NAWAR SAATI
Dubai
Overview
20
20
years of professional experience
Work history
Office Manager
- Manage a clerical team:
- Supervise the secretaries work and resolve their problems if they have any
- Allocate specialist clerical and administrative tasks
- Set up monthly meetings with the clerical team to ensure that duties are completed on time and the required standards and procedures are correctly followed
- Provide the clerical team with updated procedures and working tools and monitoring their work
- Design, organize and implement office working tools
- Prepare presentations for the Board meetings and follow up on the actionable items' status
- Support all the NLT/board members
- Handle specific tasks related to department's heads and to their departments
- Circulate the relevant information to the company staff when required
- Handle staff logistics
- Interview candidates for clerical position and nominate the best for the Head of the Department
- Provide training to the junior employees (secretaries, Receptionist…etc.)
- Manage the staff induction
- Optimize, manage and delegate business travel procedure s
- Manage and organize office relocation initiatives
- Conceive the company branded items (calendars, notebooks...etc.).
Executive Assistant
- The VP-Head of Processing (HOD)/Department, Coordinated activities with senior members of external organizations
- Provided high quality administrative support to the Head of Processing and the department
- Responsible for maintaining official /confidential documentation
- Obtained and compiled information from both within the organization and externally on behalf of the Head of the Department
- Diary management, including the scheduling of appointments, meetings and conferences and business travel arrangements
- Prepared reports, presentations and produced minutes of meeting and circulates other relevant outputs from meetings
- Contributed to the organization conferences & Meetings for its important events internally and externally
- Established and maintained the company's general filing system
- Prepared the office internal memos and correspondence in both Arabic and English
- Handled the tickets' booking for the staff (more than 30 Employees) and prepared relevant purchase orders after obtaining approvals on quoted price for business trips & filling-up their Travel Requests (Online)
- Dealt with customers, clients, and representatives of various organizations
- Updated the company's contact database for marketing purposes
- Coordinated with the employees to keep them updated about the management new rules, memos, requests and meetings
- Account Management:
- Handled Qatar Banks
- Prepared, presented, and negotiated commercials
- Followed up on outstanding invoices and managed the outstanding receivables
- Managed issues and escalations, ensuring that problems are resolved swiftly
- Provided cover for planned absences of other members of the team, taking on additional account management and other responsibilities
- Built customers relationships
- Established and understood the customer needs
- Attended industry events in order to promote the company's' presence in the market
- Coordinated and followed up with the project teams regarding ongoing projects / SOWs for my specific clients/Banks/, ensuring that relevant status updates are communicated to the client/Banks/
- This includes the status of the POs, project delays, scheme enquiries and approvals
- Ensured that the clients /Banks are provided with accurate supporting materials related to invoices
- Followed up with the various Operational areas with regard to any new escalations or ongoing issues related to allocated clients/other clients
- Ensuring that issues are closed quickly, and the clients Banks are satisfied
- Manage Card Design & Plastic Ordering Process:
- Managed card design, plastic ordering process and handled clients' relations associated with cards
- Orders, worked with clients to resolve vendor related complaints (Produced monthly Report, monitor stock level and followed-up)
- Liaised with Ad agencies, Card Plastic vendors for Card design approval
- Ensured timely production and delivery of card plastics
- Ensured that a weekly internal meeting is done with the vendors to review the customers' issues
- Ensured that a daily discussion is done with the Head of the Department and all the urgent matters are escalated
- Received and resolved all queries raised by Third Party Banks regarding the cards issues within specified timeframes
- Coordinated with Ad agencies & card schemes for promotions within the timeframe specified.
Coordinator and Relationship Manager
Key Accounts Manager/Relationship Manager, Relationship Manager - Operation
Network International, Emirates NBD Group
Dubai
2007.02 - Current
- Portfolio Management - Business (Issuing & Processing Middle East, Be the one-point focal contact point for all banks allocated like ADCB, Deem Finance, MAF Finance, SAMBA, Invest Bank, Banque Misr, Bank of Sharjah, Warba Bank, Alkhaliji Bank, United Arab Bank, National bank of Fujairah…etc
- Work on the contract renewal for the clients allocated and successfully closed the contract renewal of our biggest client “ADCB.”
