Naznin Haneef
Dubai
Summary
Seeking for a challenging role in any management position where my skills and knowledge can be contributed and utilized towards working for the growth of the company in the most effective manner.
Passionate in Administration, Management, HR, and in Operations. Positive attitude towards any work and dedicated to it. Ability to understand and act accordingly. Willingness to accept responsibilities. I am self motivated, enthusiastic and communicative. Quick learner having PC operating skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Accountant
Bhagyalaxshmi Nursing College
- Handled day-to-day accounting processes to drive financial accuracy.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Streamlined month-end closing processes, resulting in reduced time spent on financial reporting tasks.
- Managed cash flow effectively, ensuring all company liabilities were met in a timely manner and surplus funds were invested wisely.
IELTS coach cum PRO
Manjoorans Academy for Study abroad and IELTS coaching
- Collaborated with other coaches to create and execute game plans.
- Utilized positive communication to encourage team and promote integrity and respect.
- Boosted player confidence through personalized training sessions and continuous feedback.
- Enhanced team performance by developing and implementing effective coaching strategies.
- Analyzed and evaluated team performance metrics to identify areas of improvement.
- Conducted regular progress assessments to track student improvement and adjust teaching strategies accordingly.
- Guided students through effective test-taking strategies, improving time management skills during the high-pressure IELTS exam environment.
Customer service agent
Emirates group
10.2021 - Current
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Provided primary customer support to internal and external customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Ensured passenger safety by strictly adhering to all airport security protocols and procedures.
Education
MBA - Marketing and Operations Management
Girideepam Business School
B.com - Finance & Taxation
BCM Collage
Higher Secondary Examination - Commerce with computer application
Baker Memorial Higher Secondary School
S.S.L.C -
Baker Memorial High School
Skills
- Good communication skills
- Proficiency in MS Word and PowerPoint
- Good analytical skills
- Ability to deal with people
- Team management
- MS Office, Tally
- Managerial skills
- Knowledge in UAE labor laws
- Proficiency in NMOS (New Marhaba operating system)
- Accounting and bookkeeping
- Account reconciliation processes
- Customer Relations
Accomplishments
• Excel workshop
• Civil Aviation
• IATA tier 1, 2, 3
• Dnata Airport Operation Safety
• Basic Aviation security
• Participated in All India Management Fest conducted at Berchmans College
Changanacherry.
• Participated in National Conference on Sustainable Business Models for Inclusive
Growth conducted at Kristhu Jyothi College
• Participated in the International Conclave conducted in collaboration with
Multimedia University, Malaysia on march 2017
• Plant visit, Toyota, Thailand {2017)
• Interactive session with Assumption University, Thailand {2017)
• Secured 3rd position in marketing event on Management fest at Mangalam College.
• Attended Training session at Multi Media University, Malaysia {2018)
• Management Fest Team Leader {Marketing event) at collage.
• Management fest Coordinator at Girideepam Collage
Certification
1. An Introduction to CyberSecurity
(06 NOVEMBER 2021)
473255/OL-1395/04022018051240/CRSE-C/06112021084527
2. Aviation Security
(27 JANUARY 2022)
Certificate No. 473255/OL-428/02082016100000/CRSE-C/27012022091138
3. Basic Geography
(09 FEBRUARY 2022)
Certificate No. 473255/OL-665/19082009080000/CRSE-C/09022022034900
4. Crime Awareness and Prevention - Ground
Staff
(06 NOVEMBER 2021)
Certificate No. 473255/OL-1385/16102017063933/CRSE-C/06112021090612
5. Data Privacy Basics
(02 FEBRUARY 2022)
Certificate No. 473255/OL-1732/17112019053137/CRSE-C/02022022042245
6. dnata Airport Operation Safety
(31 MAY 2022)
Certificate No. 473255/OL-1864/08072020055651/CRSE-C/31052022115926
7. dnata Document Management System -
Business Users
(02 FEBRUARY 2022)
Certificate No. 473255/OL-1963/24092020071950/CRSE-C/02022022032253
8. Examining Travel Documents
9. Explore IATA AREA 1
CRSE-C/18032022114739
(March 2022)
10. Explore IATA AREA 2
473255/OL-667/28032012053000/CRSE-C/18032022055350
(March2022)
11. Explore IATA AREA 3
473255/OL-668/27032012114900/CRSE-C/18032022061417
(March 2022)
12. Fatigue and Shift Work
13. Introduction to dnata’s Immediate Response
Team (IRT)
14. PCI DSS - Securing Point of Sale Devices
(POS)
15. Protecting Payment Card Information
Languages
English
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Tamil
Upper intermediate (B2)
Arabic
Elementary (A2)
Personal Information
- Father's Name: Haneef P.S
- Date of Birth: 06/17/94
- Gender: Female
- Nationality: Indian
- Marital Status: Single
Accolades And Certificates
- Excel workshop
- Civil Aviation
- IATA tier 1, 2, 3
- Dnata Airport Operation Safety
- Basic Aviation security
- Participated in All India Management Fest conducted at Berchmans College Changanacherry.
- Participated in National Conference on Sustainable Business Models for Inclusive Growth conducted at Kristhu Jyothi College
- Participated in the International Conclave conducted in collaboration with Multimedia University, Malaysia on March 2017
- Plant visit, Toyota, Thailand {2017)
- Interactive session with Assumption University, Thailand {2017)
- Secured 3rd position in marketing event on Management fest at Mangalam College.
- Attended Training session at Multi Media University, Malaysia {2018)
- Management Fest Team Leader {Marketing event) at collage.
- Management fest Coordinator at Girideepam Collage
Projects
A study on the satisfaction level of passengers of Qatar Airways, (2015-2016.)
Customer Relationship Management, Major Project at Allosysis Extrusion Pvt. Ltd. (2017 - 2018)
Disclaimer
I hereby declare that the above-furnished information is true to the best of my knowledge and belief.
NAZNIN HANEEF
Timeline
Customer service agent
Emirates group
10.2021 - Current
Accountant
Bhagyalaxshmi Nursing College
IELTS coach cum PRO
Manjoorans Academy for Study abroad and IELTS coaching
MBA - Marketing and Operations Management
Girideepam Business School
B.com - Finance & Taxation
BCM Collage
Higher Secondary Examination - Commerce with computer application
Baker Memorial Higher Secondary School
S.S.L.C -
Baker Memorial High School
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