Naveen Perera
Dubai,United Arab Emirates
Summary
Detail-oriented professional specialising in administration and office operations management, with extensive experience in sales operations and business support. Skilled in contract administration, compliance management, and stakeholder coordination within UAE regulatory standards. Strong capabilities in document control, vendor management, and procurement coordination, driving process improvement and workflow optimisation.
Overview
1
1
Certification
4
4
years of post-secondary education
6
6
years of professional experience
Work history
Administration Manager| Sales Operations Executive
Samana Developers
Dubai , UAE
07.2025 - Current
- Coordinated daily administrative and sales operations across departments to ensure seamless workflow and collaboration.
- Maintained accurate CRM records, databases, trackers, and management reports for decisions.
- Identified process improvements and implemented efficient workflows to improve productivity and accuracy.
- Collaborated with senior management, clients, authorities, developers, and banks to facilitate efficient operations.
- Managed contracts and documentation, including SPA, lease, and brokerage agreements.
- Checked all documentation against UAE regulations, DLD rules, RERA guidance, and internal policies.
- Maintained document control systems, including filings and reporting procedures, to uphold compliance standards.
- Prepared compliance and contract status reports while monitoring deadlines and priorities.
- Handled procurement requirements, vendor communication, and office support services.
- Supported finance, HR, and operations with onboarding records and payment approvals.
- Managed and maintained documentation and contract records for 100+ active agreements, ensuring accuracy, compliance, and timely processing.
Senior Sales Coordinator
Condor Developers
Dubai, UAE
04.2024 - 07.2025
- Successfully coordinated multiple real estate projects, including Condor Marina Star Residences, Concept 7 Residences, Sonate Residences, and Golf Links 18 Residences, managing over 800 units to ensure timely processing, documentation accuracy, and high client satisfaction.
- Coordinated contract preparation and supported successful deal closures by ensuring all necessary documentation was complete.
- Prepared and reviewed essential documentation including Reservation Agreements (RA) and Sales and Purchase Agreements (SPA) , ensuring alignment with regulatory and company standards.
- Streamlined communication between sales, legal, finance and administrative departments to enhance collaboration and workflow efficiency.
- Delivered end-to-end administrative support across all phases of sales cycle.
- Led operational coordination that contributed to 20% increase in sales by improving team communication and outreach processes.
- Built strong customer relationships through attentive service, contributing to increased customer retention rates.
- Fully trained in Dubai Land Department (DLD) procedures, with hands-on experience in Oqood creation and Title Deed and initial contract handling.
- Collaborated cross-functionally with internal departments to maintain workflow efficiency and positive rapport.
- Accurately updated sales records for consistent and reliable reporting.
- Generated regular reports to support business insights and strategic decisions.
- Managed customer payments and initiated direct debit setups for long-term contracts.
- Trained and oversaw team of CRM executives, verifying their work for accuracy and compliance.
- Generated detailed reports for senior management, providing key insights into CRM performance and sales operations.
- Handled confidential information with discretion and strict adherence to data privacy standards.
Administrator
Taha Inc FZC
Sharjah, UAE
03.2022 - 03.2024
- Spearheaded office workflow coordination, utilizing employee strengths and skillsets to better address task needs.
- Implemented new data management system that reduced administrative errors by 20%, improving overall office productivity.
- Produced high-quality documents, spreadsheets, and presentations, supporting effective communication with internal and external stakeholders.
- Liaised with customers to resolve inquiries, appointment requests and billing questions, enhancing customer satisfaction.
- Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
- Collaborated with different departments to maintain positive rapport and smooth workflow.
- Monitored inventory needs and coordinated with procurement team to ensure timely supply chain operations.
- Trained staff to navigate systems and update databases.
- Provided after-hours IT support for management team members.
IT Support Assistant
ASIRI Hospital PLC
Colombo, Sri Lanka
01.2021 - 12.2021
- Successfully identified and resolved critical system issues, reducing downtime by 25% and improving overall company productivity.
- Delivered after-hours IT support for management team, ensuring seamless operations.
- Trained staff on system navigation and database updates, enhancing team competency.
- Provided technical assistance for IT needs during meetings and events, facilitating smooth execution.
- Supported disaster recovery processes and maintained robust backups.
- Presented system changes and improvements during staff meetings.
- Installed audio-visual devices, from projectors to video casting equipment.
- Oversaw inventory and diagrams of office infrastructure.
Education
Diploma - Computer Science
National Institute of Business Management
Sri Lanka 10.2019 - 05.2021
Certificate of Higher Education - Software Engineering
National Institute of Business Management
Colombo, Sri Lanka 01.2017 - 05.2017
Advance Level - Business Studies and Information Communication Technologies
St. Joseph's College
Sri Lanka 05.2017 - 08.2019
Skills
Administration Management
Office Operations & Coordination
Sales Operations Management
Contract Administration & Compliance
Document Control & Records Management
Stakeholder & Vendor Coordination
CRM & Reporting Management
Process Improvement & Workflow Optimization
Languages
English
Hindi
Certification
Valid UAE Driving License
Accomplishments
- Recognized for delivering exceptional administrative support, improving office efficiency, and strengthening coordination between departments.
- Developed and implemented improved sales tracking and reporting systems, enhancing data accuracy, workflow visibility, and management decision-making.
- Successfully managed high-volume documentation, contract records, and administrative processes while maintaining accuracy and compliance standards.
- Achieved high customer satisfaction through effective communication, timely follow-ups, and professional client support.
- Streamlined internal communication processes, improving coordination between sales, operations, finance, and compliance teams.
- Collaborated with leading brands and stakeholders on inventory management processes, barcode systems, and operational improvements.
- Provided training and guidance to new team members, supporting faster onboarding and improved team productivity.
- Supported process improvement initiatives that increased operational efficiency and reduced administrative delays.
Timeline
Administration Manager| Sales Operations Executive
Samana Developers
07.2025 - Current
Senior Sales Coordinator
Condor Developers
04.2024 - 07.2025
Administrator
Taha Inc FZC
03.2022 - 03.2024
IT Support Assistant
ASIRI Hospital PLC
01.2021 - 12.2021
Diploma - Computer Science
National Institute of Business Management
10.2019 - 05.2021
Advance Level - Business Studies and Information Communication Technologies
St. Joseph's College
05.2017 - 08.2019
Certificate of Higher Education - Software Engineering
National Institute of Business Management
01.2017 - 05.2017