Naveen Kumar

• Fostered positive relationships with customers, expanding customer bases and enhancing loyalty and retention.
• Proactively identified and solved complex strategy problems to positively impact sales management and business direction.
• Strategically planned and implemented business development activities, aiding department achievement against KPIs.
• Established and maintained positive, profitable client relationships through superb communication.

• Fostered positive relationships with customers, expanding customer bases and enhancing loyalty and retention.
• Maintained currency on industry trends and developments, strengthening product and service knowledge
• Proactively identified and solved complex strategy problems to positively impact sales management and business direction.
• Strategically planned and implemented business development activities, aiding department achievement against KPIs.
• Established and maintained positive, profitable client relationships through superb communication.

• Identify and pursue new business opportunities through lead generation, client meetings, and networking to achieve sales targets.
• Build and maintain strong customer relationships, ensuring excellent service, handling queries, and providing after-sales support.
• Conduct market research to understand customer needs, track competitor activities, and provide insights for sales strategies.
• Collaborate with internal teams for smooth order processing, promotional activities, and accurate reporting of sales performance.

• Deal directly with customers either by Telephone or Electronically or Face to Face.
• Respond promptly to customer inquiries.
• Handle and resolve customer complaints.
• Provide pricing and delivery information.
• Perform customer verifications.
• Set up new customer accounts.
• Process orders, forms, applications and requests.
• Organize workflow to meet customer timeframes.

• Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
• Completed data entry tasks with accuracy and efficiency.
• Verified accuracy of data entered into system to produce error-free reports.
• Organized, sorted, and checked input data against original documents.
• Handled confidential customer and transaction data while adhering to company privacy policies.
• Collaborated with finance and operations teams to resolve and

maintain clean records.