Naveen Kumar Balasubramaniam

• Collaborated with sales, marketing and support teams to launch products on time and within budget.
• Coordinated with business and scrum team to convert the product ideation to innovation
• Reviewed sales, customer concerns and new opportunities to drive business strategy
• Documented Epics, product features, user stories into Product backlog for transparency across teams to build, validate and deploy the product in the market
• Prioritized roadmap in order to achieve product goals and metrics.
• Liaised with business owners to develop a deep understanding of business needs and current market problems.
• Supported marketing teams, creating, deploying and optimizing campaigns.
• Spearheaded collaborative efforts between business owners and scrum teams to launch products to market.
• Coordinated design meetings and decisions across internal departments and teams.
• Advised planning, budgeting, vendor selection and quality assurance efforts.
• Established criteria for each milestone within the product roadmap as a means to measure developmental progress.
• Monitored market trends and competitor performance and analyzed gaps to update promotional strategies and maximize sales.
• Gathered customer feedback, directed testing and conducted continuous evaluations to make proactive adjustments to marketing approaches.
• Assessed vendor products and maintained positive vendor relations.
• Consulted with product development teams to enhance products based on customer interest data.
• Defined and analyzed metrics to measure product performance.
• Incorporated product changes into marketing messages to drive customer engagement and maximize profits.
• Compiled product, market and customer data to generate informed sales and profit projections.
• Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
• Reviewed sales, customer concerns and new opportunities to drive business strategy at weekly planning sessions.
• Documented Epics, Product features,user stories into detailed work order to communicate across teams
• Developed product documentation to communicate and align key components of upcoming features and products to internal teams.
• Coordinated with scrum teams on the scrum events, clarifying the features/user stories sprint planning and sprint backlog refinements.

• Oversaw entire product deployments from vision and creation to rollout and delivery.
• Owned and prioritized product backlog.
• Managed implementation of new features by outlining plans and specifications such as how, where, and when each component would work.
• Suggested enhancements to product design that would improve user experience.
• Brainstormed with peers and other members of the team to determine enhancements and product features.
• Liaised with major stakeholders to align on the business objectives and goals to deliver a value stream
• Collaborated with the development team on all scrum events to deliver the product increment
• Handled multiple projects effectively in a demanding environment with tight deadlines.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Created an environment for the development team to collaborate and deliver a Product increment
• Focused on building critical features upfront in order to identify constraints and technical challenges.
• Coordinated with the Scrum team to create custom applications and measure progress to achieve business goals.

• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Carried out day-day-day duties accurately and efficiently.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Exceeded goals through effective task prioritization and great work ethic.
• Participated in team-building activities to enhance working relationships.
• Participated in continuous improvement by generating suggestions, and engaging in problem-solving activities to support teamwork.
• Used coordination and planning skills to achieve results according to schedule.

• Fund Transfers and Payments – Digital Transformation - Digital channels | Core Banking Upgrade | Loans | Credit Cards || Insurance | Fixed Deposits | LC and LG Issuance
• Interacted with internal customers to understand business needs and translate into requirements and project scope.
• Directed business analysts in executing and delivering various tactical and strategic plans.
• Guided teams and refined Agile techniques throughout journey and evolution of delivery cycles, establishing documentation framework to support Agile methodology implementation with Waterfall-centric delivery team.
• Managed team performance by implementing measurable metrics to track delivery of supporting requirement artifacts.
• Supported leadership team with reporting, analysis and business presentations to inform divisional strategies.
• Streamlined techniques to support agile methodology implementations.
• Worked with team leads and managing leadership, establishing robust talent pool with focus on people and continuous improvement.
• Executed analysis of risks and identified risk mitigation strategies.
• Analyzed sales, profitability and market conditions and presented findings in cohesive format.
• Collaborated with teams in product line transition to streamline manufacturing footprint.
• Developed diverse reporting packages to meet individual needs of sales, marketing, product management and senior leadership.
• Evaluated trends to understand competitive environments and assess current strategies.
• Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes.

Onsite Projects in reverse chronicle order:

SAMBA - Core Banking Enhancements – Functional Consultant - Oct 2011 - July 2012

Client: Saudi American Bank, Riyadh (KSA)

Project Details: Trade Finance | Cash management | Wholesale Banking | Transaction banking

First Gulf Bank / FAB (BAU) – Functional Consultant - Mar 2011 - Oct 2011

Client: FGB , UAE (Abu Dhabi)

Project Details: Fixed Deposits | Letter of Credit | Letter of Guarantee | Loans | FT

Bank Mandiri – ATM/MIB/IB/IVR Testing – Project Consultant - June 2010 - March 2011

Client: Bank Mandiri, Indonesia (Jakarta)

Project Details: ATM Switch Migration – Payment Gateway and HP Blade server | ATM | CDM

• Maintained bug reporting system for logged defects, delegating issues to the development team to fix
• updated ongoing testing procedures for software to account for changes resulting from post-release patches.
• Performed compatibility testing on applications to verify the absence of conflicts.
• Designed test scenarios and procedures for manual testing of pre-release software products
• Coordinated with off-shore staff to verify the correct use of test procedures and confirm accurate reporting.
• Analyzed the testing results to isolate failure patterns for a long-term investigation into possible development protocol improvements.
• Tested pre-release (regression and smoke tests) to reduce the possibility of end users experiencing crashes or bugs.
• Reviewed bug reports and error logs.
• Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems.
• Tested functional and compatibility of new programs or updates in comparison to existing applications.
• Identified and tracked defects with HP ALM, IBM CLM and supported developers in resolving problems.
• Operated under Agile and Scrum frameworks to complete releases every week with well-organized sprints.
• Advised developers on problems with databases, performance and other issues.
• Completed in-depth usability testing on Windows, Android and iOS mobile devices.
• Performed SIT, UAT, and regression tests on modules before deploying them into the production environment

• The project's main purpose was to test CMS (Content Management System) with great functionality, including e-store functionality
• Involved in testing the distribution of the content, Request & Response Time, Content display on various browsers and operating systems, and Load distribution on the servers
• Responsibilities:
• Involved in designing and documenting Test Plans, Test Scenarios, and Test Strategies using HP Test Director
• Created Test Cases to cover these functional, GUI, and Performance Test requirements
• Responsible for identifying the required objectives of Response Time and Transactions per Second (TPS)
• Created a test script and enhanced the script using a custom C function to mimic the real-time scenario
• Involved in the analysis phase and successfully identified the performance bottlenecks and issues
• Implemented the whole life cycle of QA Methodology starting from Planning, Capturing, Creating, Executing, Reporting, and Tracking the defects using Test Director
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• Identified bugs and issues within system and applied troubleshooting techniques for mitigation purposes.
• Met with quality assurance, developers and project managers to assess scope and sequence of project.
• Gathered data on integration issues and vulnerabilities and outlined improvement recommendations.
• Evaluated data sets from multiple test implementations to determine and account for standard variance in test results.
• Reviewed all test cases and test scripts for quality and identified additional areas to review.
• Identified and tracked defects with JIRA and supported developers in resolving problems by completing additional tests.