NAWAR HACHEM
Supervisor
Dubai
Summary
Dedicated and highly motivated professional eager to take on significant responsibilities and leverage skills to create a global impact. Strong foundation in various areas, with excellent communication abilities and a proven track record in problem-solving. Adaptable, self-motivated, and thrives in collaborative team environments.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
6
6
Certifications
2
2
Languages
Work History
Operation’s Supervisor
TDRA (Telecommunications and Digital Government R)
Dubai
2022.12 - Current
- Transformed team members through targeted training programs, enhancing skills from the ground up
- Led onboarding initiatives for new hires to ensure effective integration
- Managed account operations to enhance KPIs.
- Produced daily, weekly, and monthly performance reports for strategic decision-making.
- Contributed to internal and external audits, ensuring adherence to quality standards.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
Customer Happiness Representative
TDRA (Telecommunications and Digital Government R)
Dubai
2022.02 - 2022.12
- Answer customers queries and process a large amount of incoming calls
- Consistently maintain the voice of the government authority in customer communications
- Identify and assess customers' needs to achieve satisfaction
Customer Happiness Representative
Inside Burj Al Arab
Dubai
2021.10 - 2022.02
- Worked on a booking system with full responsibility for being a good host and make sales
- Worked flexible hours across night, weekends and holidays shifts
Personal Assistant
Sadek GmbH
2020.02 - 2021.01
- Worked remotely from Lebanon and UAE while the main office was at Germany
- Assisting the customer effectively by solving customer disputes
Director of Public Relations
Cue Media
2018.11 - 2019.12
- Communicated with media weekly to build relationships and optimize press coverage
- Attracting, building and maintaining positive business relationships with current and potential clients
Content Creator
Cue Media
2018.11 - 2019.12
- Planning and preparing ideas from A to Z
- Generated stories to reflect current trends and news to pull audience into our brand
- Follow reactions and observations by the audience
Personal Assistant
Bidaya Project
2017.06 - 2018.10
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation
- Acting as a first point of contact
Event Planner
Hadaya Company
2016.02 - 2017.04
- Identifying clients' requirements and expectations for each event
- Brainstorming and implementing event concepts and themes
- Organizing suppliers staff and entertainment
Human Resources Coordinator
NOUR Foundation for Relief and Development
2014.01 - 2015.12
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters
- Supported HR functions with emphasis on record keeping, data entry and general HR tasks
Volunteers’ Coordinator
NOUR Foundation for Relief and Development
2013.01 - 2013.12
- Communication with volunteers to define their tasks, and coordinate their work, in all activities, events and projects of the foundation
- Supervising the implementation of projects and activities and the work of all participants in full
- Managed volunteer calendar and verified coverage of key roles during volunteer unavailability
Education
Bachelor - Political Science And Government
Damascus University
Damascus, Syria 2009.09 - 2015.01
Skills
Operations Management
Performance Monitoring
Quality Assurance
Communications
Creativity
Accomplishments
- Reduced abandoned calls by 10%.
- Consistently exceeded all KPIs.
- Achieved customer satisfaction ratings above 90%.
- Actively participated in TDRA’s internal and external audits (ISO, 7 Stars, IDCXS).
- TDRA’s Top Performer for 4 quarters.
- Inside Burj Al Arab’s Top Performer for 2 quarters.
Certification
Consumer Protection
Timeline
Operation’s Supervisor
TDRA (Telecommunications and Digital Government R)
2022.12 - Current
Customer Happiness Representative
TDRA (Telecommunications and Digital Government R)
2022.02 - 2022.12
Customer Happiness Representative
Inside Burj Al Arab
2021.10 - 2022.02
Personal Assistant
Sadek GmbH
2020.02 - 2021.01
Director of Public Relations
Cue Media
2018.11 - 2019.12
Content Creator
Cue Media
2018.11 - 2019.12
Personal Assistant
Bidaya Project
2017.06 - 2018.10
Event Planner
Hadaya Company
2016.02 - 2017.04
Human Resources Coordinator
NOUR Foundation for Relief and Development
2014.01 - 2015.12
Volunteers’ Coordinator
NOUR Foundation for Relief and Development
2013.01 - 2013.12
Bachelor - Political Science And Government
Damascus University
2009.09 - 2015.01