Naveed Mehraj Uddin

Promoted to Subscription Leasing Coordinator

⦁ Enhancing and building strong relationship with the internal and external stakeholders from different departments; maintain effective working relationships with key stakeholders and teams.
⦁ Hit the monthly/annual target numbers and ensure all forecasting, budgeting and planning is delivering on our objectives.
⦁ Standardization of Subscription program vehicle prices in collaboration with the stakeholders.
⦁ Develop effective account management and subscription renewal plans.
⦁ Identify opportunities to enhance customer experience and vendor relationships.
⦁ Constantly seeking out opportunities to grow the Subscription program customers organically and plan strategies to retain the customers.
⦁ Circulate various requirements to different stakeholders and ensuring their timely
⦁ Submission; Laisse and follow up between the various teams involved in the process.

Worked as Customer service specialist

⦁ Assist customers through Five9 phone, WhatsApp or email correspondence in dealing with all of their product concerns and billing issues.
⦁ Review and verify registration for new user sign-up in the application.
⦁ Guide users and potential customers for the walk through in the mobile application.
⦁ Pay RTA parking for the company cars through the allocated mobile app.
⦁ Contact and make follow-up for roadside assistance in cases of vehicular accidents
⦁ Collect declined invoice payments from users.
⦁ Virtually opening cars for cleaners and other important concerns for the car.

• Answer phones and respond to customer requests.
  ⦁ Update customers information, process orders
  ⦁ Retaining current customers
  ⦁ Provide customers with product and service information.
  ⦁ Upsell products and services.
  ⦁ Upgrade and downgrade services.
  ⦁ Adding and cancelling the services as per the customer request.
  ⦁ Complete call logs and reports.
  ⦁ Recognize, document and alert the supervisor of trends in customer calls.
  ⦁ Recommend process improvements & other duties as assigned.
  ⦁ Maintain individual and daily and monthly targets of key performance indicators (KPI).

⦁ Answer phones and respond to customer respond
⦁ Sell product and place customer orders in computer system
⦁ Provide customers with product and service information
⦁ Up sell products and services
⦁ Transfer customer calls to appropriate staff
⦁ Complete call logs and reports

⦁ Getting applications in hard copy and doing quality check
⦁ Verifying Customer signature should be same as done in passport
⦁ Checking Passport and Visa page whether customer is having outstanding or not
⦁ Checking Emirates id of customer to make sure he should not be having any outstanding
⦁ After confirming all the details of customer processing is done.
⦁ Entering all information in Aramex sheet and sending it for the delivery

⦁ To collect bad debts from customer by calling and convincing them
⦁ To meet customers physically by calling them in office
⦁ Maintains financial accounts by processing customer adjustment
⦁ Maintains customer accounts by recording account information
⦁ Monthly management and account preparation
⦁ Monthly collection reports
⦁ Year budget preparation
⦁ Report on debtors and creditors
⦁ Adjustments to active line
⦁ Prepare legal cases
⦁ Preparing monthly collection report

Ministry of Labour Call Centre

⦁ Giving information about their Visa and other legal issues
⦁ Applying for complaint against customer companies

• Responded to customer calls and emails to answer questions about products and services.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Placed outbound customer service or customer satisfaction calls to follow up on issues.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Processed debit and credit card and electronic check payments.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.

• Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
• Reviewed tickets, identification and passports to verify traveler identity.
• Collaborated with passengers and travel agents to resolve booking issues, correct fares and clarify rules.
• Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.