Micro office suite
Hi, I’m
NATUNDA MILLY VIVIAN
WAITRESS
Dubai
Summary
Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
years of professional experience
Work History
Trans-guard Group
Waitress/Restaurant Cashier
8 2022 - 08.2024
Job overview
- Greeted new customers, discussed specials, and took drink orders.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Ensured compliance with health regulations by maintaining cleanliness of work areas, utensils, and equipment.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Bussed and reset tables to keep dining room and work areas clean.
- Increased repeat business by cultivating relationships with customers and providing memorable dining experiences.
Cafe Java
Waitress cum Cashier
12.2020 - 04.2022
Job overview
- Greeting customers warmly and escorting them to their tables
- Kept server areas clean and stocked to increase efficiency while working tables.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Providing menu recommendations and answering questions about menu items to ensure customer satisfaction by attending to their needs promptly
- Transmitting orders to the kitchen staff and ensuring they are prepared promptly
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Proficiency in using point-of-sale (POS) systems to enter orders and process payments
- Recommending additional items, such as desserts or drinks, to enhance the dining experience
- Following restaurant policies and procedures regarding cleanliness, safety, and guest interactions like allergens
Hotel Africana
Lobby Associate
03.2019 - 10.2020
Job overview
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Managing security procedures and assisting with administrative tasks
- Managing incoming calls and using proper telephone etiquette while assisting guests and colleagues
- Coordinating with other hotel departments for smooth running of work.
Education
Young Women Christian Association
University Overview
- Completed Coursework: Tailoring and fashion designing, 2017
- 85% Minimum Average
Seat of Wisdom Secondary SchoolKampala, Uganda
High School Diploma
04.2001
University Overview
- 78% Minimum Average
Certificate in fashion & design
02.2016
Uganda Certificate of Education
12.2014
Skills
Customer Service
Dining area maintenance
Menu Recommendations
Communication and organizing
Safe Food Handling
Order Accuracy
High-volume dining
Order Taking cash handling
POS System Operation
Problem Solving and team work
Cash Handling
Adaptability
Software
Timeline
Waitress cum Cashier
Cafe Java
12.2020 - 04.2022
Lobby Associate
Hotel Africana
03.2019 - 10.2020
Certificate in fashion & design
02.2016
Uganda Certificate of Education
12.2014
Seat of Wisdom Secondary School
High School Diploma
04.2001
Waitress/Restaurant Cashier
Trans-guard Group
8 2022 - 08.2024