Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
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Neda Vukovic

Neda Vukovic

Dubai

Summary

Dynamic and customer-focused relationship management professional with over 20 years of diverse experience across the insurance sector. Proven track record in managing end-to-end insurance operations, client servicing, policy renewals, and claims. Adept at cross-functional coordination, risk mitigation, and delivering customized insurance solutions. Recognized for strong leadership, team development, and maintaining long-term client relationships.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Senior Relationship Manager

Lockton Insurance Brokers
01.2021 - Current
  • Manage corporate medical insurance portfolios including renewals, new business, and claims support.
  • Lead client presentations, market exercises, and insurer negotiations.
  • Coordinate across underwriting, claims, and finance teams to ensure smooth policy delivery.
  • Mentor and train internal teams to enhance service quality and performance.
  • Resolve escalated issues, improve client retention, and support business development initiatives.

Senior Relationship Manager

Union Insurance PSC
01.2015 - 01.2021
  • First point of contact for brokers and VIP clients, ensuring high customer satisfaction.
  • Managed product offering, client relationships, and all lines of insurance services.
  • Handled complex client accounts and ensured policy compliance with regulations.
  • Conducted business development meetings and negotiated renewals.

Branch Manager

Dunav Insurance PSC
01.2009 - 01.2015
  • Managed a team of 60 and led branch operations including recruitment, training, and customer servicing.
  • Maintained high client retention through strong relationship management and service standards.
  • Led strategic planning and cross-functional coordination to achieve performance goals.

Regional Sales Manager

Bosna Sunce Insurance PSC
01.2007 - 01.2009
  • Oversaw 20 regional offices, implemented sales strategies, and expanded customer base.
  • Conducted market analysis and contributed to strategic sales and marketing planning.

Insurance Sales Executive

Bosna Sunce Insurance PSC
01.2004 - 01.2007

Education

Bachelor of Economics -

College of Applied and Legal Science

Skills

  • Client Relationship Management
  • Policy & Claims Administration
  • Strategic Planning
  • Process Improvement
  • SLA & Compliance Oversight
  • Team Leadership & Training
  • Budgeting & Cost Control
  • Cross-functional Collaboration
  • Sales & Business Development
  • Languages: English, Bosnian, Serbian, German
  • IT Skills: Microsoft Office (All Versions), Modern Insurance System

Certification

Certified CII – Chartered Insurance Institute, UK

Accomplishments

  • Delivered over 30% of total premium from six branches in Bosnia, placing the company second nationwide.
  • Increased productivity by 21% through effective team training and motivation.
  • Awarded Employee of the Year in 2012.
  • Led compliance enhancements on insurance-related web content aligned with regulator mandates.
  • Received a special award for sales excellence at the branch level.

Timeline

Senior Relationship Manager

Lockton Insurance Brokers
01.2021 - Current

Senior Relationship Manager

Union Insurance PSC
01.2015 - 01.2021

Branch Manager

Dunav Insurance PSC
01.2009 - 01.2015

Regional Sales Manager

Bosna Sunce Insurance PSC
01.2007 - 01.2009

Insurance Sales Executive

Bosna Sunce Insurance PSC
01.2004 - 01.2007

Bachelor of Economics -

College of Applied and Legal Science

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Neda Vukovic