Summary
Overview
Work history
Education
Skills
Languages
Timeline
Volunteer
Ndayizeye David

Ndayizeye David

Dubai,UAE

Summary

Motivated customer service team member eager to streamline operating procedures to maximise team efficiency and customer satisfaction. Specialises in quality, speed and performance improvements.

Overview

3
3
years of professional experience
7
7
years of post-secondary education

Work history

Team leader supervisor

Al waqiah fleet vehicles management
Dubai, UAE
03.2022 - Current
  • Reworked staff assignments and workflows to meet production targets.
  • Held daily meetings to ensure consistent communication and team motivation towards productivity goals.
  • Planned, organised and monitored resources for efficient use of labour, equipment and materials.
  • Developed diligent staff training and mentorship programmes, incentivising accomplished new starters to contribute to positive team results.
  • Set and managed operational schedules with proper coverage to meet customer service demands.
  • Maintained clean, organised working areas to create positive, productive environments with minimal risk.
  • Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.

Regional sales manager

ALLADIN EXPRESS LTD
RWANDA -KIGALI, EAST AFRICA
10.2020 - 08.2022
  • Carried out sales visits to current and prospective customers.
  • Generated company growth through market expansion and sales.
  • Maintained regular contact and strong relationships with existing customers by providing comprehensive support.
  • Interfaced with customers, determined needs, provided recommendations and up-sold services.
  • Analysed sales to identify top-performing products.
  • Monitored sales team performance, providing effective training to help reach revenue and profit targets.
  • Developed new ideas and thought creatively to grow business and enhance profitability and revenue.
  • Planned and developed strategies to increase sales territory positioning, exceeding company targets.
  • Exceeded sales goals and improved profitability by developing sales strategies and business plans according to market trends.
  • Created and directed sales team training and development programmes.
  • Identified and qualified new sales prospects to continually meet targets.
  • Produced regular reports with in-depth detail of sales performance.
  • Appointed by Managing Director to support sales teams in other regions, such as Burundi ,Congo to maximise their sales.
  • Developed an automated sales reporting system that decreased monthly reporting time by 8 hours per salesperson.
  • Was selected to open a new territory based on previous success growing bujumbura,kinshasa, by 30% within 120days.

Education

Diploma - Nursing management

Groupe scholaire paramedical
Burundi
09.2011 - 07.2015

Bachelor of Commerce - Business Management

ECUADOR UNIVERSITY
BUJUMBURA/BURUNDI
02.2016 - 04.2019

Leadership and Management

HARVARD BUSINESS ONLINE SCHOOL
USA
10.2023 -

Skills

  • Business planning
  • Integrative negotiation
  • Motivational communication
  • Data collection and analysis
  • Client support
  • Customer service
  • Team supervision
  • Business analysis
  • Operations management

Languages

English
Fluent
French
Advanced
Swahili
Advanced

Timeline

Leadership and Management

HARVARD BUSINESS ONLINE SCHOOL
10.2023 -

Team leader supervisor

Al waqiah fleet vehicles management
03.2022 - Current

Regional sales manager

ALLADIN EXPRESS LTD
10.2020 - 08.2022

Bachelor of Commerce - Business Management

ECUADOR UNIVERSITY
02.2016 - 04.2019

Diploma - Nursing management

Groupe scholaire paramedical
09.2011 - 07.2015

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Ndayizeye David