Natty Tsegaye
Dubai,United Arab Emirates
Summary
Detail-oriented professional with comprehensive knowledge of hospitality industry regulations and a strong understanding of the hospitality sector. Proficient in software navigation, ensuring efficient operations and compliance within the industry. Dedicated to leveraging expertise to enhance service quality and operational excellence in hospitality settings.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work history
Front office agent
Rose Garden Hotel
Dubai, United Arab Emirates
2024.05 - Current
- Coordinated wake-up calls ensuring no guest missed an appointment or flight.
- Handed over lost property of the guests after verifying ownership details reliably.
- Kept record of occupied rooms and guests' accounts using computerised systems accurately.
- Collected feedback from guests at checkout; communicated this information to management for continuous service improvement.
- Reviewed accounts and charges with guests during the check out process efficiently.
- Organised transport services for guests upon request ensuring their comfort during travel.
- Managed room reservations using front office software efficiently.
- Assisted guests with luggage, provided direction to rooms, facilities within the hotel.
Front office supervisor
Golden Tulip Hotel
Addis Ababa, Ethiopia
2022.05 - 2024.01
- Monitored daily hotel operations, ensuring top quality service provision.
- Collaborated with housekeeping department for seamless guest services.
- Maintained professional work environment with effective supervision of front office team.
- Provided excellent customer service for improved guest satisfaction.
Front office agent
Best Western Plus Hotel
Addis Ababa, Ethiopia
2021.02 - 2022.06
- Collaborated effectively with housekeeping staff to ensure timely preparation of rooms.
- Escalated critical issues to management in a timely manner for quick resolution.
- Handled cash transactions with accuracy whilst maintaining a balanced cash drawer.
- Issued room keys and escort instructions to bellhops accurately.
- Collected feedback from guests at checkout; communicated this information to management for continuous service improvement.
Education
Bachelor's degree - Hotel management
Ibex university
Addis Ababa, Ethiopia 2019.10 - 2022.01
Bachelor of Engineering - Civil Engineering
Wollega university
Ethiopa 2014.07 - 2019.06
Skills
- Hospitality industry regulations knowledge
- Property Management Systems - Opera & Win Cloud
- Hospitality sector awareness
- Customer Service
- Flexible
Languages
English
Advanced
Timeline
Front office agent
Rose Garden Hotel
2024.05 - Current
Front office supervisor
Golden Tulip Hotel
2022.05 - 2024.01
Front office agent
Best Western Plus Hotel
2021.02 - 2022.06
Bachelor's degree - Hotel management
Ibex university
2019.10 - 2022.01
Bachelor of Engineering - Civil Engineering
Wollega university
2014.07 - 2019.06