- Responsible for the overall successful account relationship as measured by retention, profitability growth, and customer satisfaction
- Day-to-day account relationships that include developing and sustaining a positive business environment conducive to growing the use of products and services and their associated revenue
- Responsible for transitioning and retention of new accounts
- Manage the profitability of the account and be a trusted partner supporting the relationships with company customers
- Identifies development potential in existing accounts by studying current business; meeting key customer personnel to identify and evaluate additional needs; analyzing opportunities and tailor business development plans accordingly
- Drive opportunities; account planning, Salesforce system management, presentations; explaining product and service enhancements and additions; introducing new products and services to existing clients
- Supporting clients' banks by looking at market strategies, deal requirements and financials; evaluating options; resolving internal priorities
- Increase revenues of the business unit by cross selling / up selling services to existing clients
- Project Management, coordinate requirements across the business, negotiating contracts, integrating contract requirements with business operations
- Co-ordinate the Statement of Works (SOW's) and ensuring quality responses
- Complete the SOW cycle by organizing meeting/ conference call, leading pricing negotiations and closing Statement of Works (SOW's)
- Contributes information to sales/ account management strategies by evaluating current product/service results; identifying needs to be filled; monitoring competitive products; analyzing and relaying customer reactions
- Develop retention strategies aimed at retaining existing customers
- Identify and recommend improvement initiatives both within the wider business enabling higher productivity and utilisation, resulting in a positive effect on overall profitability
- Provide the clients' feedback to Network's senior management for review and corrective measures
- Establish effective relationship with all internal Network Units to ensure best services delivery to clients
- Take bottom line for project deliveries ensuring product deliveries as committed and coordinating smooth handover of clients from sales to relationship
- Be aware of new products and compliance requirements of card schemes and relaying the information to both internal and external customers
- Organize monthly and quarterly management meetings with senior management of existing accounts to ensure that the overall relationship is in a healthy state and provide feedback to internal units based on the same
- Enhances organization reputation by accepting ownership for accomplishing new and different assignments; exploring opportunities to add value to job accomplishments
- Attended industry events in order to promote the company's presence in the market.
Relationship Manager
2009.01 - 2010.01
- Network International (ENBD Group) Best Performance, 2010, 2011, 2014, 2017, 2019 and 2020, Be the one-point focal contact point for all banks allocated (ADCB, FGB, NBF, EIB, DF, FH, ABQ, BOS, IB...etc)
- Conduct weekly/fortnightly visits with allocated banks / con calls with overseas banks to discuss Operational matters including all open production issues, and any other matters relating to NI which the client bank may have a concern such as IT, Projects and Business-related issues
- Prepare the client visit report and share it with the HOD after every visit or conference call made
- Prepare the credit note for any operational financial loss
- Ensure client feedback is shared with relevant units, if within operations, ensure resolution, if outside of operations, then remind, and escalate related to projects, business and finance is shared with respective team head
- Share the Quarterly operation performance analysis with all clients
- Discuss SLA Tracker with the bank's clients on every weekly/fortnightly visit, explain in case of discrepancies and obtain a confirmation on the agreement
- Discuss all the open issues pertinent to the clients and other items with the team daily/weekly
- Ensure all issues whether escalated or not escalated are recorded in the issue register
- Escalation / Internal Follow ups / Upcoming operational requirements for each client handled
- Where TATs are not adhered to, escalation to be made as appropriate to ensure issue is resolved to the Head of the department and Head of Operation immediately
- Ensure issues are getting closed, where these are pending confirmation from client banks
- Revisit existing SLA's for required changes or suggestion by clients
- Ensure client banks training needs and process understanding are met
- Remain accessible and display the required energy and passion to ensure excellent support to client banks
- Provide weekly / fortnightly update to COO on activities undertaken and discuss monthly on critical issues and on emergency based on the criticality
- Explore process improvement opportunities across client banks handled to streamline operations.
Executive Secretary / Administrator
Global Trade House
Dubai
2006.07 - 2007.01
- Ensured a friendly, helpful, and efficient attitude is maintained when dealing to enhance the professional image of the Company and provide a high quality of service
- Answered all the customers' queries
- Made bookings and reservations with hotels and airlines for the Head of the Department, Managing Directors, and staff and company guests
- Diary Management, coordinating internal and external meetings and conference calls
- Maintain calendars; arrange schedules for business trips and coordinates appointments
- Prepared business letters and correspondences
- Handled all incoming and outgoing documents, letters and other correspondences
- In-charge of receiving internal documentation and dispatching it to the customers and vice versa
- Kept and updated the company's general filing system
- Responsible for filing the Company's confidential documents in their proper and accurate file folder
- Performed all Typing works for the General Manager
- Performed and coordinated all administrative activities as assigned.
