NAWAZ NOORANI
DUBAI UAE,971
Summary
Dedicated customer service management professional with extensive experience in fast-paced call centre environments. Led by example to provide first-class customer care. Motivated, mentored and incentivised teams to achieve productivity and performance targets. Resourceful management professional with background in customer service, budget optimisation and resource allocation. Identifies areas for improvement and recommends cost-reduction initiatives proactively. Proven success in meeting business objectives through well-coordinated workflows.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work history
Senior Customer Service Manager
DCB BANK
SILVASA GUJARAT, INDIA
11.2021 - 11.2022
- Implemented personal development programs to enhance staff capabilities and satisfaction.
- Controlled resources and utilized assets to achieve service and sales targets.
- Collected and verified employee timesheets and reported data to payroll.
- Communicated courteously with customers by telephone and email.
- Allocated customer service resources to adequately staff shifts in alignment with approved budget.
- Advised management of customer service trends, creating proactive strategies to maintain best practices.
- Documented department data and compiled accurate reports.
- Responsible for client relationship management and to delight the valuable clients by providing them world class banking experience.
- Responsible for foreign trade transaction of the branch which includes Inward/Outward Remittance, LC/BG Issuance, Inward outward bill settlement etc
- Responsible for achieving all sales and cross sales targets which includes CASA, Deposits, MF/SIP, EEG, CC/OD, LAP/LAS, BL/PL Demat/Trading Account EDC/POS Credit cards, Auto loan, GI etc
Key Account Manager Deputy Manager
INDUSIND BANK LTD
VAPI GUJARAT, INDIA
03.2021 - 10.2021
- Formulated and implemented successful account strategies to drive continuous improvement, profitability and growth.
- Launched digital marketing campaign and virtual engagement initiatives to increase product uptake across key accounts.
- Distilled market data and trends to produce detailed reports.
- Employed exceptional rapport-building skills to nurture key relationships.
- Communicated new products and services to drive customer interest and boost sales.
- Assessed and interpreted market information to anticipate and respond to trends.
Assistant Manager Corporate Salary Group
AXIS BANK LTD
SILVASA GUJARAT, INDIA
12.2014 - 02.2021
- Nurtured positive customer relationships, enhancing membership loyalty and driving client retention.
- Implemented personal development programs to enhance staff capabilities and satisfaction.
- Controlled resources and utilized assets to achieve service and sales targets.
- Collected and verified employee timesheets and reported data to payroll.
- Communicated courteously with customers by telephone and email.
- Allocated customer service resources to adequately staff shifts in alignment with approved budget.
- Advised management of customer service trends, creating proactive strategies to maintain best practices.
- Documented department data and compiled accurate reports.
- Responsible for client relationship management and to delight the valuable clients by providing them world class banking experience.
- Responsible for foreign trade transaction of the branch which includes Inward/Outward Remittance, LC/BG Issuance, Inward outward bill settlement etc
- Responsible for achieving all sales and cross sales targets which includes CASA, Deposits, MF/SIP, EEG, CC/OD, LAP/LAS, BL/PL Demat/Trading Account EDC/POS Credit cards, Auto loan, GI etc
Education
Bachelor of Computer Application - Languages Coding
Saurastra University
Junagadh India 04.2011 - 04.2014
Skills
- MS Office expert
- Training and development
- Effective problem solver
Languages
English
Fluent
Affiliations
- Society of Human Resource Management
Timeline
Senior Customer Service Manager
DCB BANK
11.2021 - 11.2022
Key Account Manager Deputy Manager
INDUSIND BANK LTD
03.2021 - 10.2021
Assistant Manager Corporate Salary Group
AXIS BANK LTD
12.2014 - 02.2021
Bachelor of Computer Application - Languages Coding
Saurastra University
04.2011 - 04.2014
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