Naveed Ahmed Janjua

• Providing technical support to Field Staff for service commissioning.
• Activating High Speed Internet & VOIP via Optical Network Unit.
• Migrating ADSL & DEL services from Copper to GPON technology.
• Troubleshooting Optical Line Terminal (OLT) & Optical Network Terminal (ONT) via telnet.
• Configuring & troubleshooting Voice & Multimedia subscribers on Huawei, Zhone, Alcatel NMS.
• Provisioning, configuring, and troubleshooting Huawei devices (e.g., OT928, ONT925, HG8240H).
• Provisioning, configuring, and troubleshooting Zhone devices (e.g., ONT types 2424, 2520).
• Provisioning, configuring, and troubleshooting Alcatel devices (e.g., ONT types I240GP, G-440G-A).
• Supporting field engineers in resolving technical issues.
• Activating Voice & Multimedia services for residential & Enterprise customers (e.g., DEL, PABX, ISDN).
• Service provisioning and maintenance through Huawei, Alcatel & Zhone NMS.
• Providing online technical support to ensure telecom services meet quality standards of Etisalat & Vendors.
• Configuring and troubleshooting IPTV (E-Vision) services

• Providing technical support to Field Staff to commission the services.
• Responsibility to check and report the System alarms in NMS on daily basis to ensure the availability and timely rectification of any fault.
• Activation of High Speed Internet & VOIP through Optical Network Unit.
• Troubleshooting Optical Line Terminal (OLT) & Optical Network Terminal (ONT) through telnet.
• Configuration & troubleshooting of Voice & Multimedia subscribers on Alcatel NMS.
• Configuration, troubleshooting of Layer 2 ILL (Internet Leased Line); Layer 3 IPVPN Services; IPTV (E-Vision) services.
• Time to time software commissioning of ONT & OLT.
• Supporting field engineers and troubleshooting various technical problems.
• Activation of Voice & Multimedia services for residential & Enterprise customers including DEL, PABX, ISDN etc.

. Installation and Configuration of Internet on Customer End:
- Set up customer premises equipment (CPE) such as modems or routers.
- Establish physical connections between CPE and service provider's network.
- Configure necessary settings on customer devices for internet access.
. Configuration of DSL Copper System:
- Configure DSL modems or routers to establish connection over copper lines.
- Ensure proper DSL line provisioning and synchronization with service provider's network.
- Optimize DSL settings for maximum performance and stability.
. Configuration of All Kind of Routers:
- Configure routers for various networking protocols (e.g., TCP/IP, DHCP, DNS).
- Set up routing tables and access control lists (ACLs) for efficient data transmission.
- Implement security measures such as firewalls and virtual private networks (VPNs).
. Wireless Access Point Configuration:
- Configure wireless access points (WAPs) for optimal coverage and performance.
- Set up wireless security protocols (e.g., WPA2, WPA3) to protect network from unauthorized access.
- Manage SSIDs and channel settings to minimize interference and congestion.
. Voice over IP (VoIP) Configuration:
- Configure VoIP systems and devices for voice communication over IP networks.
- Set up SIP trunks, extensions, and call routing rules.
- Ensure Quality of Service (QoS) settings for reliable voice transmission.
. Computer Networking:
- Set up and configure computer networks including LANs, WANs, and VLANs.
- Assign IP addresses and subnet masks to devices on the network.
- Implement network protocols and services such as DHCP, DNS, and SNMP.
. Handling Complaints of DSL:
- Troubleshoot DSL connectivity issues reported by customers.
- Diagnose line quality problems such as noise or signal attenuation.
- Coordinate with service providers to resolve DSL service disruptions.
. Solving Assembling, Maintenance, Connectivity, and Cabling Issues:
- Troubleshoot hardware assembly problems with routers, modems, and other networking equipment.
- Perform routine maintenance tasks such as firmware updates and system backups.
- Identify and resolve connectivity issues related to faulty cables or network interfaces.
. Troubleshooting of All Network Problems:
- Diagnose network performance issues such as latency or packet loss.
- Analyze network logs and traffic patterns to identify root causes of problems.
- Implement solutions to resolve network outages or performance degradation.