NEELKUMAR VAIDYA
Dubai
Summary
To synergies my acquired knowledge, skills and abilities so to excel in the corporate management, seeking a challenging career in the Retail Industry & Banking Institution where my experience in Sales & Retail Operations will be further enhanced. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Relationship Manager
Banque Misr
03.2025 - Current
- New acquisition for Business Banking and Personal which involves Customer Service, Individual Account, Private Banking Accounts, HNW Relationships, Term Deposits, Business A/C, Offshore A/c, Onshore A/c, Corporate A/c, Trade Facilities, Fx.
- Managing and growing a portfolio of high-value clients with a focus on liability products, foreign exchange, and trade services.
- Developed strategic client relationships, enhancing customer satisfaction and retention.
- Coordinating with internal teams to ensure seamless delivery of banking services.
- Ensuring compliance with regulatory policies and internal risk guidelines.
Assistant Manager
EmiratesNBD Bank
02.2016 - 02.2025
- New acquisition for Personal and Business Banking which involves Customer Service, Individual Account, Private Banking Accounts, HNW Relationships, Term Deposits, Business A/C, Offshore A/C, Onshore A/C, Corporate A/C, Trade Facilities, Fx, Investments, Credit Cards, Corporate Credit Card, etc.
- Establish new borrowing relationships for Business Banking, preparing the required credit and financial analysis as per the bank policies.
- Manage Existing Portfolio to ensure establishment of appropriate account plans, recommend credit line with Bank credit policy, Develop strong working relations with all existing clients at key levels to optimize the utilization of approved facilities.
- From November 2019, got an opportunity to work and develop NRI Division of Emirates NBD Bank, India. Handling HNI and UHNI customers from India and from Indian Origin.
Relationship Officer
RAK Bank
11.2014 - 10.2015
- New acquisition and retain clients for direct selling of Personal Accounts, Corporate Accounts, Salary Accounts, Credit Cards and Personal installment loans-STL (Salary Transfer Letter) loans, Top Up loan, Balance Transfer, Smart cash, etc..
- Need to understand the customer requirements and accordingly suggest correct products & services, for them research and update the customer on available investment opportunities /financial market trends.
- Increased referral business by actively networking within the community and participating in local events representing the bank.
- Monitored, followed-up and escalated cases to meet customer response commitments.
Preferred Relationship Manager
HDFC Bank Limited
08.2012 - 08.2014
- Managing relationship with nearly 200 Preferred HNW Clients. Involved in customer service to strengthen relations and cross selling of product like Direct Banking products, TPP, Assets.
- Portfolio Size: Number of Groups: 200 Size: 32 Cr
- Strengthened client relationships by providing personalized financial advice and comprehensive portfolio management.
- Expanded the Preferred Relationship Manager program, acquiring new clients through targeted marketing efforts and referrals.
- To providing optimum banking solutions and advisory services to high net-worth customers to substantially improve funds management and profitability.
- Products dealing in CASA for Resident and NRI, Fixed Deposits, Investments in Mutual fund, Life Insurance products, Demat and Trading Accounts of HDFC Securities.
Acquisition NRI Relationship Manager
IndusInd Bank Limited
04.2011 - 07.2012
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Accountable for conceptualizing new strategies to generate business for achieving targets.
- Responded to customer inquiries and resolved complaints to establish trust and satisfaction.
- Executing FCNR, Fixed Deposits and a special investment plans by fixing the spot and future dollar rates while assisting in inward and outward remittances.
- Providing support to the assigned Branches and managing sales & services for NRI customers, while ensuring Client Level Processes are in place for every Customer Relationship.
Bank Officer
ICICI Bank Representative Office, IBG, International Banking Group
06.2008 - 10.2010
- Mainly focus on NRI Product, Demat and Trading Accounts and Home Loan product, which is sale to only Indian NRI customers.
- Consistent achievement in terms of revenue generation through products such as Mutual Fund, NR Fixed Deposits, NR A/c, FCNR, Demat A/c, and Life Insurance.
- Continuously expand referral network through existing client base, building and managing client base and co-ordinate events/seminars for new business development.
- Enhanced customer satisfaction by efficiently handling inquiries and providing accurate information on banking products.
Senior Sales Executive
ICICI Bank Limited
07.2006 - 12.2007
- Major responsibilities are to source NRE A/c, NRO A/c and FCNR for the bank, to source huge amount of deposits for bank, and help clients to getting Home Loan as a part of service and revenue for the bank.
- Exceed sales target by effectively managing a diverse portfolio of product and services.
- Guide them for the financial services like Investment in the Indian Equity and Debt Market through the ICICI Prudential and mainly we are focus on Home Loan for the NRI from which will get the maximum income and huge business for the customer.
- Developed customized proposals that addressed specific client needs, ultimately securing their commitment and loyalty.
Education
BBA - Marketing Management
Som-Lalit Institute of Business Administration
Ahmedabad, India01.2005
Skills
- Self-motivated and strong enthusiasm to accept challenges
- Compliance understanding
- Customer Relationship Management (CRM)
- Product and service knowledge
- Team motivation
- Customer Relations
Certification
- AMFI (2009)
- IRDA (2007)
Languages
English
Hindi
Gujarati
Timeline
Relationship Manager
Banque Misr
03.2025 - Current
Assistant Manager
EmiratesNBD Bank
02.2016 - 02.2025
Relationship Officer
RAK Bank
11.2014 - 10.2015
Preferred Relationship Manager
HDFC Bank Limited
08.2012 - 08.2014
Acquisition NRI Relationship Manager
IndusInd Bank Limited
04.2011 - 07.2012
Bank Officer
ICICI Bank Representative Office, IBG, International Banking Group
06.2008 - 10.2010
Senior Sales Executive
ICICI Bank Limited
07.2006 - 12.2007
BBA - Marketing Management
Som-Lalit Institute of Business Administration