NAZAL SHAMEEM
Sharjah
Summary
Experienced IT Administrator with a proven track record in managing, maintaining, and securing IT infrastructure to ensure seamless operations. Skilled in network administration, system upgrades, troubleshooting, and implementing efficient IT solutions to support organizational goals. Expertise includes configuring and maintaining servers, managing user access, and ensuring data integrity and cybersecurity compliance. Adept at identifying system vulnerabilities and implementing proactive measures to mitigate risks. Strong communication and problem-solving skills enable collaboration with cross-functional teams to deliver exceptional technical support and optimize IT performance. Dedicated to staying abreast of emerging technologies to drive innovation and operational excellence.
Overview
3
3
years of professional experience
Work History
Systems Administrator
Invest Bank P.S.C
11.2022 - Current
- Primarily involved in handling IT-Support Desk of the bank
- Skilled in analyzing incidents and providing quick solutions to minimize disruptions.
- Well-versed in adhering to IT policies, standards, and audit/finance regulations.
- Resolved escalated help desk tickets promptly, providing high-quality support to end users experiencing technical issues.
- Assisted in the onboarding process of new employees by setting up workstations, provisioning accounts, and providing initial IT training as necessary.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Manage Internal IT-Support System of the bank by Fixing Software/Hardware related issues raised by the user in the Support Desk
- Tested software remotely and onsite for server sets to maintain operational readiness.
- Fixed Existing Support desk SLA issues by remapping the Support Desk, making it user friendly for the users to raise the complaints and issues
- Spearheaded inventory control measures to replenish and maintain IT equipment.
- Enhanced system security with regular patch updates and vulnerability assessments.
- Conducted regular audits of user accounts and access permissions, maintaining compliance with regulatory standards and organizational policies.
- Implemented backup solutions, ensuring data integrity and availability in the event of a disaster or system failure.
- Maintained detailed documentation of network configurations, protocols, and procedures for efficient troubleshooting and information sharing among colleagues.
- Collaborated with IT team members to develop comprehensive disaster recovery plans, enhancing business continuity efforts.
- Played a major role in the Technical transformation of the bank to the Cloud Corporate Banking Experience
- Managed vendor relationships effectively to ensure timely delivery of hardware/software products while staying within budget constraints.
- Supported remote workforce needs by configuring secure VPN connections enabling them to access critical resources from any location.
- Examine existing systems, identifying flaws and creating solutions to improve service uptime and time-to-resolve through monitoring and automated remediation
- Ensured optimal server uptime, monitoring system health and performing routine maintenance.
- Improved system performance by implementing server upgrades and hardware replacements.
- Proactively identified areas for improvement in the IT infrastructure, recommending appropriate technology solutions to boost productivity and performance levels.
- Reduced downtime during migrations by conducting thorough planning and testing processes.
- Led large-scale infrastructure projects to successful completion, coordinating resources across departments for seamless integration into existing systems environments.
- Strengthened IT infrastructure with integration of cutting-edge technologies and solutions.
Software Engineer
RM Education Solutions India (UK) Pvt Ltd
11.2021 - 11.2022
- Primarily involved in handling websites for Department for Education for UK (DfE)
- Create scalable software platforms, applications, and efficient networking solutions that are unit tested, code reviewed, and checked regularly for continuous integration
- Plan and execute full Software Development Life Cycles (SDLC) for each assigned project, adhering to company standards and expectations
- Address and fix complex bugs in software solution
Education
Bachelor of Technology (B. Tech) - Computer Science
IES College of Engineering
01.2021
Higher Secondary Education -
Noble Public School
01.2017
High School Education -
Velammal Vidhyashram
01.2015
Skills
- Microsoft Office Suite
- ITSM Tools
- Technical support
- Incident management
- Email administration
- ITIL processes
- IT procedure development
- User access management
Visa Status
EMPLOYMENT VISA, INVEST BANK PSC, Sharjah
Timeline
Systems Administrator
Invest Bank P.S.C
11.2022 - Current
Software Engineer
RM Education Solutions India (UK) Pvt Ltd
11.2021 - 11.2022
Higher Secondary Education -
Noble Public School
High School Education -
Velammal Vidhyashram
Bachelor of Technology (B. Tech) - Computer Science
IES College of Engineering
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