Nawar Eskef
Dubai
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Lead
Al Safadi Restaurant
10.2023 - Current
- Provide prompt and courteous assistance to customers across various communication channels, including phone, email, and chat, ensuring a seamless experience.
- Address customer inquiries e ectively, swiftly resolving issues, and adeptly escalating complex cases for proficient resolution.
- Demonstrate a profound understanding of products to comprehensively address customer concerns and furnish accurate information, fostering trust and confidence.
- Streamline order management, returns, and exchanges processes, ensuring swift and satisfactory resolution to enhance customer satisfaction.
Customer Service Representative
MTN Syria
02.2021 - 03.2023
- Provided unparalleled customer service to a diverse clientele through various communication channels, including phone, email, and chat, ensuring a seamless and satisfying experience
- Expertly addressed customer inquiries, swiftly resolved issues, and e ectively escalated complex cases to the appropriate departments, consistently achieving high levels of customer satisfaction
- Cultivated an in-depth understanding of MTN Syria's products and services, enabling the delivery of accurate information and tailored solutions to meet customer needs, fostering trust and loyalty
- Managed orders, returns, and exchanges with precision and proficiency, prioritizing customer satisfaction and maintaining meticulous attention to detail throughout the process.
Customer Service
Sport Master
03.2019 - 01.2021
- Developed customer service scorecards to measure customer service performance.
- Provided outstanding customer service.
- Developed a deep understanding of customer service principles and customer service best practices.
- Met customer service objectives by providing superior customer service.
- Evaluated customer service standards, policies and procedures to verify customer service goal achievement.
- Provided extraordinary customer service to clients.
Education
English Literature
Tishreen University
Lattakia, Syria 08.2022
Technical Diploma - Technical Institute of Business Administration
Tishreen University
Lattakia, Syria03.2017
Skills
- Order Management
- Status Updates
- Email Etiquette
- Call center experience
- Interpersonal communications
- Customer Relations
- Product Knowledge
Languages
Arabic
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Customer Service Lead
Al Safadi Restaurant
10.2023 - Current
Customer Service Representative
MTN Syria
02.2021 - 03.2023
Customer Service
Sport Master
03.2019 - 01.2021
English Literature
Tishreen University
Technical Diploma - Technical Institute of Business Administration
Tishreen University
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