NDASI NORBERT AGWE
DUBAI,UAE
Summary
Highly-skilled IT Support Technician with 8 years of experience. Maintaining smooth-running software and system performance through astute troubleshooting and issue resolution. Manages diverse repair and maintenance tasks with precision and care to enhance IT department functionality and optimise overall company productivity.
Overview
4
4
years of professional experience
Work History
IT support technician
FAISAL AL KABI
Dubai, UAE
07.2016 - 10.2018
- Conducted effective IT support service training for [Number] employees, leading to improved operational efficiency.
- Employed speedy diagnosis techniques across software issues, achieving outstanding First Time Resolution rates.
- Provided timely and professional support across hardware and software issues for [Number]+ end users.
- Used ticketing systems to effectively prioritise end-user issues, minimising equipment downtime.
- Performed Planned Preventative Maintenance, repairs and technical upgrades for well-mobilised operational teams.
- Troubleshot operating systems, hardware and software problems to identify root causes.
- Acquired, set up and configured hardware and software to meet specific customer requirements.
IT consultant
NAP COMPUTERS
LIMBE, CAMEROON
02.2015 - 06.2016
- Prepared documentation and training manuals for users and other consultants.
- Tailored solutions to meet specific business requirements by working with available infrastructure and time and budget constraints.
- Installed, tested ad integrated software products.
- Identified current inefficiencies and recommended changing functionality or behaviours to eliminate concerns.
Education
Higher National Diploma - IT HARDWARE/NETWORKING
TK FOUNDATION CEPS
LIMBE, CAMEROON 10/2013 - 04/2016
Skills
- Application installations
- Windows O/S
- Hardware maintenance
- Hardware diagnosis
- Knowledgeable in Mac systems
- Hardware upgrades
- Desktop support
- Troubleshooting proficiency
- Problem-solving
- System upgrades
- Communication skills
Languages
English
Native
French
Intermediate
Affiliations
- Learning new skills
- Watching football and boxing matches
Timeline
IT support technician
FAISAL AL KABI
07.2016 - 10.2018
IT consultant
NAP COMPUTERS
02.2015 - 06.2016
Higher National Diploma - IT HARDWARE/NETWORKING
TK FOUNDATION CEPS
10/2013 - 04/2016
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