Navruz Mirzorakhimov
Hospitality & Customer Service Professional
Ras al-Khaimah
Summary
Hospitality and customer service professional with experience in restaurants, entertainment venues, and F&B operations in UAE and Russia. Skilled in delivering premium guest experiences, supervising and training staff, and maintaining a polished professional appearance. Adept at working in fast-paced, multicultural environments, collaborating with team members, and managing challenging situations calmly. Prepared to deliver high-quality passenger service and aware of basic safety procedures.
Overview
5
5
years of professional experience
1
1
Certification
3
3
Languages
Work History
Head of Operations & International Sales Manager
Mina Trade (UAE) · Yummy Stations (UAE) · Luminaire Restaurant (UAE)
06.2024 - 09.2025
- Managed daily operations across multiple F&B outlets, ensuring consistent service and guest satisfaction.
- Recruited, trained, and mentored staff to maintain high standards.
- Coordinated schedules, assignments, and communication between teams and suppliers.
- Delivered excellent guest experiences while supervising high-volume service.
- Resolved guest issues and operational problems in a timely manner.
- Organized and managed VIP dinners and events for important guests, partners, and influencers.
Head Waiter / F&B Supervisor
Hyatt Regency Moscow Petrovsky Park
10.2023 - 04.2024
- Provided table service for VIP guests, following standard operating procedures.
- Supervised and coordinated floor operations to maintain smooth service.
- Managed guest requests and resolved issues promptly and professionally.
- Collaborated with kitchen, bar, and front-of-house teams to support efficient workflow.
Internship - University Training Practice
Novas Energy Services
06.2023 - 09.2023
- Completed internship as part of university program.
- Managed communication with international clients and prepared presentations.
- Assisted in organizing projects and coordinating tasks.
Waiter / Bar Helper
Stand-Up Club #1, Moscow (New Arbat)
09.2022 - 06.2023
- Supported bar and service teams during busy international events.
- Provided attentive and friendly service in a fast-paced entertainment venue.
- Developed multitasking, problem-solving, and guest-handling skills.
Waiter / Head Waiter
Macadamia Restaurant, Moscow
04.2021 - 06.2022
- Delivered high-quality service in a premium restaurant environment.
- Promoted to Head Waiter; supervised floor operations and coached junior staff.
- Handled VIP guests and resolved service issues with discretion.
Project Manager / Author / Copywriter
OOGWAY Comics
12.2020 - 09.2021
- Led the project from concept to launch, acting as author and project manager.
- Supervised a small team and coordinated public relations.
- Presented the project to partners and secured funding.
Education
Bachelor’s Degree - Economics, International Economic Relations & Foreign Economic Activity
People’s Friendship University of Russia (PFUR)
Moscow01.2024
High School Diploma -
Secondary Educational Institution №1 Of Gulistan City
Tajikistan, Sughd Region, Gulistan 04.2001 -
Skills
- Customer service & premium hospitality
- Multicultural teamwork & communication
- Staff recruitment, training & supervision
- Conflict resolution & problem-solving
- Safety awareness & emergency handling
- Time management & organization
- Sales techniques & upselling
- Professional appearance & grooming standards
- VIP guest service experience
- Event & table management
- Adaptability and flexibility
- Project & team leadership
Certification
Included in the list of Promising Youth of the Republic of Tajikistan (“Halva TJ”), Apr 2021
Timeline
Head of Operations & International Sales Manager
Mina Trade (UAE) · Yummy Stations (UAE) · Luminaire Restaurant (UAE)
06.2024 - 09.2025
Head Waiter / F&B Supervisor
Hyatt Regency Moscow Petrovsky Park
10.2023 - 04.2024
Internship - University Training Practice
Novas Energy Services
06.2023 - 09.2023
Waiter / Bar Helper
Stand-Up Club #1, Moscow (New Arbat)
09.2022 - 06.2023
Waiter / Head Waiter
Macadamia Restaurant, Moscow
04.2021 - 06.2022
Project Manager / Author / Copywriter
OOGWAY Comics
12.2020 - 09.2021
High School Diploma -
Secondary Educational Institution №1 Of Gulistan City
04.2001 -
Bachelor’s Degree - Economics, International Economic Relations & Foreign Economic Activity
People’s Friendship University of Russia (PFUR)
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