Nawfal Nazeer
Dubai
Summary
Dynamic leader with proven success in operations management and customer service, notably at Emirates National Oil Company. Excelled in staff development and problem-solving, enhancing team performance and customer satisfaction. Achieved consistent sales growth through effective strategy and interpersonal skills. Demonstrated excellence in safety compliance and decision-making, driving workplace efficiency and safety.
Overview
11
11
years of professional experience
4
4
Certification
1
1
Light vehicle Driving
Work History
Shift Manager
Emirates National Oil Company
04.2019 - Current
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Promoted a positive work environment through open communication and constructive feedback.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Kept employees operating productively and working on task to meet business and customer needs.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
Area Sales Executive
Aero Club Woodland
08.2016 - 08.2018
- Prepared sales presentations for clients showing success and credibility of products.
- Calculated sales commission for sales team of Number representatives.
- Managed key accounts, ensuring high levels of service quality and fostering long-term relationships.
- Achieved consistent sales growth by setting ambitious targets and devising action plans to reach them.
- Organized promotional events that showcased company products and captured the attention of target audiences, driving brand awareness.
- Increased territory sales by implementing effective sales strategies and building strong customer relationships.
- Monitored sales team performance, analyzed sales data, and reported information to area managers.
- Provided regular sales forecasts and activity reports to keep leadership informed of progress toward goals, enabling quick adjustments as needed.
Junior Sales Executive
Vkc Group
11.2013 - 07.2016
- Delivered exceptional customer service by addressing client inquiries promptly and professionally, ensuring a positive experience with the company at every touchpoint.
- Contributed to overall team success by sharing best practices, collaborating on joint projects, and offering guidance to new hires when needed.
- Provided valuable insights on customer needs and preferences during product development phases, contributing to more tailored offerings that better aligned with target market demands.
- Utilized CRM tools effectively to manage client information efficiently, enabling quick access to relevant data during meetings or calls for improved productivity levels in daily tasks.
- Increased customer retention rates by providing exceptional after-sales support, including regular check-ins to discuss product performance and address any questions or concerns promptly.
Education
Bachelor Of Science - Multimedia & Animation
Manonmanian Sundarnar University
Chennai 09.2012
High School - Computer Science
Vkp High School
Colachel05.2009
Skills
- Staff development
- Schedule oversight
- Handling customer complaints
- Customer service focus
- Workplace safety
- Decision-making
- Safety compliance
- Operations management
- Interpersonal skills
- Staff motivation
- Inventory control
- Payment processing
- Quality assurance
- Opening and closing procedures
- Shift checklists
- Shift leadership
- Policy administration
- Customer service
- Problem-solving abilities
Certification
Certifications on
Initial fire responder
Safety Leadership
Emergency Coordinator
Fire warden
First Aid
Person in charge by Dubai municipality
Additional Information
Kindly review my CV
Languages
En
Upper intermediate (B2)
Tamil
Advanced (C1)
Timeline
Shift Manager
Emirates National Oil Company
04.2019 - Current
Area Sales Executive
Aero Club Woodland
08.2016 - 08.2018
Junior Sales Executive
Vkc Group
11.2013 - 07.2016
Bachelor Of Science - Multimedia & Animation
Manonmanian Sundarnar University
High School - Computer Science
Vkp High School
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