Navya Vadlakonda
Senior Process Executive
Summary
Experienced Senior Process Executive with over 3.5 years of experience. History of working in the information technology and services industry. Excellent reputation for resolving problems and improving Client satisfaction. Skilled in Business Operations, Data Analysis, Digital marketing,and Client relationship. Strong business development professional with a B.Com computers with BBA focused in Business Administration and Management, General from Roots International Business School.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Senior Process Executive - Data
Cognizant
Hyderabad
06.2019 - 06.2021
- Spearheaded organizational development efforts, incorporating macro-level business process enhancements.
- Led methodology development to outline basic process parameters for operations.
- Employed data modeling technologies to simulate business process alterations, ascertaining maximum ROI with minimal associated risk.
- Evaluated ongoing processes for possible enhancements and beneficial changes to best practices.
- Carried out in-depth needs assessments to determine document management requirements at department and individual user levels.
Process Executive
Cognizant Technology Solution
Hyderabad
02.2018 - 06.2019
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Investigated basic issues and escalated more complicated concerns.
- Collaborated with peers to measure ongoing process performance, enacting changes based on historical data.
- Prepared accurate documents for customer and business needs.
Education
B.COM(BBA) - Business Administration And Management
Roots International Business School
Hyderabad, Telangana, India 06.2014 - 06.2017
Skills
Data processing
undefinedSkills
- Creativity.
- Interpersonal Skills.
- Critical Thinking.
- Problem Solving.
- Public Speaking.
- Customer Service Skills.
- Teamwork Skills.
- Communication.
- Active Listening.
- Adaptability.
- Decision Making.
- Management.
- Leadership skills .
- Organization.
- Administrative skills .
Timeline
Senior Process Executive - Data
Cognizant
06.2019 - 06.2021
Process Executive
Cognizant Technology Solution
02.2018 - 06.2019
B.COM(BBA) - Business Administration And Management
Roots International Business School
06.2014 - 06.2017
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