NAZIA HASSAN
Dubai
Summary
Accomplished Business Development professional with 10+ years of progressive experience across government and private sectors. Combines commercial strategy with strong cybersecurity awareness, including risk assessment, security-focused stakeholder engagement, and data governance. Expert in sales forecasting, CRM management, and Power BI reporting to drive strategic decision-making. Recognized for delivering results, optimizing workflows. Skilled in building client relationships, leading cross-functional teams, and driving business transformation through actionable insights.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Cyber Security Analyst
Aikon Application - USA
Remote
01.2025 - 02.2026
- Developed and implemented incident response plans to mitigate cybersecurity threats effectively.
- Analyzed security incidents to determine root causes and recommend process improvements for future prevention.
- Monitored network traffic for suspicious activity, ensuring timely detection of potential breaches.
- Prepared detailed reports on security assessments, outlining findings and actionable recommendations for stakeholders.
- Collaborated with IT teams to integrate security measures into the development and deployment of new applications.
- Reduced risk of cyber attacks by conducting regular vulnerability assessments and penetration testing.
Senior Business Consultant
Dubai Immigration-Al Tawkeel
Dubai
07.2024 - 12.2024
- Company Overview: Government Services
- Enhanced immigration service operations by optimizing team workflows, reducing service delays by 25%.
- Mentored junior consultants on client engagement and technical communication, improving service quality scores by 30%.
- Resolved over 95% of complex technical service requests within SLA timelines through efficient issue handling.
- Built strategic relationships with stakeholders and public channels, contributing to increased service outreach and brand credibility.
- Collaborated with internal departments to streamline service offerings and improve customer satisfaction.
- Government Services
Personal & Executive Assistant
Al Haditha Steels
Ajman
05.2022 - 06.2024
- Oversaw and digitized the company's long-term planning records, ensuring 100% data accuracy and improved accessibility, supporting strategic audits and compliance.
- Coordinated and scheduled 30+ executive and departmental meetings, including agenda creation, minutes documentation, and follow-ups to drive project progress.
- Managed and secured both physical and digital correspondence, adhering to confidentiality protocols and reducing information handling.
- Initiated workflow improvements across administrative functions, resulting in increase in internal communication efficiency.
- Fostered a positive and collaborative office environment, improving interdepartmental engagement and reducing administrative delays.
- Proactively took ownership of administrative responsibilities beyond core scope, accelerating task turnaround time and improving leadership satisfaction scores.
- Coordinated executive schedules and managed appointments to optimise time management and efficiency.
- Facilitated communication between departments to enhance collaboration and streamline workflows.
- Organised travel arrangements and itineraries for executives to ensure smooth business operations.
- Assisted in the preparation of reports and presentations for senior management meetings to support decision-making.
- Supported onboarding and training of new staff to ensure seamless integration into the team.
- Scheduled appointments accurately; avoided scheduling conflicts effectively.
- Organised high-level meetings with meticulous attention to detail.
- With excellent multitasking abilities, managed numerous administrative duties simultaneously without compromising quality.
- Ensured confidentiality of sensitive information, maintaining professionalism at all times.
- Coordinated events by managing budget, logistics and event support.
- Wrote business correspondence and technical letters.
- Drafted contracts and purchase orders for team.
Face of Pakistan Pavilion
Expo 2020 Dubai
Dubai
10.2021 - 03.2022
- Crowned as 'Face of Pakistan Pavilion' at Expo 2020 Dubai to represent my country on an International forum.
- Coordinated well-organized meet and greet activities (including First Lady of UAE & Pakistan).
Executive Sales Assistant (MIS Reporting Analyst)
Etisalat
Dubai
03.2010 - 04.2020
- Integrated cross-functional data from CRM, ERP, spreadsheets, and databases to support strategic reporting, improving reporting efficiency by 35%.
- Led end-to-end data transformation and statistical analysis, enabling leadership to make insight-driven decisions that contributed to a 12% YoY revenue increase.
- Developed custom MIS report templates used across sales, finance, and operations departments, enhancing report clarity and accelerating decision cycles by 25%.
- Deployed real-time dashboards to track sales, operational KPIs, and revenue pipelines, reducing time-to-insight by 40%.
- Automated scheduled reporting and trigger-based alerts, eliminating manual dependencies and saving 40+ man-hours per month.
- Oversaw KPI performance tracking and benchmarking across regional units, identifying gaps and influencing improvements that increased target achievement.
- Enabled system integrations across CRM (Salesforce, Microsoft Dynamics 365, Zoho), ERP, and supply chain platforms, increasing data accuracy and inter-department collaboration.
- Standardized contract and procurement documentation, which accelerated vendor onboarding and ensured policy compliance.
- Designed and implemented a client-focused business development model, contributing to 18% growth in upsell revenue and a 25% improvement in client retention.
- Maintained and optimized bespoke CRM systems, ensuring 99% data integrity and forecasting client behavior to support strategic decision-making.
Education
Bachelor of Science - Information Technology
Preston University
Ajman08.2009
Diploma of Higher Education - Software Engineering
MidKent College
Sharjah01.2005
Skills
Power BI
Cybersecurity
Business Development
Client Relationship Management
MIS Reporting Systems
Procurement
Contract Drafting
RFP/RFI Documentation
CSS
PHP
Cross-functional Team Collaboration
Stakeholder Engagement
Workflow/Process Optimization
Incident response
Network security
Risk assessment
Certification
- Certified Information Systems Security Professional
- Certified Internet Web Professional
- Certified Software Development Professional
- Certified Power Bi Professional
- Computer Systems & Networking
- Object Oriented Programming
- Database Management Systems
- Data Analysis & Database Design
- Internet Technologies
Languages
English
Proficient
C2
Urdu
Proficient
C2
Arabic
Intermediate
B1
Hindi
Advanced
C1
Accomplishments
- Developed a fully fledged Software "Etisalat Complaint Management System" for all the departments across UAE
Personal Information
Visa Status
- Father's Sponsership valid till 8/27
- Golden Visa (in-process)
Timeline
Cyber Security Analyst
Aikon Application - USA
01.2025 - 02.2026
Senior Business Consultant
Dubai Immigration-Al Tawkeel
07.2024 - 12.2024
Personal & Executive Assistant
Al Haditha Steels
05.2022 - 06.2024
Face of Pakistan Pavilion
Expo 2020 Dubai
10.2021 - 03.2022
Executive Sales Assistant (MIS Reporting Analyst)
Etisalat
03.2010 - 04.2020
Bachelor of Science - Information Technology
Preston University
Diploma of Higher Education - Software Engineering
MidKent College