Neelam Joshi
Executive Office Assistant
Summary
Driven and resourceful administrative professional with 20+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments. Dependable and quick-learning team player with effective communication and organization skills.
Overview
22
22
years of professional experience
Work History
Executive Assistant for C-Suite Executive Middle East & South Asia 'MESA'
Egis
10.2021 - Current
- In my role I am first point of contact for MESA Regional Office, for other offices across the globe.
- Managed Travel & high profile meetings for Group CEO, during their visits to MESA Region.
- Managed executive calendars, streamlined meetings and communication channels, resulting in a 30% increase in their available time for strategic decision-making and leadership activities.
- Implemented a new project management system for the executive team, improving task tracking and completion rates by 40%, enhancing overall productivity.
- Coordinated and executed high-level corporate events and board meetings.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Managed complex international travel arrangements for C-Level executives, reducing travel-related issues by 50% and ensuring seamless business operations across continents.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
- Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
- Improved office efficiency by implementing new filing systems and document management processes.
- Facilitated training and onboarding for incoming office staff.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
- Updated and maintained confidential databases and records.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Filed paperwork and organized computer-based information.
- Volunteered to help with special projects of varying degrees of complexity.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Handled confidential and sensitive information with discretion and tact.
Executive Personal Assistant to the Chief Executive Officer
L&T Construction
12.2019 - 10.2021
- Provided extensive executive support to the CEO, including diary management, travel arrangements, correspondence handling, and office management.
- Facilitated effective communication between executives and their direct reports through timely correspondence management.
- Prepared meeting agendas and materials to ensure productive discussions during board meetings or executive sessions.
- Collaborated cross-functionally with various teams in order to drive successful completion of large-scale projects.
- Provided exceptional customer service when interacting with clients or vendors on behalf of the executive team.
- Liaised with internal departments and external partners, fostering strong professional relationships.
- Managed confidential information with discretion, maintaining the highest level of trust and professionalism.
- Streamlined communication processes for increased efficiency and effectiveness in daily operations.
- Organized high-level events, ensuring seamless execution and positive attendee experiences.
- Arranged domestic and international travel plans and itineraries.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services.
- Coordinated events and worked on ad hoc projects.
- Created and managed office systems to efficiently deal with documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Attended meetings, took notes and tracked action items.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
Executive Secretary to the Chief Executive Officer
Sobha Engg. & Contg. LLC
05.2015 - 11.2019
- Acted as the office manager for the CEO, handling email correspondence, diary management, travel arrangements, and event coordination.
- Organized and updated schedules for executives.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled confidential information in professional manner.
- Maintained strict confidentiality in all aspects of personal, financial, and corporate information.
- Coordinated successful meetings and events by meticulously planning agendas, logistics, and materials.
- Coordinated travel arrangements and bookings for executive staff.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Managed expense reporting to ensure accuracy and adherence to budgetary guidelines.
- Streamlined office operations for optimal efficiency by implementing effective filing systems and organizational tools.
- Served as a liaison between executives, staff members, clients, and stakeholders to maintain effective communication channels.
- Managed vendor relations ensuring the best quality services at competitive prices while maintaining strong partnerships.
- Orchestrated successful conferences and associated travel for speakers and attendees.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Volunteered to help with special projects of varying degrees of complexity.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
Executive Assistant to the Chairman
Signature LLC
04.2014 - 04.2015
- Provided executive support to the chairman, including purchasing, client meetings, and trip arrangements.
- Enhanced Chairman''s productivity by managing schedules, appointments, and travel arrangements.
- Leveraged advanced technical skills in drafting memos, letters, emails tailored to various recipients'' preferences or requirements.
- Cultivated an inclusive office culture by coordinating team-building activities aimed at boosting employee morale and engagement levels.
- Boosted company reputation by representing the Chairman professionally in correspondence with high-profile clients or guests.
- Ensured accurate record-keeping of important files through meticulous documentation practices.
- Streamlined office operations for efficiency with strong organizational and multitasking skills.
- Served as a reliable liaison between the Chairman and internal/external stakeholders, fostering positive relationships.
- Supported Chairman''s professional development goals through proactive calendar management, event coordination, registration assistance.
- Prepared comprehensive meeting agendas and materials to ensure smooth executive meetings and decision-making processes.
- Managed sensitive information discreetly, maintaining strict confidentiality at all times.
- Handled confidential and sensitive information with discretion and tact.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Filed paperwork and organized computer-based information.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Senior Executive
Sutherland Global Services
07.2007 - 01.2013
- Handled travel arrangements for staff and executives, including CEO and COO, and assisted in expense management and report preparation.
Front Desk Executive
Syntel Ltd
05.2006 - 06.2007
- Managed travel arrangements for staff and executives, including CEO and COO, and assisted in expense management and report preparation.
Customer Care Executive for Health Insurance
Royal Sundaram Insurance Company
12.2005 - 04.2006
- Handled customer care and administrative tasks, including guest relations, documentation, and policy-related activities.
Customer Services Manager
Market Trends Pvt. Ltd.
02.2002 - 04.2005
- Managed customer services, administration, and facilities, including client queries, financial reports, sales/marketing support, and travel coordination.
Education
Master of Science - Electronics Technology
University of Mumbai
Mumbai, India 04.2001 - 2001.04
Bachelor of Science - Physics
R J College of Art And Science
Mumbai, India 04.2001 -
Skills
Excellent Communication
Languages
English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Gujrati
Upper intermediate (B2)
Marathi
Upper intermediate (B2)
Interests
Canvas Painting
Singing
Cricket
Timeline
Executive Assistant for C-Suite Executive Middle East & South Asia 'MESA'
Egis
10.2021 - Current
Executive Personal Assistant to the Chief Executive Officer
L&T Construction
12.2019 - 10.2021
Executive Secretary to the Chief Executive Officer
Sobha Engg. & Contg. LLC
05.2015 - 11.2019
Executive Assistant to the Chairman
Signature LLC
04.2014 - 04.2015
Senior Executive
Sutherland Global Services
07.2007 - 01.2013
Front Desk Executive
Syntel Ltd
05.2006 - 06.2007
Customer Care Executive for Health Insurance
Royal Sundaram Insurance Company
12.2005 - 04.2006
Customer Services Manager
Market Trends Pvt. Ltd.
02.2002 - 04.2005
Master of Science - Electronics Technology
University of Mumbai
04.2001 - 2001.04
Bachelor of Science - Physics
R J College of Art And Science
04.2001 -
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