Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Natty Tsegaye

Dubai,United Arab Emirates

Summary

Detail-oriented professional with comprehensive knowledge of hospitality industry regulations and a strong understanding of the hospitality sector. Proficient in software navigation, ensuring efficient operations and compliance within the industry. Dedicated to leveraging expertise to enhance service quality and operational excellence in hospitality settings.

Overview

4
4
years of professional experience
7
7
years of post-secondary education

Work History

Front office agent

Rose Garden Hotel
Dubai, United Arab Emirates
05.2024 - Current
  • Coordinated wake-up calls ensuring no guest missed an appointment or flight.
  • Handed over lost property of the guests after verifying ownership details reliably.
  • Kept record of occupied rooms and guests' accounts using computerised systems accurately.
  • Collected feedback from guests at checkout; communicated this information to management for continuous service improvement.
  • Reviewed accounts and charges with guests during the check out process efficiently.
  • Organised transport services for guests upon request ensuring their comfort during travel.
  • Managed room reservations using front office software efficiently.
  • Assisted guests with luggage, provided direction to rooms, facilities within the hotel.

Front office supervisor

Golden Tulip Hotel
Addis Ababa, Ethiopia
05.2022 - 01.2024
  • Monitored daily hotel operations, ensuring top quality service provision.
  • Collaborated with housekeeping department for seamless guest services.
  • Maintained professional work environment with effective supervision of front office team.
  • Provided excellent customer service for improved guest satisfaction.

Front office agent

Best Western Plus Hotel
Addis Ababa, Ethiopia
02.2021 - 06.2022
  • Collaborated effectively with housekeeping staff to ensure timely preparation of rooms.
  • Escalated critical issues to management in a timely manner for quick resolution.
  • Handled cash transactions with accuracy whilst maintaining a balanced cash drawer.
  • Issued room keys and escort instructions to bellhops accurately.
  • Collected feedback from guests at checkout; communicated this information to management for continuous service improvement.

Education

Bachelor's degree - Hotel management

Ibex university
Addis Ababa, Ethiopia
10.2019 - 01.2022

Bachelor of Engineering - Civil Engineering

Wollega university
Ethiopa
07.2014 - 06.2019

Skills

  • Hospitality industry regulations knowledge
  • Property Management Systems - Opera & Win Cloud
  • Hospitality sector awareness
  • Customer Service
  • Flexible

Languages

English
Advanced

Timeline

Front office agent

Rose Garden Hotel
05.2024 - Current

Front office supervisor

Golden Tulip Hotel
05.2022 - 01.2024

Front office agent

Best Western Plus Hotel
02.2021 - 06.2022

Bachelor's degree - Hotel management

Ibex university
10.2019 - 01.2022

Bachelor of Engineering - Civil Engineering

Wollega university
07.2014 - 06.2019

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Natty Tsegaye