Naveen Raju

• Managed non-inventory receiving operations ensuring accurate and timely processing of vendor deliveries
• Performed PO and GRN verification, maintaining high accuracy in inventory records
• Coordinated with vendors for delivery tracking and issue resolution
• Monitored inventory discrepancies and supported reconciliation processes
• Maintained consumables inventory to ensure continuous warehouse operations
• Conducted space utilization analysis to improve storage efficiency
• Generated operational reports for internal stakeholders

⭐ Key Contributions:

• Led the implementation of a QR-based reporting system to streamline operational tracking, significantly improving reporting efficiency and data accuracy across warehouse operations.
• Created a vendor performance tracking system to monitor supplier delivery timelines and performance.

• 7+ year of experience as a soft service Supervisor.
• Working with multiple clients like Microsoft, Metlife, Unilever, PWC and Amazon FC.
• Taking Care of Facility As per Well Standards.
• Inventory control of HK Materials.
• Plan & organize regular on job training for Facility team and regular follow-up for site specific proactive measures.
• Monitoring Inflow and outflow of Personnel, formulate shift schedules, Upkeep of Facility.
• Pest control & Garden vendor activity.
• Planning of a 52-week schedule and maintaining.
• Planning of Daily, Weekly and Monthly HK activities.
• Scheduling Vendor PPM & Inhouse Monthly PPM.
• Connect with vendors & procurement for client requirements.
• Preparing Monthly Reports.
• Maintained clean, organised working areas to create positive, productive environments with minimal risk.
• Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
• Demonstrated ability to assess risk and respond to issues appropriately, eliminating workplace accidents and incidents.
• Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.

• Managing day to day Operations.
• Handling F&B Services.
• Manage Help Desk Services, Housekeeping, Pantry, Food Court, Mailroom Services and catering services.
• Inventory control of HK Materials.
• Plan & organize regular on job training for Facility team and regular follow-up for site specific proactive measures.
• Monitoring Inflow and outflow of Personnel’s, formulate shift schedules, Upkeep of facility.
• Taking facility rounds along with the supervisors.
• Pest control & Garden vendor activity.
• Planning of 52-week cleaning calendar and Planning of Daily, Weekly and Monthly HK activities.
• Event arrangement and co-ordination with vendor.
• Handling operational and site related issues.

• Managing day to day Operations.
• Handling F&B Services.
• Manage Help Desk Services, Housekeeping, Pantry, Food Court, Mailroom Services and catering services.
• Inventory control of HK Materials.
• Plan & organize regular on job training for Facility team and regular follow-up for site specific proactive measures.
• Monitoring Inflow and outflow of Personnel’s, formulate shift schedules, Upkeep of facility.
• Taking facility rounds along with the supervisors.
• Pest control & Garden vendor activity.
• Planning of 52-week cleaning calendar and Planning of Daily, Weekly and Monthly HK activities.
• Event arrangement and co-ordination with vendor.
• Handling operational and site related issues.

• Managing of the Training Function at regional level for Karnataka in ISS.
• Managing the training activities at different locations in Karnataka.
• Coordinating with regional managers, HR Managers and region head for training nominations and training plan.
• Coordinating with Customer focal in understanding & delivering the service at higher standards.
• Knowledge Management and Training Delivery.
• Executing Knowledge transition of various work types within the organization.
• SOP Documentation and Process mapping.
• Developmental training (ISS STAR, SEP), Refresher training and Behavioral training.
• Operational Role:
• Brain storming and exchanging ideas during new transitions with team comprising of 20+ members at different levels like from HR, Operations, Supply chain during new transitions
• Effective mentoring on process implementations like SOPs, hiring quality resources, with best practices on par with industry standards
• During key/premium accounts transition, involving personally at the premises and work jointly with Operations & HR team on best of the actions for further more effectiveness
• Quality Assurance:
• Quality audits, Error Analysis and Root cause Analysis (RCA) throughout the clientele facilities across the regions
• Trained and Calibrated Quality Analysts on Quality Audits.