Interior Designer
A.A.A, EMAAR GROUP
Dubai
2004.03 - 2006.06
- Communicated & dealt with Clients & Suppliers in respect to interior designs they require
- Dealt with the problems that may arise
- Responsible for villas' decorations and internal designs
- Selected and prepared purchase requisitions for decorative and functional materials and accessories and ensure selections meet all requirements
- Arranged of furniture carpeting, fixtures, accessories, draperies, paint and wall coverings, art work, furniture, and related items
- Coordinated with workers painting walls, laying carpets, installing fixtures and draperies and arranging furniture and accessories in position
- Inspected quality of finished products
- Performed other related duties incidental to the work described herein.
Education
English Language -
Emirates
Office Proficiency - undefined
Development institute for Science and Computer
English Language - undefined
Development Institute for Science & Computer
Executive Secretarial Certificate Distinction - undefined
Development Institute for Science & Computer
Presentation skills (Meirco Training and Consulting) - undefined
2023
Excl Training (Spearhead Training - undefined
2022
Developing Effective Interpersonal & Communication Skills (Spearhead Training Center - undefined
2021
Advance Negotiation Skills (Spearhead Training Center - undefined
2021
Card Portability (Visa - undefined
2019
Operational Risk Management Course (Network International) - undefined
2018
Time Management Course (Emirates NBD Group - undefined
2018
Business Administration Course (Emirates NBD Group) - undefined
2017
Project Management Course - advanced level (Emirates NBD Group) Dubai, UAE - undefined
2017
Relationship Management Course (Emirates NBD Group) Dubai, UAE - undefined
2016
Coaching & Feedback Course (Emirates NBD Group) - undefined
2014
Project Management Course (Emirates NBD Group - undefined
2013
diploma - undefined
2008
Diploma - Business Administration
2004
MS - undefined
2003
Bachelor Degree of Journalism - undefined
Damascus University Damascus
2002
UAE - undefined
Abu Dhabi
1997
Skills
- Computers Skills: Internet Explorer & Microsoft office Word - Excel - PowerPoint- Outlook
- Analytical Skills, Ability to Work under Pressure, Decision Making & Problem-Solving Skills
- Leadership Skills
- Interpersonal & Communication Skills
- Time Management Skills
- Very Effective Organizational Skills
- Innovation and Creativity Skills
- Process Improvement Skills
- Relationship building Skills
- Ambition and motivation Skills
- Research Skills
- Awards:
Languages
English
Fluent
Arabic
Native
Timeline
Relationship Manager
2009.01 - 2010.01
Key Accounts Manager/Relationship Manager, Relationship Manager - Operation
Network International, Emirates NBD Group
2007.02 - Current
Executive Secretary / Administrator
Global Trade House
2006.07 - 2007.01
Interior Designer
A.A.A, EMAAR GROUP
2004.03 - 2006.06
Office Manager
Executive Assistant
Coordinator and Relationship Manager
English Language -
Emirates
Office Proficiency - undefined
Development institute for Science and Computer
English Language - undefined
Development Institute for Science & Computer
Executive Secretarial Certificate Distinction - undefined
Development Institute for Science & Computer
Presentation skills (Meirco Training and Consulting) - undefined
Excl Training (Spearhead Training - undefined
Developing Effective Interpersonal & Communication Skills (Spearhead Training Center - undefined
Advance Negotiation Skills (Spearhead Training Center - undefined
Card Portability (Visa - undefined
Operational Risk Management Course (Network International) - undefined
Time Management Course (Emirates NBD Group - undefined
Business Administration Course (Emirates NBD Group) - undefined
Project Management Course - advanced level (Emirates NBD Group) Dubai, UAE - undefined
Relationship Management Course (Emirates NBD Group) Dubai, UAE - undefined
Coaching & Feedback Course (Emirates NBD Group) - undefined
Project Management Course (Emirates NBD Group - undefined
diploma - undefined
Diploma - Business Administration
MS - undefined
Bachelor Degree of Journalism - undefined
Damascus University Damascus
UAE - undefined
Abu Dhabi