Nazerke Imanzhanova
Almaty,Kazakhstan
Summary
Multi-talented Waitress knowledgeable about food safety operations, best practices and compliance requirements. Able to easily work with small groups and large parties alike. Looking to take on demanding role with room for advancement.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
waitress
rixos hotel
dubai, UAE
01.2023 - 02.2024
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Memorised complete menu and offered guests knowledgeable suggestions.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
Waitress assistant
hotel kazakhstan
Almaty, KAZAKHSTAN
02.2022 - 01.2023
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Increased average customer satisfaction rate by 100% through identifying and implementing strategies to improve customer experience.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
call center agent
Kazakh telekom
Almaty, kazakhstan
07.2019 - 12.2020
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Increased revenue by upselling and recommending products.
- Wrote reports outlining project progress and results.
- Analysed data and information to identify issues and create tailored solutions.
Education
Diploma - hairdressing and decorative cosmetics
Symbat academy
Kazakhstan Almaty 09.2017 - 02.2021
Skills
- Strong communication
- Outstanding customer service
- Effective customer upselling
- Guest needs anticipation
Languages
English
Elementary
Russian
Intermediate
Kazakh
Intermediate
Timeline
waitress
rixos hotel
01.2023 - 02.2024
Waitress assistant
hotel kazakhstan
02.2022 - 01.2023
call center agent
Kazakh telekom
07.2019 - 12.2020
Diploma - hairdressing and decorative cosmetics
Symbat academy
09.2017 - 02.2021
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