8 years’ experience in various field (Customer Service, Logistics, warehouse management) of Supply Chain in manufacturing & trading industry of Oil Field chemical markets. Skill at multitasking with great prioritization and focus. Organized specialist with 8 years of experience and skilled at data analysis and streamlining operations for increased processing functionality and optimizing business profitability. Dedicated to solutions-oriented problem-solving and effective employee training.
4 yrs & 9-month experience in CS & Operation Executive - (Freight forwarding] brings comprehensive knowledge of freight forwarding and customs clearance, including preparing documentation and regulatory compliance. Skilled in organizing and executing international and domestic shipments to support timely delivery. Expert in resolving complex logistic issues and developing strategies to improve cost-effectiveness.
Proficient with ERP (iScala, Accpac & SAP) systems.
Good knowledge of supply chain operations for plant productions
Extensive knowledge of the freight and transport industries.
Extensive knowledge of the supply planning fields about sales demand, forecast, material plan and maintain stock level to meeting customer satisfaction.
Demonstrated success in working with vendors, customers and team members to meet tight schedule demands. Skilled at handling internal organization and inventory counts, resolving customer problems and working with suppliers to achieve objectives.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
Work History
Logistics Specialist I
Nalco Middle East FZE
Jebel Ali Free zone, Dubai, UAE
12.2020 - Current
Handling all two UAE & one Bahrain warehouse & additionally three consignment warehouses Oman/KW, clear inventory related issues.
Arranging quarterly cycle count for all WH (UAE/Bahrain, Oman & KW) for stock accuracy.
Arrange to dispose for non-move stock sitting in the warehouse, obtaining relevant authorities' approvals to dispose with authorized suppliers in UAE/Bahrain.
Handling all type of logistics ops activities related to Porta feeds tank transaction between the 3rd party WH, toller & customer and co-ordinate with customer, 3rd party WH, Nalco planners & toller for chemicals fill and delivery to customers in PF & return
Handling all Interco customers (India, Egypt, Pakistan, Saudi Arabia, Korea, Singapore Etc) PO's for E& O stocks movements
Processing all Interco export orders and issue picking list to WH for cargo ready.
Prepared shipping documents for transporting cargo to different destinations.
Arrange documentation and stock movements for consignments WH as per planning request.
Ensuring the safe receipt, storage, retrieval and timely dispatch of goods
Providing solution to customer service if any logistics related issues.
Receiving of goods in ERP and submit invoices to finance for payments
Handling admin works (issue PO, follow up, receipt) for related to warehouse operations.
Improved strategic Supplier Relationship Management (SRM) by monitoring supplier performance using vendor scorecards, actioning results to achieve (99% KPI).
Collaborated with logistics partners to confirm measurement and analysis processes achieved desired results.
Analyzed logistics expenses and recommended cost-cutting measures to keep operating costs low.
Dealing with customs authorities for customs audits
Identified trade capture issues and instituted corrective actions to reduce losses from errors.
Performed cross-functional work, aiding alignment of department goals with business objectives.
Archive customs exit documents for free zone entities.
Improved logistics productivity by analyzing current supply chain processes and recommending amendments.
Attending SC meeting (S & OP, OGSM) on monthly basis
Preparing different type of reports -Logistics & SC- KPI, DIFOT, Inventory recon, GRN recon, Inventory & transportation cost saving reports on monthly basis
Attending monthly safety call with 3PL WH/transporter and sharing experience about safety
Attending weekly call with planning & CS and providing logistics feedback if required
Attending monthly operational call with 3PL service provider and discussing issues.
Engage with multiple stake holders for implement automation process in logistics and execution to manage time (Time managements).
Customer Service Specialist
M/s. Nalco Middle East FZE
JEBEL ALI, UAE
01.2020 - 12.2020
Good knowledge of ERP ( iScala & SAP, Accpac) system
Handling all Downstream division customers based in different countries UAE, Oman, Kuwait, Iraq, Nigeria & Turkmenistan
Handling potential volume customer are in Capex
Handling all Interco customers (India, Egypt, Pakistan, Saudi Arabia, Korea, Singapore Etc.
Handling all type of logistics activities related to Portafeeds tank transaction between the 3rd party WH, toller & customer and co-ordinate with customer, 3rd party WH, Nalco planners & toller for chemicals fill and delivery to customers in PF & return
Reviewing customer PO, Request delivery dates & Special requirements etc
Checking availability of stock/forecast and allocating stocks
Checking with Planning team for availability of no stock items and update customer/sales along with expected delivery dates
Recorded and processed customer data accurately.
Issuing Picking list to WH to keep material ready for dispatch.
Prepare and share necessary documents with agents for customs.
