Naveen Francis
Abu Dhabi,UAE
Summary
Detail-oriented and results-driven Sales Coordinator with over 15+ years of UAE experience in supporting sales teams, managing client relationships, and driving business growth. Adept at coordinating sales activities, preparing proposals, managing customer inquiries, and ensuring smooth communication between departments to meet targets. Skilled in CRM management, project coordination, and sales reporting, with a strong focus on maintaining client satisfaction and optimizing internal processes.
Overview
19
19
years of professional experience
Work History
Sales and project co-ordinator
Nila Engineering Solutions
Venkitangu P.O.-Thrissur Kerala, India
10.2020 - 06.2024
- Develop strategies to target potential customers in the steel construction and fabrication industry.
- Build and maintain strong relationships with new and existing clients.
- Prepare and present detailed proposals, bids, and quotations for steel construction and fabrication projects.
- Close sales deals, and ensure all terms are clear and agreed upon.
- Assist the project manager in developing project timelines, resource allocation, and scheduling.
- Source and coordinate with vendors and subcontractors for materials, equipment, and labour required for projects.
- Monitor on-site safety and compliance with health and safety standards.
Senior sales coordinator
GPE Industrial Plant Equipment and Spare Trading LLC (GPE.LLC)
Dubai, UAE
02.2017 - 09.2020
- Handled inbound queries by phone, email and in person.
- Responded to customer inquiries and resolved issues promptly to maintain client satisfaction.
- Coordinated sales activities with effective communication between sales teams and clients.
- Followed up on sales quotes and potential leads within target timeframes.
- Processed purchases and sales orders promptly.
- Negotiated prices and offered cost-effectives sales quotes to entice prospective customers.
- Completed administrative duties promptly and to meet company standards.
- Supported front-line sales teams with well-coordinated administrative operations.
After Sales/Service Coordinator
Sigma Enterprises LLC
Dubai, UAE
11.2008 - 01.2017
- Act as the primary point of contact for customers regarding all after-sales enquiries, ensuring their equipment is performing well post-purchase.
- Ensure that technicians are dispatched in a timely manner, and that customer downtime is minimised.
- Coordinate the warranty process with the manufacturer or supplier, ensuring that the customer’s concerns are resolved efficiently.
- Monitor inventory levels of key spare parts to avoid service delays due to stock shortages.
- Maintain detailed records of all after-sales activities, including service requests, maintenance history, repairs, and warranty claims.
Administrator/ Control room Operator
Pacific control System LLC
Dubai, UAE
03.2005 - 03.2008
- Observe alarms, warnings, and system indicators to identify potential problems and take corrective actions immediately.
- Perform system tests and inspections to ensure all equipment is functioning correctly, and report any anomalies to the relevant teams.
- Identify equipment or system malfunctions, and take appropriate corrective actions to restore normal operations.
- Respond promptly to emergency situations by activating safety protocols, and notifying the appropriate personnel.
- Assist in scheduling and conducting routine maintenance, ensuring that all equipment is operating at peak performance.
Education
Bachelor of Science - Maths
St.Thomas Collage, Calicut University
Skills
- Product demonstrations
- Lead generation
- Problem-solving
- Communication skills
- Account development
- Post-sales support
- Order processing
- Inventory management
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Languages
English
Hindi
Declaration
I hereby declare that the details and information given above are complete and true to the best of my knowledge.
Timeline
Sales and project co-ordinator
Nila Engineering Solutions
10.2020 - 06.2024
Senior sales coordinator
GPE Industrial Plant Equipment and Spare Trading LLC (GPE.LLC)
02.2017 - 09.2020
After Sales/Service Coordinator
Sigma Enterprises LLC
11.2008 - 01.2017
Administrator/ Control room Operator
Pacific control System LLC
03.2005 - 03.2008
Bachelor of Science - Maths
St.Thomas Collage, Calicut University
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