Summary
Overview
Work history
Education
Skills
Languages
Personal Information
Education
Affiliations
Languages
Timeline
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NDASI NORBERT AGWE

NDASI NORBERT AGWE

DUBAI,UAE

Summary

Experienced IT professional specializing in support engineering with focus on delivering seamless technical assistance. CCNA certified. Proven track record in troubleshooting and resolving complex issues, ensuring optimal system performance. Skilled in utilizing various tools and methods to enhance user experience and maintain robust IT infrastructure.

Overview

11
11
years of professional experience

Work history

IT Trainer

Learnovate Training Institute
Dubai, UAE
11.2024 - Current
  • Delivered online courses to enhance software understanding among staff.
  • Designed training programs for improved IT competency.
  • Facilitated hands-on workshops demonstrating practical application of taught concepts, enhanced skill development.
  • Train Students for CCNA routing and switching and prepare them for exams
  • Train students for CCTV installation and configuration, Access Control systems
  • Training over 45 students per month
  • Handle CompTIA A+ students

IT support engineer And CCTV Technician

iConz
Buea
03.2019 - 05.2023
  • Carried out new hardware installations and updates, keeping systems functional and secure.
  • Installed new software for users and monitored version and patch update requirements.
  • Monitored and performed hardware and software upgrades to network servers, including operating systems and applications.
  • Troubleshot network issues and provided rapid solutions to limit downtime.
  • Answered user questions about hardware and software operation to help resolve problems.
  • Configured routers, switches and firewalls to deploy and support LAN, WAN and wireless networks.
  • Install and Mount over 250 CCTV cameras
  • Maintenance and service of CCTV systems

IT support technician

FAISAL AL KABI
Dubai, UAE
07.2016 - 01.2019
  • Troubleshot operating systems, hardware and software problems to identify root causes.
  • Prepared equipment for staff use, installing cables, operating systems, and software.
  • Completed investigations to check on reported errors, reproduce problems and trace faults.
  • Installed new software for users and monitored version and patch update requirements.
  • Managing over 50 computers monthly

IT consultant

NAP Computers
Limbe
02.2015 - 06.2016
  • Modified current systems to enhance workflows and meet new needs.
  • Outlined needs to meet end user requirements.
  • Estimated costs of new systems, modifications and updates.
  • Developed and implemented system testing plans in support of deployments.
  • Increasing work efficiency by 20%

Education

Diploma - CCNA AND CCTV ENGINEERING

Learnovate Training Institute
06.2024 -

Higher National Diploma - IT HARDWARE/SOFTWARE AND NETWORKING

TK FOUNDATION CEPS
Limbe
10.2013 - 04.2016

Skills

  • Network configuration
  • Routing and switching using Cisco Switches and Routers
  • Hardware upgrades
  • Desktop support
  • Network troubleshooting
  • Hardware support
  • IT system diagnosis
  • CCTV installation and configuration
  • Network architecture knowledge

Languages

English
French

Personal Information

Education

Current

Affiliations

  • Reading
  • Watching football and boxing matches

Languages

4,6

Timeline

IT Trainer

Learnovate Training Institute
11.2024 - Current

Diploma - CCNA AND CCTV ENGINEERING

Learnovate Training Institute
06.2024 -

IT support engineer And CCTV Technician

iConz
03.2019 - 05.2023

IT support technician

FAISAL AL KABI
07.2016 - 01.2019

IT consultant

NAP Computers
02.2015 - 06.2016

Higher National Diploma - IT HARDWARE/SOFTWARE AND NETWORKING

TK FOUNDATION CEPS
10.2013 - 04.2016

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NDASI NORBERT AGWE