Nawaf Mirza Al Balushi

Ajman

Summary

Accomplished professional with expertise in computers and IT, adept at utilising various software and digital platforms to enhance customer satisfaction management. Demonstrates strong analytical skills with a keen attention to detail, ensuring quality assurance and effective complaint resolution. Skilled in service quality monitoring, performance reporting, and analytics, leveraging CRM systems for comprehensive customer data analysis. Committed to delivering exceptional customer experience through effective communication and strategic problem-solving.

Overview

years of professional experience

Certification

Work history

Customer Quality & Satisfaction Manager

CHILL APP

Dubai, UAE

2025.09 - Current

Managed customer quality assurance and customer satisfaction initiatives across the platform.
Monitored customer feedback, reviews, and service performance to ensure high-quality standards.
Investigated customer complaints and coordinated with service providers to resolve issues effectively.
Utilized CRM systems to manage, track, and analyze customer data and satisfaction metrics.
Generated reports and insights from customer data to identify trends and drive continuous improvement.
Collaborated with operations and service providers to maintain service quality and customer satisfaction.
Ensured timely customer communication and follow-up to enhance overall customer experience.

Customer Service – 901

Dubai Police

DUBAI, Dubai

2024.06 - 2026.06

Attending customer calls and forwarding inquiries to various departments.
Assisting customers in solving relevant issues.

Customer Support & Service Provider Support

CHILL Car Service

2024.04 - 2024.07

Providing customer service and following up on orders.
Organizing and managing orders.
Enhanced customer satisfaction by providing timely and efficient service.
Handled high-pressure situations calmly, ensuring minimal disruption to services.
Collaborated seamlessly with colleagues, improving teamwork on projects.
Provided knowledgeable advice to customers, enhancing their experience.

Education

High School Diploma -

Fatimah Bint Mubarak

Ras Al Khaimah

Skills

Computers & IT: Proficient in using various software and digital platforms
Strong analytical skills with attention to detail and problem-solving abilities
Effective Communication: Skilled in presenting information to diverse audiences
Customer Satisfaction Management
Quality Assurance

Customer Experience (CX)
CRM Systems & Customer Data Analysis
Complaint Resolution
Service Quality Monitoring
Performance Reporting & Analytics