NAULINE NDUNGU
ADMINASTRATIVE EXECUTIVE
Summary
Motivated professional with extensive experience in customer service, sales and administrative tasks, excelling in strategic planning and effective communication. Adept at fostering client relationships while maintaining confidentiality and optimizing resource allocation.
Overview
11
11
years of professional experience
1
1
Language
Work History
Administrative Executive
Pacific Investments
11.2024 - Current
- Implemented document management system that streamlined filing processes and facilitated easy retrieval of information.
- Reduced operational costs with thorough budget analysis and expense tracking, optimizing resource allocation.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues in a timely manner.
- Handled confidential information with utmost discretion, ensuring sensitive data was protected from unauthorized access.
- Served as a liaison between executives and clients or stakeholders; maintained strong relationships through effective communication.
- Managed high-level executive calendars, prioritizing appointments and meetings to optimize time management.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning.
Administrative Manager
Ollin Sacco Society Ltd
01.2021 - 08.2024
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Assisted in the development of strategic plans to achieve company objectives while maintaining a focus on excellent customer service delivery.
- Managed complex calendars, coordinating meetings and appointments to maximize executive availability and effectiveness.
- Oversaw budget management for administrative functions, ensuring all expenditures remained within allocated funds.
- Fostered positive work environment, organizing team-building activities that improved interdepartmental communication.
- Updated reports, managed accounts, and generated reports for company database.
Administrator
Kenya Women Microfinance Bank(KWFT)
01.2017 - 12.2020
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Maintained personnel records and updated internal databases to support document management.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
Executive Assistant
Lilac Valley Realtors
04.2014 - 11.2016
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Organized and coordinated conferences and monthly meetings.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
Education
MBA - STRATEGIC MANAGEMENT
JOMO KENYATTA UNIVERSITY OF AGRICULTURE AND TECH
NAIROBI ,KENYA 05.2001 -
Bachelor of Science - Commerce
JOMO KENYATTA UNIVERSITY OF AGRICULTURE AND TECH
Nairobi, Kenya 05.2001 -
Skills
Day-to-day management proficiency
Proficient in multitasking
Reliable in dynamic environments
Microsoft Office expertise
Skilled in official correspondence and documentation
Customer service: courteous and professional in all client interactions
Proficient in administrative problem solving
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Administrative Executive
Pacific Investments
11.2024 - Current
Administrative Manager
Ollin Sacco Society Ltd
01.2021 - 08.2024
Administrator
Kenya Women Microfinance Bank(KWFT)
01.2017 - 12.2020
Executive Assistant
Lilac Valley Realtors
04.2014 - 11.2016
MBA - STRATEGIC MANAGEMENT
JOMO KENYATTA UNIVERSITY OF AGRICULTURE AND TECH
05.2001 -
Bachelor of Science - Commerce
JOMO KENYATTA UNIVERSITY OF AGRICULTURE AND TECH
05.2001 -