Ensure the customer requirements are meet and follow up with different service providers (forwarding agent/warehouse/transportation) for deliveries and updating customer and sales teams
Follow up with transporter for Proof of delivery for billing
Keeping record for documents, internal/external approvals for each shipment
Review pending Open sales orders with relevant stake holders within Supply chain and submitting reports with status to Sales team
Review & submit service provider invoices to finance for payments
Submitting sales reports to sales team on monthly basis
Established positive relationships with clients by going extra mile to build rapport.
Coached and trained team members to increase productivity and growth.
Attending weekly supply chain meeting (OGSM) and highlighting major issues/operational challenges for shipments
Attending monthly safety meeting and sharing experience with team regarding safety.
Logistics Specialist
Nalco Gulf limited
JEBEL ALI FREE ZONE , UAE
12.2017 - 12.2019
Good knowledge of ERP system
Handling all UAE Warehouses & managing inventory related enquiries & solving issues
Arranging Annual/Quarter stock count for inventory accuracy
Reporting to planning teams for defective items to supply source.
Ensuring warehouse are follow safety protocol as per company policy.
Negotiating with the services of 3rd party carriers, couriers and haulage companies
Co-ordinate with forwarding agents/Customs brokers & warehouse team for outbound documentation, necessary approvals from Ministry/Government authorities to meet customer deliveries.
Coordinate with planners & transporter for inter warehouse transfer stock/documentation & government approvals.
Follow up with WH for physical good receipt and receiving stock in ERP's (iScala & SAP) and submit supplier invoice to finance for payment.
Attending weekly supply chain operational meeting and discussing shipment status/issues for action
Attending monthly safety meeting and sharing experience with warehouse team regarding safety.
Prepared shipping documents for transporting cargo to different destinations
Gathered and presented logistics data, providing detailed reports to aid future development.
Porta feeds (TANKS):-
Handling Inventory, all In/Out bound, issues related to Porta feeds with 3PL warehouse.
Established and maintained strong working relationships with different SC/3PL stakeholders through effective communication for porta feeds transactions.
Managing documentation for Outbound
Coordinate with freight forwarder for customs/ministry approvals, VAT & duty exemptions
Co-ordinate with transporter for out bound porta feeds delivery to customer site
Co-ordinate with transporter for in bound empty porta feeds delivery to Plant/3rd party WH
Receive GRN plant/3rd party to update in ERP (Inventory management)
Physically inspecting if any reported with repairs/parts missing and shifting to Service provider for cleaning/repairs.
Customer Service Specialist
M/s. Nalco Gulf limited, Jebel Ali
JEBEL ALI FREE ZONE, DUBAI, UAE
12.2014 - 12.2017
Good knowledge of ERP ( iScala & limited knowledge of SAP) system
Handling different sales division (OFC & Downstream) customers based in UAE, Iran, Iraq, Oman, Qatar, Yemen, Kuwait & Turkmenistan.
Handling potential volume customer are in Capex & Wellchem (upstream) divisions.
Handling all Interco (India, Egypt, Pakistan, Saudi Arabia, Korea, Singapore etc) POs for stock movements.
Processing Customer POs in ERP.
Allocate and issuing picking list to WH to keep material ready for dispatch.
Arranging necessary shipping documents for customs and obtain necessary authorities' approval (external/Internal) if its required.
Withdraw stock and issue delivery tickets to warehouse for delivery and issuing final invoice and sending original to customer with signed delivery tickets.
Ensure the customer requirements are meet and follow up with different service providers for deliveries and updating customer and sales teams.
Maintain all IN/OUT documents records along with internal/external approvals for each shipment.
Sending weekly pending Open orders reports to sales with shipment status.
Sending sales report to sales team of every month.
Adhered strictly to policies and procedures for continued company compliance.
Arranging documentation process with Bank for cash against documents order
Managing GR in ERP for inbound shipments and submit invoices to finance for payment.
Submitting freight forwarder invoice to finance for payment
Attending weekly supply chain operational meeting and discussing shipment status/issues for action
Attending monthly safety meeting and sharing experience with team regarding safety.
Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
Communicated with suppliers regarding customer orders to verify availability and timeline of delivery.
Coached and trained team members to increase productivity and growth.
Logistics Supporter - Implant at Nalco Gulf Ltd
Blue Bell Shipping LLC
DUBAI, UAE
01.2012 - 10.2014
Implant at Nalco Gulf limited (leading client of Blue Bell shipping) to manage all logistics tasks for them.
On behalf of client (Nalco Gulf ltd), co-ordinate with multiple service providers-customs brokers, Carrier agents-Sea, land & Air, Overseas agent & client buyer for the shipment movements from UAE
I have good knowledge in operationally like documentation, customs, Chambers, Ministry permits procedure, formalities with carrier/land truck operators for chemicals shipments movements & General awareness of GCC customs rules.
