Nebojsa Batos
Dubai,UAE
Summary
Dedicated professional with expertise in customer service, team leadership, and training. Demonstrates strong skills in visual merchandising and product knowledge, effectively enhancing customer experience. Proficient in problem solving and time management, ensuring efficient operations and multitasking capabilities. Excellent communication skills foster collaboration and drive team success.
Overview
10
10
years of professional experience
Work history
Cabin crew member
flydubai
Dubai, UAE
07.2022 - Current
- Created a welcoming atmosphere through friendly interactions with passengers.
- Provided excellent service to passengers whilst ensuring their comfort and safety.
- Collaborated effectively with other crew members to provide seamless service, improving overall flight experience.
- Demonstrated professionalism when dealing with challenging or difficult passengers to maintain a peaceful journey environment.
- Handled emergency situations calmly; administered first aid when necessary to ensure passenger wellbeing.
Security supervisor
royal security
Dubai, UAE
06.2019 - 05.2022
- Enforced company policies strictly resulting in improved discipline among staff members.
- Mitigated potential threats with constant surveillance of premises.
- Coordinated security operations during high-profile events for optimal crowd management.
- De-escalated conflicts in a calm, composed manner to maintain peace.
- Provided excellent customer service whilst maintaining vigilance over property protection.
Brand Representative/ Retail Assistant
Abercrombie and Fitch, Hollister Fashion LLC
Dubai
03.2016 - 03.2018
- Responsible for opening and closing of the store, including cash register responsibilities such as balancing, refunds, and preparing for the next day.
- Inventory management of product and ensuring the store was well presented at all times, including organising the stockroom and shipments.
- Making sure the checklists and duties were completed in a timely manner throughout the day.
- Ensuring the sales target was reached by engaging with customers and establishing good relationships with them to bring back repeat business to the store.
- In the absence of a manager, I was in charge for supervising the floor and staff organization.
- Working with multi-cultural customers and colleagues.
- Mall Of The Emirates
Education
Bachelor with Honors in Management - Management in Tourism, General
Metropolitan University of Belgrade, Faculty of Sports and Tourism
09.2006 - 6 2009
Sport Operational Trainer of Fitness - Sports Medicine
Provincial Institute of Sport and Sports Medicine
03.2015 - 9 2015
Skills
- Customer Service
- Team Leadership
- Training
- Visual Merchandising
- Product Knowledge
- Problem Solving
- Time Management
- Multi-Tasking
- Communication Skills
LANGUAGES
English - Native or Bilingual Proficiency
Serbian - Native or Bilingual Proficiency
Hobbies and Interests
Travelling, Sports, Cars, Cooking, Socialising, Geography
Timeline
Cabin crew member
flydubai
07.2022 - Current
Security supervisor
royal security
06.2019 - 05.2022
Brand Representative/ Retail Assistant
Abercrombie and Fitch, Hollister Fashion LLC
03.2016 - 03.2018
Sport Operational Trainer of Fitness - Sports Medicine
Provincial Institute of Sport and Sports Medicine
03.2015 - 9 2015
Bachelor with Honors in Management - Management in Tourism, General
Metropolitan University of Belgrade, Faculty of Sports and Tourism
09.2006 - 6 2009
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