Nazarii Andriiovych

• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
• Delivered business strategy to drive revenue and operational efficiencies.
• Monitored operations to assess and highlight results.
• Managed high-performing teams to deliver quality customer service and stable profits.
• Scheduled regular team meetings to discuss business updates, issues and recommendations.
• Implemented effective customer service procedures to encourage positive feedback.
• Monitored and evaluated teams, identifying and targeting opportunities for improvement.
• Allocated resources to teams and projects based on need, performance and availability.
• Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.

• Pre-opening

• Provided guests with an exceptional high-end experience and quality service

• Coordinated maintenance and cleaning work to keep facility in good condition.
• Followed company standards for service and facility quality to improve repeat customer rates.

• Adapted to changing event dynamics, addressing challenges with quick and effective solutions.
• Maintained relationships with regular customers, providing exceptional customer service.
• Customised personal service plans based on client means and interests.
• Accompanied clients to social events, dinners and private occasions.
• Identified entertainment market trends and devised special promotions and events.
• Managed event timelines and schedules to maintain well-paced, dynamic experience.

• Adapted to changing event dynamics, addressing challenges with quick and effective solutions.
• Accompanied clients to social events, dinners and private occasions.
• Identified entertainment market trends and devised special promotions and events.
• Managed event timelines and schedules to maintain well-paced, dynamic experience.
• Maintained relationships with regular customers, providing exceptional customer service.
• Escorted clients to special events and offered enjoyable companionship.

• Memorised complete menu and offered guests knowledgeable suggestions.
• Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.
• Delegated server tasks and coordinated workflows to support efficiency during high-volume shifts.
• Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
• Oversaw staff schedules according to strengths to build productive teams for each shift.
• Handled customer complaints and restored satisfaction through tactful communication and swift resolution.