NAWRESS AYARI
Dubai,United Arab Emirates
Summary
Proactive, goal-oriented professional demonstrating exceptional time management and problem-solving capabilities. Recognized for reliability and adaptability, showcasing rapid ability to learn and implement new skills. Dedicated to utilizing these strengths to enhance team success and foster organizational growth.
Overview
8
8
years of professional experience
2017
2017
years of post-secondary education
Work history
Customer support specialist
Dubai Residential
Dubai, UAE
2025.04 - Current
- Served as primary contact for tenants, landlords, and stakeholders, ensuring exceptional customer service.
- Coordinated maintenance tasks by logging service requests and liaising with contractors and property managers.
- Managed lease renewal processes, including notices, negotiations, contract updates, and compliance with regulations.
- Facilitated leasing operations through tenant inquiries, scheduling viewings, and preparing documentation.
- Oversaw high-volume email and CRM communications, ensuring professional correspondence and accurate records.
- Collaborated with Property Management teams to address tenancy issues and manage move-in/move-out processes.
- Assisted with financial matters, including rent payments, service charges, and invoice coordination.
- Maintained comprehensive tenant records and logs while ensuring data confidentiality and compliance.
Team Leader
UKR GENERAL TRADING LLC
Dubai
2022.05 - 2025.02
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Sales Advisor
UKR GENERAL TRADING LLC
Dubai
2022.05 - 2025.02
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
Sales Advisor
DIGITAL FUTURE
Dubai
2021.01 - 2022.05
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Responded to in-person and telephone requests for information about company offerings.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Customer Service Representative
BEST CONTACT
TUNISIA
2018.01 - 2020.01
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
DIPLOMA - ACCOUNTING ASSISTANCE, ACCOUNTING
IFCT
TUNISIASkills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
- Staff Training
- Work Planning and Prioritization
- Coaching and Mentoring
- Performance Improvement
- Documentation And Reporting
Websites
Languages
Arabic
Proficient (C2)
French
Proficient (C2)
English
Proficient (C2)
Timeline
Customer support specialist
Dubai Residential
2025.04 - Current
Team Leader
UKR GENERAL TRADING LLC
2022.05 - 2025.02
Sales Advisor
UKR GENERAL TRADING LLC
2022.05 - 2025.02
Sales Advisor
DIGITAL FUTURE
2021.01 - 2022.05
Customer Service Representative
BEST CONTACT
2018.01 - 2020.01
DIPLOMA - ACCOUNTING ASSISTANCE, ACCOUNTING
IFCT