Summary
Overview
Work History
Education
Skills
Certification
Languages
Personal Information
Timeline
Generic
Neelkumar Vaidya

Neelkumar Vaidya

Dubai

Summary

To synergies my acquired knowledge, skills and abilities so to excel in the corporate management, seeking a challenging career in the Retail Industry & Banking Institution where my experience in Sales & Retail Operations will be further enhanced. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Assistant Manager

EmiratesNBD Bank
02.2016 - Current


  • New acquisition for Personal and Business Banking which involves Customer Service, Personal Priority Account, Private Banking Accounts, HNW Relationships, Term Deposits, Business A/C Opening, Offshore A/c, Onshore A/c, Corporate A/c, Trade Facilities, Forex, Investments, Loans, Credit Cards, Corporate Credit Card, etc.
  • Establish new borrowing relationships for Business Banking, preparing the required credit and financial analysis as per the bank policies.
  • Maintain the good rapport with the customers, contact them periodically to ask about if any query and requirements. Have to give best service and suggestions to the customer and try to get the maximum business and references from the customers.
  • Manage the Existing Portfolio to ensure establishment of appropriate account plans, recommend credit facilities in line with Bank credit policy, Develop and maintain strong working relations with all existing clients at key levels to optimize the utilization of approved facilities.
  • Implement and maintain complete control aspects i.e. Financial analysis, statements of accounts, documentation, and existing client visits call reports.
  • Recently from November 2019, got an opportunity to work and develop NRI Division of EmiratesNBD Bank, India. Handling and maintaining HNI and UHNI customers from India and from Indian Origin.

Relationship Officer

RAK Bank
11.2014 - 10.2015
  • New acquisition and retain clients for direct selling of Personal Accounts, Corporate Accounts, Salary Accounts, Credit Cards and Personal installment loans-STL (Salary Transfer Letter) loans, Top Up loan, Balance Transfer, Smart cash, etc..
  • To Selling bank products to the customers and achieve the budgeted target month on month in terms of number of clients, Volume of business and assets products.
  • Facilitated meetings and discussions between clients, sales and delivery teams.
  • Need to understand the customer requirements and accordingly suggest correct products & services, for them research and update the customer on available investment opportunities /financial market trends.
  • Increased referral business by actively networking within the community and participating in local events representing the bank.
  • Monitored, followed-up and escalated cases to meet customer response commitments.

Preferred Relationship Manager

HDFC Bank Limited
08.2012 - 08.2014
  • Managing relationship with nearly 200 Preferred (HNW – High Net Worth) Clients and involved in customer service to strengthen relations and cross selling of product like Direct Banking products, TPP, Assets, etc
  • Portfolio Size: Number of Groups: 200 Size: 32 Cr
  • Managed high-net-worth clients'' portfolios, ensuring optimal asset allocation for risk tolerance and investment objectives.
  • Strengthened client relationships by providing personalized financial advice and comprehensive portfolio management.
  • Expanded the Preferred Relationship Manager program, acquiring new clients through targeted marketing efforts and referrals.
  • To providing optimum banking solutions and advisory services to high net-worth customers to substantially improve funds management and profitability.
  • Products we are dealing in CASA Accounts for Resident and NRI, Fixed Deposits, Investments in Mutual fund, HDFC Life Insurance products, Demat and Trading Accounts of HDFCSecurities.
  • Mainly focus on Asset products like Home Loan, Mortgage Loan, Personal Loan, Auto Loans, Business Banking, EEG and Trade Forex Products. These are the main product from which we generate the maximum income and maximum number of leads to meet the income and product target.

Acquisition NRI Relationship Manager

IndusInd Bank Limited
04.2011 - 07.2012
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Accountable for conceptualizing new strategies to generate business and for achieving allocated sales targets.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Executing FCNR, Fixed Deposits and a special investment plan called Rupee Plus Investment Plan by fixing the spot and future dollar rates while assisting clients in inward and outward remittances.
  • We will focus on the asset products like Home Loan for NRIs and Mortgage Loan, Personal Loan, Auto Loan and Business Banking Products like Cash Credit, Over Draft, Buyers Credit, Bank Guarantee, etc. products for HNI customers.
  • Establishing healthy business relations with NRI/ HNI clients & external associates for securing repeat business & long-term customer loyalty and worked towards solving their queries and complaints efficiently.
  • Providing support to the assigned Branches and managing sales & servicing of branch NRI customers while ensuring Customer Level Processes are in place for every Customer Relationship.

Bank Officer

ICICI Bank Representative Office, IBG, International Banking Group
06.2008 - 10.2010
  • Manage existing and potential clients of Indian Origin and their relationships with the bank to augment the wallet share.
  • Mainly focus on NRI Product, Demat and Trading Accounts and Home Loan product, which is sale to only Indian NRI customers. We will do the process the Home Loan from the Dubai office.
  • Consistent achievement in terms of revenue generation through products such as Mutual Fund, NR Fixed Deposits, NR A/c, FCNR, Demat A/c, and Life Insurance.
  • To each relationship provide an array of services which are in-line with the market best practices.
  • Continuously expand referral network through existing client base, building and managing the client base and co-ordinate events/seminars for new business development.
  • Assisted customers in identifying financial goals and recommended tailored banking solutions that aligned with their objectives.
  • Enhanced customer satisfaction by efficiently handling inquiries and providing accurate information on banking products.

Senior Sales Executive

ICICI Bank Limited
07.2006 - 12.2007
  • Sourcing the NRI customer and make a good relation with them and Selling of our bank’s respective products.
  • The work profile is to take care of NRI Banking Services and to earn revenue for the bank by sourcing the new business and to generate more revenue with the existing clients.
  • Major responsibilities are to source NRE A/c, NRO A/c and FCNR Accounts for the bank, to source the huge amount of deposits for the bank, and help them getting the home loan as a part of service and revenue for the bank.
  • Guide them for the financial services like Investment in the Indian Equity and Debt Market through the ICICI Prudential and mainly we are focus on Home Loan for the NRI from which will get the maximum income and huge business for the customer.

Education

B.B.A - Marketing Management

Som-Lalit Institute of Business Administration
01.2005

12th -

01.2002

10th -

01.2000

Skills

  • Self-motivated and strong enthusiasm to accept challenges & work with commitments towards achieving the set targets
  • Customer Relationship Management (CRM)
  • Product and service knowledge
  • Team motivation
  • Ability to learn new concepts and ideas and apply them to any practical situations
  • Customer Relations

Certification

  • AMFI (2009)
  • IRDA (2007)

Languages

English
Hindi
Gujarati

Personal Information

  • Date of Birth: 03/13/85
  • Gender: Male
  • Marital Status: Married

Timeline

Assistant Manager

EmiratesNBD Bank
02.2016 - Current

Relationship Officer

RAK Bank
11.2014 - 10.2015

Preferred Relationship Manager

HDFC Bank Limited
08.2012 - 08.2014

Acquisition NRI Relationship Manager

IndusInd Bank Limited
04.2011 - 07.2012

Bank Officer

ICICI Bank Representative Office, IBG, International Banking Group
06.2008 - 10.2010

Senior Sales Executive

ICICI Bank Limited
07.2006 - 12.2007

B.B.A - Marketing Management

Som-Lalit Institute of Business Administration

12th -

10th -

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Neelkumar Vaidya