Nazrin Amit
Dubai
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Engineering Secretary
Amwaj Rotana Hotel
04.2023 - Current
- Assisted coworkers and staff members with special tasks on daily basis.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Coordinated engineering meetings, ensuring all relevant parties were informed and prepared.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Maintained an organized filing system for easy retrieval of project documentation during audits and reviews.
Lobby Ambassador
Amwaj Rotana
03.2022 - 03.2023
- Maintained a welcoming atmosphere for all guests, contributing to positive reviews and repeat visits.
- Conducted regular inspections of lobby area, addressing any cleanliness or maintenance concerns promptly to maintain high standards of presentation.
- Coordinated transportation arrangements for guests when needed, facilitating smooth travel experiences during their stay.
- Managed inventory of lobby supplies and materials, ensuring adequate stock levels were maintained at all times for seamless daily operations.
- Collaborated with front desk staff to streamline check-in procedures, resulting in reduced wait times and increased guest satisfaction.
Restaurant Hostess
Paradise Island Resort
04.2021 - 01.2022
- Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
Receptionist
Maagiri Hotel
12.2019 - 03.2020
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Receptionist
Cinnamon Lakeside Hotel
04.2018 - 04.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Worked flexible hours across night, weekend, and holiday shifts.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Lobby Ambassador
Cinnamon Lakeside Hotel
01.2018 - 03.2018
- Maintained a welcoming atmosphere for all guests, contributing to positive reviews and repeat visits.
- Conducted regular inspections of lobby area, addressing any cleanliness or maintenance concerns promptly to maintain high standards of presentation.
- Coordinated transportation arrangements for guests when needed, facilitating smooth travel experiences during their stay.
- Managed inventory of lobby supplies and materials, ensuring adequate stock levels were maintained at all times for seamless daily operations.
- Collaborated with front desk staff to streamline check-in procedures, resulting in reduced wait times and increased guest satisfaction.
Restaurant Hostess
Cinnamon Lakeside Hotel
07.2017 - 12.2017
- Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
Waitress
Cinnamon Lakeside Hotel
01.2017 - 06.2017
- Kept server areas clean and stocked to increase efficiency while working tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Provided timely tableside assistance to guests requiring additional condiments or utensils.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
Education
G.C.E O/L - General Certificate Ordinary Level
St, Joseph's Girls School
Colombo, Sri Lanka12.2012
Diploma - International Airline Cabin Crew
International Airline & Aviation College
Colombo Sri Lanka 02.2016
Skills
- Customer Service
- Clear Communication
- Team Work
- Fast Learner
Accomplishments
- Competed In "Dilmah Tea Challenge'' & won Bronze medal in Culinary Art Food Expo 2017, Organized by CHEFS GUILD OF Sri Lanka.
- Competed in the ''Art Of Mixology'' In house cocktail competition 2017 & 2018 Organized by Cinnamon Lakeside Hotel.
Additional Information
- Date of Birth - 27/08/1996
- Nationality - Sri Lankan
- Religion - Islam
- Marital Status - Single
Timeline
Engineering Secretary
Amwaj Rotana Hotel
04.2023 - Current
Lobby Ambassador
Amwaj Rotana
03.2022 - 03.2023
Restaurant Hostess
Paradise Island Resort
04.2021 - 01.2022
Receptionist
Maagiri Hotel
12.2019 - 03.2020
Receptionist
Cinnamon Lakeside Hotel
04.2018 - 04.2019
Lobby Ambassador
Cinnamon Lakeside Hotel
01.2018 - 03.2018
Restaurant Hostess
Cinnamon Lakeside Hotel
07.2017 - 12.2017
Waitress
Cinnamon Lakeside Hotel
01.2017 - 06.2017
G.C.E O/L - General Certificate Ordinary Level
St, Joseph's Girls School
Diploma - International Airline Cabin Crew
International Airline & Aviation College
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