Co-ordinate with local agent /Oversea agents, Nalco buyer/agents for logistics activities
Client is providing us shipments details along with picking list for movements, and they will inform 3rd party WH to keep that material ready as per Nalco requirements and will arrange necessary export documentation, transportation, coordination with 3rd party WH to ship out to customer and share proof of delivery note to client.
Negotiating with different suppliers for quotes/services as per customer request.
Preparing necessary shipping documents, get attested from local Chamber, attestation from Ministries & Consulates, obtain necessary ministries approval for Export and import customs clearances as per country requirements for Sea/Land/Air.
Maintaining shipments data (IN/OUT) on daily basis and submitting to Client as when they need it.
Providing guidance of Customs/shipping/documents related procedures with Client-Supply chain team of customer when they needed
Co-ordinating & arranging road shipment with transporter for collection of shipment & delivery within UAE & GCC countries.
Customer Service & Operation Executive
M/s. Blue Bell Shipping LLC, Jebel Ali
Dubai, UAE
01.2010 - 10.2014
Duties and Responsibilities:
Rich Experience in spearheading a wide spectrum of Customer service, Import & Export Operations, Customs formalities, Chamber & Ministries approval requirements & documentation, Logistics solution, Transportation.
Dealing with Sea carriers, Land transporters and makes Quotations for FCL, LCL, Special equipped Containers, FTL & LTL.
Responsible for Handling customer enquiries and providing solutions, manage shipments movements, Documentation, providing them offers, follow up with customers for business finalization and confirmation.
Co-ordinate with Carriers & Transportation Agents & Oversea agent for booking negotiation of freight.
Excellent proven experience in handling day to day transaction in Export and Import of various cargo of container ie, storage, stuffing and un stuffing, Customs clearance, Transportation.
Controlling and making arrangement for warehousing for containers.
Responsible for overall operation of cargo movements to various locations within UAE, other GCC and oversea countries by Sea, Land and Air.
Resolving agents/Client Queries through mail and telephones and sort out there problems.
Provide excellent logistics support and service to the clients.
Assist and Guide Sales Dept. in special operational Issue.
Arrange issuance of certificate of origin from chamber of commerce and endorsement of shipping documents from ministry of foreign affairs and embassies.
Correspondence with overseas representative office s worldwide for pre alert, import freight charges, door deliver charges, exports etc.
Complete export documentation for export of hazardous and non-hazardous cargos, Sending BL instruction, drafting dg forms for sea exports.
Correspondence with overseas representative offices, Dept. Of ports and customs, shipping line, Land Transporter offices.
General awareness of GCC countries rules with customs as well as all procedure including shipping line/Land transport/ cross trade in Sea & Air all procedures.
Responsible to direct and Coordinate with about 3 or 5 Operation personnel in the Sea department and also handling customer services for sea division.
Handling leading clients of both import and export of organization, with overall responsibility for Business development and there day to day cargo operation.
A major contributor to the growth of Blue Bell Shipping LLC, Dubai, being responsible for the overall business development and operations for their Sea Division.
Preparing sales reports, daily shipments trackers, verify supplier invoices & submitting to finance for payments, billing to customers after the job done.
Maintain documents, approvals as per company policy.
Submitting monthly sales reports to Sales & managements
Education
Associate member of Institute of Electronic and Te - Telecommunication and Electronic
IETE, PALAKKAD
KERALA/INDIA
High School Diploma - SCIENCE
KCP HSS, PALAKKAD
KERALA/INDIA
04.2000 - 03.2002
Typewriting Lower in English -
PALAKKAD, KERALA
KERALA /INDIA
Diploma - Computer Hardware Engineering
ALATHUR, PALAKKAD
KERALA/INDIA
Skills
Relationship building, willingness to learn, team facilitator, hard & Smart working skills, and committed with strong co-ordination skill
Commercial awareness, Data analysis, Problem solving & conflict resolution
Warehousing, Process development & delivery improvement
Communication & planning skills, with good knowledge of MS office
Inventory reduction
Additional Information
Visa status : Employment visa
Languages
English
Advanced
Malayalam
Native
Hindi
Upper intermediate
Tamil
Advanced
Timeline
Logistics Specialist I
Nalco Middle East FZE
12.2020 - Current
Customer Service Specialist
M/s. Nalco Middle East FZE
01.2020 - 12.2020
Logistics Specialist
Nalco Gulf limited
12.2017 - 12.2019
Customer Service Specialist
M/s. Nalco Gulf limited, Jebel Ali
12.2014 - 12.2017
Logistics Supporter - Implant at Nalco Gulf Ltd
Blue Bell Shipping LLC
01.2012 - 10.2014
Customer Service & Operation Executive
M/s. Blue Bell Shipping LLC, Jebel Ali
01.2010 - 10.2014
High School Diploma - SCIENCE
KCP HSS, PALAKKAD
04.2000 - 03.2002
Associate member of Institute of Electronic and Te - Telecommunication and Electronic