Naveen Perera
Dubai,United Arab Emirates
Summary
Experienced Senior Sales and Compliance Coordinator with strong IT knowledge and expertise in CRM systems, Dubai Land Department (DLD) procedures, contract management, and real estate project coordination. Proven ability to manage complex sales cycles, facilitate contract preparation, and ensure regulatory compliance across multiple high-profile projects. Skilled in cross-functional collaboration, team leadership, and CRM management, with a strong focus on training and supervising teams to maintain accuracy and efficiency. Adept at driving operational improvements, generating insightful reports for senior management, and enhancing customer relationships to support business growth and client satisfaction. Committed to maintaining confidentiality and upholding the highest standards of data privacy.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work history
Senior Sales Coordinator
Condor Developers
Dubai, UAE
04.2024 - Current
- Facilitated contract preparation and supported effective deal closures.
- Fully trained in Dubai Land Department (DLD) procedures, with hands-on experience in Oqood creation and Title Deed and initial contract handling.
- Prepared and reviewed essential documentation including Reservation Agreements (RA) and Sales and Purchase Agreements (SPA) , ensuring alignment with regulatory and company standards.
- Maintained seamless communication between Sales, legal, Finance and administrative departments.
- Delivered end-to-end administrative support across all phases of sales cycle.
- Successfully coordinated multiple real estate projects, including Condor Marina Star Residences, Concept 7 Residences, Sonate Residences, and Golf Links 18 Residences, managing over 800 units to ensure timely processing, documentation accuracy, and high client satisfaction.
- Collaborated cross-functionally with internal departments to maintain workflow efficiency and positive rapport.
- Accurately updated sales records for consistent and reliable reporting.
- Generated regular reports to support business insights and strategic decisions.
- Enhanced customer retention through relationship-building and attentive service.
- Led operational coordination that contributed to 20% increase in sales by improving team communication and outreach processes.
- Managed customer payments and initiated direct debit setups for long-term contracts.
- Trained and oversee team of CRM executives, verifying their work for accuracy and compliance.
- Generated detailed reports for senior management, providing key insights into CRM performance and sales operations.
- Handled confidential information with discretion and strict adherence to data privacy standards.
Administrator
Taha Inc FZC
Sharjah, UAE
03.2022 - 03.2024
- Implemented new data management system that reduced administrative errors by 20%, improving overall office productivity.
- Liaised with customers to resolve inquiries, appointment requests and billing questions.
- Spearheaded office workflow coordination, utilizing employee strengths and skillsets to better address task needs.
- Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
- Monitored inventory needs and worked with procurement team to facilitate supply chain operations.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Collaborated with different departments to maintain positive rapport and smooth workflow.
- Provided after-hours IT support for management team members.
- Trained staff to navigate systems and update databases.
IT Support Assistant
ASIRI Hospital PLC
Colombo, Sri Lanka
01.2021 - 12.2021
- Provided after-hours IT support for management team members.
- Trained staff to navigate systems and update databases.
- Successfully identified and resolved critical system issues, reducing downtime by 25% and improving overall company productivity.
- Offered IT support during key meetings and events.
- Supported disaster recovery processes and maintained robust backups.
- Presented system changes and improvements during staff meetings.
- Installed audio-visual devices, from projectors to video casting equipment.
- Oversaw inventory and diagrams of office infrastructure.
Education
Diploma - Computer Science
National Institute of Business Management
Sri Lanka 10.2019 - 05.2021
Certificate of Higher Education - Software Engineering
National Institute of Business Management
01.2017 - 05.2017
Advance Level - Business Studies and Information Communication Technologies
St. Joseph's College
05.2017 - 08.2019
Skills
- Dubai Land Department (DLD) Procedures (Oqood, Title Deed)
- Contract Preparation and Review (RA, SPA)
- Project Coordination (Condor Marina Star, Concept 7, Sonate, Golf Links 18)
- Operations Management
- Reporting and Documentation
- Salesforce CRM & Data Management
- Cross-Functional Collaboration
- Leadership, Team Training, and Work Oversight
- Customer Support & Relationship Management
- Strategic Sales Knowledge
- Microsoft Office Expertise
- Leadership and Team Supervision
- Confidentiality and Compliance
- Written and Verbal Communication Skills
Languages
English
Hindi
Custom
Naveen, Perera, naveenperera00@gmail.com, Al Khail Gate Resident, United Arab Emirates, Dubai, 00000, +971 509552773
Personal Information
Accomplishments
- Consistently achieved the highest customer satisfaction ratings within the sales team through effective communication and post-sale support.
- Honored for providing exceptional administrative support, improving office efficiency, and streamlining communication systems.
- Recognized for achieving the highest customer satisfaction rating in the team through effective communication and follow-up.
- Collaborated with the Big brands in the development and creating of barcodes and inventory management .
- Developed and introduced a new sales tracking system that enhanced team performance monitoring and reporting accuracy, contributing to faster decision-making.
- Provided training and mentorship to new team members, resulting in a quicker ramp-up time and higher performance within the first three months.
Timeline
Senior Sales Coordinator
Condor Developers
04.2024 - Current
Administrator
Taha Inc FZC
03.2022 - 03.2024
IT Support Assistant
ASIRI Hospital PLC
01.2021 - 12.2021
Diploma - Computer Science
National Institute of Business Management
10.2019 - 05.2021
Advance Level - Business Studies and Information Communication Technologies
St. Joseph's College
05.2017 - 08.2019
Certificate of Higher Education - Software Engineering
National Institute of Business Management
01.2017 - 05.2017
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