Nayef El Haj Hassan
Customer Services
Summary
Analytical CUSTOMER SERVICES with keen eye for metrics. Skilled in developing and implementing customer service policies and procedures. Approachable leader with collaborative input around team members. Successful Customer Service Director with extensive experience in managing operational customer service teams. Proficient with working knowledge of customer service software, databases and tools. Strong leader committed to motivating team members to deliver better results.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
27
27
years of professional experience
19
19
years of post-secondary education
Work History
Marketing Manager
ALTALLAH ALHAMRA IT SOLUTIONS
DUBAI
01.2022 - Current
- WORK TIME JAN2022-TILL NOW
- Utilized market trends and target audience statistics to effectively and appropriately market products.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Produced strong revenue numbers and continued promotional success with continued coaching of sales and marketing teams.
- Analyzed sales and marketing data for improved strategies.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Facilitated business by implementing practical networking techniques.
- Prepared sales presentations for clients showing success and credibility of products.
- Implemented systems and procedures to increase sales.
Customer Service Representative
EMIRATES GROUP DNATA
DUBAU
01.2004 - 11.2021
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Tracked customer service cases and updated service software with customer information.
- Processed customer service orders promptly to increase customer satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
- Work with Immigration deportation section , clear all documents contact Ambassies and consulates to update them about there local passengers .
- Work at baggage services sections . work ar arrival department welcoming passengers and assist them to clear there luggage's and guide them to customs to clear and enter the country
Assistant Manager
DAS GLOBAL GENERAL TRADING L.L.C. FZC
FUJAIRAH
05.2002 - 07.2003
- WORK TIME MAY2002-JUL2003
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Public Relations Officer and Sales Manager
Private \Department H.E. Sheikh Mohammed Bin Khalid Al Nahyan
Abu Dhabi
10.1998 - 11.1999
- WORK TIME OCT1998-NOV1999
- Communicated with media weekly to build relationships and optimize press coverage.
- Developed campaigns to increase public awareness of company and engage customers.
- Gathered information on customer opinions and adjusted plans to capitalize on current trends.
- Forged strong media relationships to further public relations goals.
Sales Manager's Assistant
KHALIDIA INTERNATIONAL GROUP OF COMPANIES
ABU DHABI
05.1997 - 12.1997
- WORK TIME MAY1997-DEC1997
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Managed filing system, entered data and completed other clerical tasks.
Puplic Relations Officer
AL SHOUMOUKH TRADING EST
ABU DHABI
07.1996 - 12.1996
- WORK TIME JUL1996-DEC1996
- Forged strong media relationships to further public relations goals.
- Communicated with media weekly to build relationships and optimize press coverage.
- Gathered information on customer opinions and adjusted plans to capitalize on current trends.
- Developed campaigns to increase public awareness of company and engage customers.
Education
TRAINING COURSE - CUSTOMER SERVICES AND AIRLINE INDUSTRY DUBAI AIRPO
EMIRATES AVIATION COLLEGE
DUBAI U.A.E 03.2010 - 03.2010
TRAINING COURSE - AIRLINE BAGGAGE CARE
EMIRATES AVIATION COLLEGE
DUBAI U.A.E 07.2006 - 07.2006
TRAINING COURSE - AIRSIDE LOAD MANAGMENT DISTANCE LEARNING PROGRAMME
EMIRATES AVIATION COLLEGE
DUBAI U.A.E 10.2005 - 10.2005
TRAINING COURSE - BAGGAGE SERVICES SKILLS
EMIRATES AVIATION COLLEGE
DUBAI U.A.E. 09.2004 - 09.2004
TRAINING COURSE - DANGEROUS GOODS FOR PASSENGER HANDELING
EMIRATES AVIATION COLLEGE
DUBAI U.A.E 02.2004 - 10.2018
ENGLISH LANGUAGES ELS CENTER - Computer And Information Sciences
CASE WESTERN RESERVE UNIVERSITY
OHIO U.S.A 01.1999 - 12.2000
DIPLOMA - COMPUTER INFORMATION SYSTEM
CAYAHOGA COMMUNITY COLLEGE
OHIO U.S.A 06.1999 - 12.2000
ENGLISH LITRUTURE - English Language And Literature
AMERICAN LANGUAGE ACADEMY
ABU DHABI 06.1998 - 12.1998
High School Diploma -
ABU DHABI INTERNATIONAL SCHOOL
ABU DHABI 10.1995 - 07.1996
Skills
Self-Motivated
undefinedAWARDS
I HAVE EARNED SO MANY AWARDS FROM MY WORK FOR MY HARD WORK , ACHIEVED, HONORED AND COMPLETED WORK IN SHORT TIME . ITS BEEN HONORED TO ME BY H.H. SHIEKH AHMED SAEED AL MAKTOOM . I HAD ALSO RECIEVED FROM H R VICE PRESIDENT EMIRATES GROUP , AND DNATA VICE PRESIDENT , AND ALSO HAVE BEEN HONORED BY DUBAI CIVIL AVIATION FOR MY LEADERSHIP IN ALL AREA IN OPERATION .
Timeline
Marketing Manager
ALTALLAH ALHAMRA IT SOLUTIONS
01.2022 - Current
TRAINING COURSE - CUSTOMER SERVICES AND AIRLINE INDUSTRY DUBAI AIRPO
EMIRATES AVIATION COLLEGE
03.2010 - 03.2010
TRAINING COURSE - AIRLINE BAGGAGE CARE
EMIRATES AVIATION COLLEGE
07.2006 - 07.2006
TRAINING COURSE - AIRSIDE LOAD MANAGMENT DISTANCE LEARNING PROGRAMME
EMIRATES AVIATION COLLEGE
10.2005 - 10.2005
TRAINING COURSE - BAGGAGE SERVICES SKILLS
EMIRATES AVIATION COLLEGE
09.2004 - 09.2004
TRAINING COURSE - DANGEROUS GOODS FOR PASSENGER HANDELING
EMIRATES AVIATION COLLEGE
02.2004 - 10.2018
Customer Service Representative
EMIRATES GROUP DNATA
01.2004 - 11.2021
Assistant Manager
DAS GLOBAL GENERAL TRADING L.L.C. FZC
05.2002 - 07.2003
DIPLOMA - COMPUTER INFORMATION SYSTEM
CAYAHOGA COMMUNITY COLLEGE
06.1999 - 12.2000
ENGLISH LANGUAGES ELS CENTER - Computer And Information Sciences
CASE WESTERN RESERVE UNIVERSITY
01.1999 - 12.2000
Public Relations Officer and Sales Manager
Private \Department H.E. Sheikh Mohammed Bin Khalid Al Nahyan
10.1998 - 11.1999
ENGLISH LITRUTURE - English Language And Literature
AMERICAN LANGUAGE ACADEMY
06.1998 - 12.1998
Sales Manager's Assistant
KHALIDIA INTERNATIONAL GROUP OF COMPANIES
05.1997 - 12.1997
Puplic Relations Officer
AL SHOUMOUKH TRADING EST
07.1996 - 12.1996
High School Diploma -
ABU DHABI INTERNATIONAL SCHOOL
10.1995 - 07.1996
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