Navaneeth K.O
vehicle inspection
DUBAI
Summary
Energetic and dependable professional with excellent customer service, organizational and communication skills. Anticipates customer needs and provides service proactively while quickly and accurately responding to customer inquiries. Demonstrates consistently positive attitude and creates welcoming atmosphere for customers and colleagues.
Overview
5
5
years of professional experience
Work History
LUBE CHANGE ATTENDENT
ABU DHABI NATIONAL OIL COMPANY , ADNOC
2022.09 - Current
- Draining the oil from a vehicle and replacing it to manufacturer specifications
- Inspecting the engine block and underbody for leaks and potential issues
- Installing new car parts
- Lubricating moving parts as necessary
- Creating detailed service reports for customers
- Topping off other fluids.
- Enhanced customer satisfaction by providing efficient and courteous service.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
SERVICE ADVISOR / WARRANTY INCHARGE
TELLICHERRY ENTRUST
2020.11 - 2022.05
- Scheduled and oversaw all service appointments
- Acted as liaison between customers and technicians
- Assisted customers with warranty claims and service issues
- Resolved customer complaints in a timely and professional manner.
WARRANTY INCHARGE
SIGNATURE MOTORS INDIA PVT. LTD.
2018.11 - 2020.01
- Monitored warranty claims and ensured timely resolution
- Investigated warranty claims and determined cause of issue
- Acted as liaison between customers and manufacturers to resolve warranty claims
- Processed warranty claims and provided customer service.
Education
Diploma - HVAC & Fire Fighting Designing
SMEC Labs Kochi
11.2017
Diploma - AutoCAD 2D Drafting
SMEC Labs Kochi
11.2017
Bachelor of Engineering - Mechanical Engineering
Visvesvaraya Technological University
Belgaum, Karnataka01.2017
Skills
- Effective communication skills
- Interpersonal skills to effectively work as part of a team and work with customers to identify needs and provide solutions.
- Technical knowledge in solving practical problems.
- Organizational skills in prioritizing tasks, manage time effectively and resource planning.
- Enthusiasm and commitment.
- Strong mechanical aptitude and the ability to visualize processes and objects in 3D.
- Fluent user of Microsoft Office applications (MS Word, Excel, PowerPoint).
- Proficient in designing software such as AutoCAD 2D, 3D, Ansys, SolidWorks, and Solid Edge.
- Safety Awareness
- Ticketing
- Incident Reporting
- Complaint Resolution
Languages
Malayalam
English
Hindi
Personality Traits
- Effective communication skills
- Interpersonal skills to effectively work as part of a team and work with customers to identify needs and provide solutions.
- Organizational skills in prioritizing tasks, manage time effectively and resource planning.
- Enthusiasm and commitment.
- Strong mechanical aptitude and the ability to visualize processes and objects in 3D.
Passport Number
R0773790
Personal Information
- Date of Birth: 03/31/1995
- Nationality: Indian
- Driving License: Valid Indian Driving License
References
- Signature Motors India Pvt. Ltd., Warranty Incharge, 11/2018, 01/2020
- Tellicherry Entrust, Warranty Incharge, 11/2020, 05/2022
Hobbies and Interests
- Music
- Travelling
- Playing Football Games (FIFA, PES)
- Watching Football Matches
- Social Media
Disclaimer
I hereby declare that all the information given by me in this Resume are true to the best of my knowledge and belief.
Timeline
LUBE CHANGE ATTENDENT
ABU DHABI NATIONAL OIL COMPANY , ADNOC
2022.09 - Current
SERVICE ADVISOR / WARRANTY INCHARGE
TELLICHERRY ENTRUST
2020.11 - 2022.05
WARRANTY INCHARGE
SIGNATURE MOTORS INDIA PVT. LTD.
2018.11 - 2020.01
Diploma - HVAC & Fire Fighting Designing
SMEC Labs Kochi
Diploma - AutoCAD 2D Drafting
SMEC Labs Kochi
Bachelor of Engineering - Mechanical Engineering
Visvesvaraya Technological University
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