Neeraj Rawat

Key Responsibilities:

• Lead and manage a team of 80-100 warehouse associates and packers to achieve daily targets.
• Ensure 99.00% shipping adherence by overseeing timely dispatch and minimizing order breaches.
• Supervise the picking, packing, and manifesting of outbound shipments to ensure efficiency and accuracy.
• Oversee same-day and next-day delivery order processing, ensuring adherence to strict SLAs.
• Conduct training sessions to enhance team productivity and operational efficiency.
• Generate and analyze reports on order fulfillment, shipment delays, and performance metrics.
• Prepare weekly country call data for performance reviews and improvements.
• Identify and resolve operational bottlenecks to optimize workflow and reduce inefficiencies.
• Handle outbound-related customer escalations, conduct root cause analysis (RCA), and share insights with the relevant teams.
• Monitor and resolve real-time escalations from the Customer Service (CS) team.
• Collaborate with the tech team for testing and implementation of new products and systems.

Ace Turtle, Bangalore | Assistant Manager - Operations Key Responsibilities:

Duration: February 2018 – November 2019

• Managed receiving, storage, packing, shipping, and reverse logistics to ensure timely order processing.
• Controlled mis-shipments, stock losses, and incorrect receiving cases.
• Ensured strict adherence to dispatch timelines, minimizing breaches and misshipments.
• Managed and accounted for all returns received through RTO and RVP.
• Handling company marketplace account of Amazon, Flipkart, Myntra, Paytm, Jabong, and Tata CliQ.
• Ensured all marketplace orders were processed within SLA and timely handed over to logistics.
• Supervised smooth inbound and outbound operations.
• Worked with the studio team to ensure timely processing and re-inbound of items.
• Prepared weekly reports and conducted review meetings to maintain optimal seller account ratings.

Amazon.in | Inbound Team Leader Key Responsibilities:

Duration: July 2014 – January 2018

• Oversee receiving, unloading, and put-away of inventory from suppliers.
• Ensure all inbound shipments are processed within SLA to maintain operational efficiency.
• Optimize dock-to-stock time to enhance warehouse efficiency.
• Implement best practices like 5S, Kaizen, and Lean methodologies to improve processes.
• Ensure proper SKU labeling and Prep Activity for smooth retrieval and fulfillment.
• Manage a team of Warehouse associates,Problem Solver and inbound dock coordinators.
• Conduct training sessions to enhance efficiency in inbound operations.
• Assign tasks and ensure the team meets performance metrics like TAT and accuracy.
• Ensure compliance with Amazon’s quality standards and SOPs.
• Perform quality checks to identify and resolve damaged or defective goods.
• Maintain a clean and organized warehouse environment.
• Report daily Inbound and QC performance metrics to management.

Inbound Executive Responsibilities: Inventory Executive Responsibilities:

• Oversee receiving, unloading, and put-away of material received from suppliers.
• Ensure timely processing of inbound shipments while maintaining SLA compliance.
• Verify and inspect incoming shipments for quality, quantity, and accuracy.
• Coordinate with vendors and suppliers for smooth inbound operations.
• Maintain proper SKU labeling, binning, and storage to optimize warehouse space.
• Maintain inventory accuracy through cycle counting and stock audits.
• Ensure proper stock reconciliation to minimize discrepancies.
• Work with the procurement team to ensure stock availability for order fulfillment.
• Investigate and resolve inventory discrepancies, mis-shipments, and stock losses.
• Utilize WMS (Warehouse Management Systems) and ERP software for tracking inventory.