NAVEEN PRADEEP
Summary
Results-driven professional with a proven track record across customer management, procurement, health and safety, and manufacturing engineering. Skilled in delivering exceptional service, streamlining processes, and driving efficiency improvements. Adept at fostering safety cultures, managing supplier relationships, and optimizing production workflows. Expertise includes complaint resolution, cost optimization, regulatory compliance, and cross-functional collaboration. Known for strategic thinking, stakeholder engagement, and dedication to continuous improvement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
CUSTOMER RELATION REPRESENTATIVE
WILLIAMHILL
06.2023 - 01.2024
- Customer Service Excellence: Delivered exceptional customer support by addressing inquiries and resolving complaints, achieving a 95% satisfaction score and increasing retention rates by 30%
- Product Knowledge & Communication: Maintained expert knowledge of products and services, enabling a 20% improvement in first-contact resolution and seamless CRM documentation
- Complaint Resolution & Compliance: Managed complaints with empathy and ensured adherence to company policies and regulations, driving positive outcomes and ethical engagements
- Efficiency & Productivity: Reduced on-hold wait times and boosted team productivity by 15% through improved call handling and forward-thinking strategies
- Continuous Improvement: Proactively enhanced service delivery by updating product knowledge and anticipating customer needs, increasing repeat business by 10%
PROCUREMENT OFFICER
AL ZAEEM LIGHTING WORKS
10.2020 - 08.2021
- Supplier Management & Negotiation: Secured favorable terms with local and international suppliers, achieving cost reduction through effective negotiation and supplier consolidation
- Contract & Procurement Operations: Negotiated supplier contracts, reviewed purchase requisitions, and issued purchase orders with 100% on-time accuracy
- Inventory & Cost Optimization: Monitored inventory levels to prevent stockouts and reduced holding costs by strategic inventory management and volume discounts
- Process Improvement: Streamlined procurement workflows and tracking mechanisms, cutting order cycle time
- Market Research & Compliance: Conducted market analysis to align procurement practices with industry trends and ensured compliance with supplier agreements
- Relationship Management: Maintained supplier relationships, resolving disputes effectively and ensuring adherence to contract terms
HEALTH SAFETY ENVIRONMENT ENGINEER
EUROGULF SAFETY CONSULTANT
09.2018 - 09.2020
- HSE Compliance & Improvement: Fostered a culture of safety, reducing incidents by 20% through training and proactive engagement with teams
- Audits & Standards: Conducted HSE audits, ensuring regulatory compliance and investigated incidents to prevent recurrence
- Stakeholder Collaboration: Worked with management, regulators, and teams to implement HSE best practices and sustain compliance
- Record Management & Reporting: Maintained accurate HSE records and analyzed KPIs to drive continuous improvement and audit readiness
- Risk Management: Updated Safe Systems of Work (SSOW) and risk assessments, reducing hazards and improving workplace safety
- Training & Awareness: Delivered training programs that boosted adherence to safety protocols and increased employee participation
- Committee Leadership: Led QHSE Committee Meetings, driving initiatives that enhanced the organization's safety culture
MANUFACTURING ENGINEER
CLASSIC FASHION APPAREL INDUSTRY
11.2017 - 08.2018
- Production Planning: Planned and optimized new product introductions, improving factory layouts and workflows, reducing production lead times by 15%
- Process & Efficiency Improvement: Enhanced machine uptime and productivity using advanced techniques, achieving a 10% efficiency boost and a 20% reduction in waste
- Pre-Production Engineering: Designed equipment layouts and material handling systems, improving on-time delivery rates by 12% through better scheduling and procurement
- Quality Control & Tracking: Implemented production tracking and quality systems, identifying bottlenecks and ensuring compliance with standards
- Cost Optimization: Reduced production costs by 7% through material analysis and equipment optimization without compromising quality
- Problem Solving: Collaborated with technical teams to resolve production issues, minimizing downtime and ensuring smooth operations
- KPI Monitoring: Established KPIs to measure performance and drive continuous operational improvements
- Training & Workforce Management: Enhanced workforce productivity by 15% through training programs and skills development
- Reporting & Documentation: Prepared detailed reports and maintained documentation to support decision-making and operational transparency
- Cross-Functional Coordination: Worked with diverse teams to maintain smooth production flows and high delivery standards
Education
Master of Science - Advanced Engineering management
Leeds Beckett University
United Kingdom06.2023
Bachelor of Technology - Mechanical Engineering
Vidya Academy of Science And Technology
01.2015
Skills
- Production planning
- ERP System
- Quality Control and Assurance
- KPI Monitoring and Reporting
- Technical Problem Solving
- HSE Auditing and Reporting
- Risk Assessment & Mitigation
- Occupational Health & Safety (OHS) Management
- Procurement Management
- Supplier Relationship Management (SRM)
- Contract Negotiation & Administration
- Complaint Handling & Resolution
- Problem Solving & Conflict Resolution
- Customer Service Management
Certification
NEBOSH IGC
Certification in Planning courses: Primavera P6
AUTODESK AutoCAD
Welding Inspector CSWIP 3.1
NDT level II – (R.T ,M.P.T, U.T, L.P.T)
Certificate in Piping & Pipeline Engineering
Timeline
CUSTOMER RELATION REPRESENTATIVE
WILLIAMHILL
06.2023 - 01.2024
PROCUREMENT OFFICER
AL ZAEEM LIGHTING WORKS
10.2020 - 08.2021
HEALTH SAFETY ENVIRONMENT ENGINEER
EUROGULF SAFETY CONSULTANT
09.2018 - 09.2020
MANUFACTURING ENGINEER
CLASSIC FASHION APPAREL INDUSTRY
11.2017 - 08.2018
Bachelor of Technology - Mechanical Engineering
Vidya Academy of Science And Technology
Master of Science - Advanced Engineering management
Leeds Beckett University
Similar Profiles
Ivan KardjevIvan Kardjev
VIP account manager at WilliamHill 888 Holdings PlcVIP account manager at WilliamHill 888 Holdings Plc
Rose Anne Dela PeñaRose Anne Dela Peña
Real-Time Analyst at Evoke/WilliamHillReal-Time Analyst at Evoke/WilliamHill
PASAN MADIHE ARACHCHIGEPASAN MADIHE ARACHCHIGE
Customer Relation Representative at Alpha Car HireCustomer Relation Representative at Alpha Car Hire