Microsoft Office
Nayana Tamang
Customer Service
Sharjah
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Boosting sales and customer loyalty.
Overview
2
2
years of professional experience
3
3
Languages
Work History
Retail Sales Associate
The Body Shop
11.2021 - Current
- Help customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Stocked merchandise, clearly labeling items and arranging according to size or color.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Drive sales though engagement of customers, suggestive selling and sharing product knowledge.
- Provide outstanding customer service.
- Alert management of potential security issues.
- Assist with inventory, including receiving and stocking merchandise.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used POS system to process sales, returns and gift card activations.
- Handling cash also during opening and closing of store.
- Store banking.
Front Office Associate
The Leela palace, Bengaluru
Bengaluru
07.2019 - 03.2020
- Welcomed Guests and gave correct information about the hotel rates and amenities.
- Performed check-in an check-outs.
- Managed online and phone reservations.
- Responded to guests' complaints in a timely and professional manner.
- Upsold additional services and facilities whenever appropriate.
- Looked after guests' needs and frequent communications and other departments.
- Maintained updated records of booking and payments.
- Sorted and distributed incoming mail and prepared outgoing mail.
- Planned and booked travel arrangements and venues for company events.
- Answered calls to take messages or redirect calls to appropriate colleagues.
Business Center Representative
The Leela palace, Bengaluru
Bengaluru
11.2019 - 02.2020
- Answered phone calls to handle customer concerns and complaints.
- Booked business meeting rooms.
- Exceptional customer service skills, including the ability to remain flexible and calm in high pressure or continually changing situations.
- Solid organizational skills, including the ability to prioritize and multi task in a demanding environment.
- Ability to operate basic office equipment.
- Ability to build and maintain strong working relationship.
- Took ownership and uses initiative.
- Provide high level of secretarial service.
- Electronic correspondence.
- Handling cash.
Trainee
ITC Windsor, Bengaluru
Bengaluru
11.2018 - 04.2019
- Attended training courses to build understanding of processes, techniques and industry.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Shadowed senior team members to learn all related jobs and tasks.
- Troubleshot minor issues with office tools and equipment, escalating more serious problems to supervisor.
Education
Associate of Arts - Humanities
Campion International School
India 04.2001 -
Bachelor in Hospitality Management
Inspiria Knowledge Campus
India 04.2001 -
Skills
Software skills
Software
Microsoft excel
Timeline
Retail Sales Associate
The Body Shop
11.2021 - Current
Business Center Representative
The Leela palace, Bengaluru
11.2019 - 02.2020
Front Office Associate
The Leela palace, Bengaluru
07.2019 - 03.2020
Trainee
ITC Windsor, Bengaluru
11.2018 - 04.2019
Associate of Arts - Humanities
Campion International School
04.2001 -
Bachelor in Hospitality Management
Inspiria Knowledge Campus
04.2001 -