Neelima S Pillai

• Evaluate, analyze, and communicate systems requirements
  continuously and maintain the system process.
  • Author and update internal and external documentation and
  formally initiate and deliver requirements.
  • Lead or participate in multiple projects by completing and
  updating project scope, adjusting schedules when necessary, and
  determining daily priorities.
  • Ensure efficient and on-time delivery of project tasks and
  milestones.
  • Following proper escalation paths.
  • Defined and documented acceptance criteria, conducting User
  Acceptance Testing (UAT) to ensure high-quality API delivery.
  • Involved in documentation of BRS, BRD, SRS, and FSD aligned with
  business and system requirements.
  • Collaborate closely with developers to implement the
  requirements, provide necessary guidance to testers during
  QA process.
  • Estimating time and resources, monitoring milestones
  completion, tracking all phases of the project lifecycle
  providing timely reporting of issues that impact the project
  progress, coordinating actions, and resolving conflicts

• Led the end-to-end implementation of ERP systems for the HR
  module, significantly improving business processes and enhancing
  operational efficiency within organizations.
  • Conducted business process re-engineering and GAP analysis
  specific to HR processes, and developed workarounds to address
  identified gaps in HR functionalities.
  • Collaborated with cross-functional teams to gather and document
  HR-related business requirements, producing functional
  specifications and detailed user stories for the HR module.
  • Facilitated User Acceptance Testing (UAT) for the HR module,
  obtaining sign-offs and preparing go-live plans for HR ERP
  implementations.
  • Provided Level 1 and Level 2 support for HR modules in ERP
  systems, addressing both technical and functional issues in line with
  HR business requirements.
  • Delivered expert HR-related analysis and reports to senior
  management, ensuring the timely communication of HR project
  status and performance.
  • Trained and mentored junior consultants on HR module
  functionalities, enhancing team performance and technical
  prociency.

• Managed the support and customization of ERP HR modules,
  ensuring the seamless integration of HR business processes
  with technology solutions.
  • Collaborated with cross-functional teams to gather HR related
  requirements, design system architecture, and customize ERP HR
  modules to meet clients' unique HR needs.
  • Conducted structured and rigorous UAT for HR modules and
  certified production readiness of IT applications related to HR.
  • Advised HR users on best practices for the ERP system
  utilization, recommending process improvements, and providing
  ongoing support to enhance HR operational efficiency.

Gathered and documented business requirements for Finacle
modules, including CASA, Loans, Payments, and Trade Finance,
aligning with UAE banking regulations.
• Prepared BRS, FSD, and process flows for system enhancements
and change requests within the Finacle core banking platform.
• Coordinated with technical teams for Finacle customizations, data
mapping, and integration with external systems such as CRM, AML,
and digital channels.
• Led User Acceptance Testing (UAT) by preparing test scenarios,
executing test cases, and validating results for Finacle module
deployments.
• Supported Finacle version upgrades and data migration initiatives,
ensuring business continuity and clean reconciliation post-go-live.
• Acted as a liaison between business users and IT to streamline core
banking operations and resolve production issues in Finacle
modules.