Nedal Alrazzouk

Lead individual sales and achieve performance targets and KPIs;
Consistently achieving or exceeding monthly and seasonal
individual and store sales goals, enhancing and developing the
business;
Receiving delivery, pull out items, sending reports (monthly,
weekly, daily).
Ensure customer loyalty by collecting customer information,
then building and maintaining a clientele base;
Ensure qualitative monitoring and updating of customer
information, according to the Company tools (CRM), in order to
retain actual clients and detect new high-potential ones;
Support the store activities as replacement deputy store
manager.

• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Increased sales revenue by identifying and targeting high-potential accounts.
• Expanded customer base through cold calling, networking, and relationship building.
• Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.