NAVIN JAISON
Abu Dhabi
Summary
Dynamic IT Support Engineer with a proven track record at Telenet Security Systems, excelling in network troubleshooting and CCTV installation. Adept at resolving complex issues and enhancing system performance, I leverage strong technical support skills and multitasking abilities to deliver exceptional results and ensure client satisfaction.
Overview
11
11
years of professional experience
Work History
IT Support
TELENET SECURITY SYSTEMS AND COMMUNICATION LLC
ABU DHABI
04.2023 - Current
- Configured routers and switches based on organizational specifications for optimal performance.
- Installed and maintained CCTV surveillance cameras to meet client needs.
- Developed expansion plans for existing CCTV systems tailored to customer requirements.
- Resolved escalated customer service requests to achieve successful complaint resolution.
- Established secure wireless networks utilizing advanced encryption techniques for heightened security.
- Installed and maintained PABX systems, Biometric device, Door access control , and related hardware.
IT Technician
DALMA SAFTEY AND SECURITY SYSTEMS
SHARJAH
03.2017 - 04.2023
- Deployed operating systems.
- Provided training sessions for end users on how to use various software programs.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Provided recommendations on hardware purchases based on customer requirements.
- Conducted testing of software and systems to ensure quality and reliability.
Senior Executive
Next Education
Kochi
08.2014 - 08.2016
- Utilized CRM software to track leads and manage accounts throughout sales cycle.
- Attended industry events to build relationships with key contacts in the field.
- Utilized CRM software to manage customer interactions and sales processes efficiently.
Education
1 YEAR DIPLOMA HARDWARE AND NETWORKING
JETKING
01-2011
High School Diploma -
Guru Nanak College
02-2007
Skills
- Network troubleshooting
- CCTV installation
- Wireless security
- Multitasking
- Technical support
- System implementation
- PABX system installation
- Biometric device setup
- Communication skills
- Structured cabling
- Access control
- Intercom systems
- Fiber optic splicing
Education and Training
other,other
Languages
4,B2,4,B2
Timeline
IT Support
TELENET SECURITY SYSTEMS AND COMMUNICATION LLC
04.2023 - Current
IT Technician
DALMA SAFTEY AND SECURITY SYSTEMS
03.2017 - 04.2023
Senior Executive
Next Education
08.2014 - 08.2016
1 YEAR DIPLOMA HARDWARE AND NETWORKING
JETKING
High School Diploma -
Guru Nanak College