Valley
12.2010 - 01.2011
Observer on Parliamentary Elections - Coordinator
Parliament Of Georgia
05.2008 - 07.2008
Bachelor of International Relationship And Law - International Relations
Georgian Technical University (GTU)
01.2006 - 01.2010
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