NDASI NORBERT AGWE
DUBAI,UAE
Summary
Experienced IT professional specializing in support engineering with focus on delivering seamless technical assistance. CCNA certified. Proven track record in troubleshooting and resolving complex issues, ensuring optimal system performance. Skilled in utilizing various tools and methods to enhance user experience and maintain robust IT infrastructure.
Overview
11
11
years of professional experience
Work history
IT Trainer
Learnovate Training Institute
Dubai, UAE
2024.11 - Current
- Delivered online courses to enhance software understanding among staff.
- Designed training programs for improved IT competency.
- Facilitated hands-on workshops demonstrating practical application of taught concepts, enhanced skill development.
- Train Students for CCNA routing and switching and prepare them for exams
- Train students for CCTV installation and configuration, Access Control systems
- Training over 45 students per month
- Handle CompTIA A+ students
IT support engineer And CCTV Technician
iConz
Buea
2019.03 - 2023.05
- Carried out new hardware installations and updates, keeping systems functional and secure.
- Installed new software for users and monitored version and patch update requirements.
- Monitored and performed hardware and software upgrades to network servers, including operating systems and applications.
- Troubleshot network issues and provided rapid solutions to limit downtime.
- Answered user questions about hardware and software operation to help resolve problems.
- Configured routers, switches and firewalls to deploy and support LAN, WAN and wireless networks.
- Install and Mount over 250 CCTV cameras
- Maintenance and service of CCTV systems
IT support technician
FAISAL AL KABI
Dubai, UAE
2016.07 - 2019.01
- Troubleshot operating systems, hardware and software problems to identify root causes.
- Prepared equipment for staff use, installing cables, operating systems, and software.
- Completed investigations to check on reported errors, reproduce problems and trace faults.
- Installed new software for users and monitored version and patch update requirements.
- Managing over 50 computers monthly
IT consultant
NAP Computers
Limbe
2015.02 - 2016.06
- Modified current systems to enhance workflows and meet new needs.
- Outlined needs to meet end user requirements.
- Estimated costs of new systems, modifications and updates.
- Developed and implemented system testing plans in support of deployments.
- Increasing work efficiency by 20%
Education
Diploma - CCNA AND CCTV ENGINEERING
Learnovate Training Institute
2024.06 -
Higher National Diploma - IT HARDWARE/SOFTWARE AND NETWORKING
TK FOUNDATION CEPS
Limbe 2013.10 - 2016.04
Skills
- Network configuration
- Routing and switching using Cisco Switches and Routers
- Hardware upgrades
- Desktop support
- Network troubleshooting
- Hardware support
- IT system diagnosis
- CCTV installation and configuration
- Network architecture knowledge
Languages
English
French
Personal Information
Education
Current
Affiliations
- Reading
- Watching football and boxing matches
Languages
4,6
Timeline
IT Trainer
Learnovate Training Institute
2024.11 - Current
Diploma - CCNA AND CCTV ENGINEERING
Learnovate Training Institute
2024.06 -
IT support engineer And CCTV Technician
iConz
2019.03 - 2023.05
IT support technician
FAISAL AL KABI
2016.07 - 2019.01
IT consultant
NAP Computers
2015.02 - 2016.06
Higher National Diploma - IT HARDWARE/SOFTWARE AND NETWORKING
TK FOUNDATION CEPS
2013.10 - 2016.04