Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
NATUKUNDA GILLIAN

NATUKUNDA GILLIAN

Summary

Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Motivated waitress with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

6
6
years of professional experience
1
1
Certification

Work History

WAITRESS

BRUMANA RESTAURANT
08.2023 - Current
  • Greeted and welcomed guests that came into the hotel providing a warm and friendly welcome
  • Presented menus, explain specials and take accurate food and drink orders
  • Handled cash and card transactions, provide change and process payments
  • Ensured tables and serving stations are clean and arranged all the time according to hotel standards
  • Addressed customer inquiries, resolve issues, and ensure appositive dining experience
  • Meet with staff to review daily specials, changes on the menu and service specifications for reservations like parties
  • Accurately explained food orders to chefs with specific attention to allergies and special requests
  • Checked on designated tables at appropriate intervals to refill drink, respond to requests and receive customer feedback
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

WAITRESS

ONE LIFE KITCHEN AND CAFE
01.2018 - 04.2020
  • Greeted and seat customers, providing a warm and friendly welcome
  • Present menus, explained specials and take accurate food and drinks orders
  • Addressed customer inquiries, resolved issues and ensured positive dining experience
  • Handled cash transactions and maintained the cash register
  • Maintained a clean and organized work area, including table setup and utensil preparation
  • Carry dirty plates, glasses silver to kitchen for cleaning
  • Followed a health and safety guidelines to ensure a safe dinning environment.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Education

No Degree - Foundation And Head Barista Course

ICONIC INSTITUTE
DUBAI
09.2023

Associate of Arts - DEVELOPMENT STUDIES

KYAMBOGO UNIVERSITY
UGANDA
03.2018

Skills

  • flexibility
  • Team work
  • Safe Food Handling
  • Customer Service
  • Dining Area Maintenance
  • discipline and obedience
  • Cash Handling
  • attention to detail
  • excellent communication skills
  • time management
  • upselling and suggesting skills
  • product knowledge

Certification

certified Barista

Languages

English
Advanced (C1)

Timeline

WAITRESS

BRUMANA RESTAURANT
08.2023 - Current

WAITRESS

ONE LIFE KITCHEN AND CAFE
01.2018 - 04.2020

No Degree - Foundation And Head Barista Course

ICONIC INSTITUTE

Associate of Arts - DEVELOPMENT STUDIES

KYAMBOGO UNIVERSITY

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NATUKUNDA GILLIAN